Key Responsibilities: Architect and lead implementation of ServiceNow ITOM modules: CMDB, Discovery, Service Mapping, Event Management, and Orchestration. Build integrations using REST, SOAP, MID Server, and Webhooks. Work with cloud platforms: AWS, Azure, GCP. Develop custom solutions using JavaScript and Glide API. Collaborate with stakeholders and drive ITIL-aligned ITOM solutions. Mandatory Skills: Strong experience as ITOM Architect ServiceNow scripting & integrations expertise Preferred Skills: ServiceNow Certified Implementation Specialist ITOM Solid understanding of ITIL, ITSM & change management
Responsibilities : Develop, implement, and maintain software asset management processes and procedures using the ServiceNow platform. Manage software license entitlements, usage, and compliance. Conduct software asset inventory assessments and reconcile inventory with license entitlements. Monitor software usage and ensure compliance with software license agreements. Collaborate with IT teams to identify opportunities for cost optimization and risk mitigation. Provide guidance and support to stakeholders on software asset management best practices. Generate reports and dashboards to track software asset status and compliance. Stay up to date with industry trends and best practices in software asset management and ServiceNow platform capabilities. Qualifications : Bachelor's degree in Computer Science, Information Systems, or related field. Certification in ServiceNow SAM or relevant ServiceNow certifications preferred. years of experience in IT asset management, with a focus on software asset management. Proficiency in the ServiceNow platform, particularly in SAM Pro module. Strong understanding of software licensing models and compliance requirements. Excellent analytical and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. Excellent communication and interpersonal skills.
Role & responsibilities: :- As an ITSM Consultant, you deliver critical implementation and operational support for enterprise software solutions, helping BMC clients maximize value and ensure platform stability. Strong experience in administering and configuring BMC ITSM modules Incident, Change, Problem, Request Management, Service Level Management. Hands-on experience in developing new applications on AR system or Innovation suite and customize out of the box BMC ITSM modules Worked on Integration between BMC ITSM and external system using WS, Rest APIs Handson experience in developing services and workflows in BMC Digital Workplace. Hands-on experience on CMDB common data model and asset management. Hands-on experience on creation and managing Normalization and Reconciliation Hands-on experience on CMDB On-boarding activities for new applications and CIs Hands-on experience on common integration tools or middleware (e.g., BMC Atrium Integrator, Atrium Spoon and SOAP/REST APIs) used to synchronize data with the CMDB. Troubleshooting and system tuning. Hands-on experience on SaaS and On Premises environment Good to have experience in designing dashboard and KPIs in BMC Helix Dashboard Preferred candidate profile Good hands-on experience on BMC Helix Ecosystem Comfortable to work from office Good Communication skills Interested candidates kindly share your resume on pooja.solanki@parseq.com
Role & responsibilities 1. Cloud & Datacenter Expertise: Manage and support cloud-based and on-premise datacenter environments, with a focus on Atlassian tools such as Jira Software, Confluence, and Jira Service Management. 2. Project & Delivery Management: Lead end-to-end project delivery, ensuring timely execution of deliverables, quality assurance, and alignment with client expectations. 3. Team Leadership: Supervise and mentor a team of 56 technical professionals, fostering collaboration, accountability, and continuous improvement. 4. Client Engagement: Act as a primary point of contact for clients, managing relationships, understanding business needs, and ensuring high customer satisfaction. 5. Scripting & Automation: Develop and maintain custom scripts, JQL queries, and automation workflows to enhance platform functionality and efficiency. 6. Plugin Management: Configure, customize, and support Atlassian plugins such as Qmetry, EazyBI, and Script Runner to meet business requirements. 7. Reporting & Analytics: Utilize tools like EazyBI and custom dashboards to provide actionable insights and performance metrics to stakeholders. 8. Documentation & Knowledge Sharing: Maintain comprehensive documentation using Confluence and promote knowledge sharing within the team and across departments. 9. Communication & Collaboration: Collaborate effectively with cross-functional teams and stakeholders, demonstrating excellent verbal and written communication skills. Preferred candidate profile Mandatory Skills: • Proven experience with Jira Software, Confluence, and Jira Service Management • Strong background in development and delivery management • Proficiency in scripting, JQL, and plugin development • Hands-on experience with Qmetry, EazyBI, ScriptRunner, and other Atlassian plugins • Demonstrated ability to lead and manage teams • Experience in client-facing roles and managing deliverables • Excellent written and verbal communication • Strong interpersonal and stakeholder management skills Interested candidates please share your resumes on pooja.solanki@parseq.com
Location: Delhi/NCR/Gurgaon Strong hands-on experience in Atlassian Jira Cloud, Jira Service Management, and Confluence. Should have hands-on experience of DataCenter to Cloud Migration Strong hands-on experience with MarketZone plugins like Eazy BI, Tempo, Scriptrunner, Power BI Connector, etc. Strong interpersonal skills
This opportunity is ONLY For Hyderabad location- Work from Office Perform service management, operations, and systems administrations responsibilities on the ServiceNow platform. Plan and execute system upgrades Address Incident, Problems on the platform Ensure availability & resiliency of the platform and MID servers in particular. Experienced in User Administration, User Interface Level Integration & MID Server Integration Knowledge of Import Sets for data loading from external file or database to the service-now.com Continuously monitor application performance and vendor recommended patches & upgrades. Partner with the business on exploring new opportunities to automate the operations processes. Experience on ITIL Process consulting and/or implementation. Experience on following ServiceNow modules Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS Experience on basic Java scripting. Experience in handling service now incident and request queue. Experience in clone & deployment in ServiceNow. Experience in documentation and review activities. Experience in complex data migration.
Job Location: Hyderabad- WFO Key Responsibilities Security Strategy & Compliance Define and enforce compliance to security policies, standards, and best practices for the ServiceNow platform in alignment with ServiceNow recommended Platform security shared responsibility model. Ensure service now platform is compliant with internal and external infosec requirements and industry best practices Establish governance frameworks for secure development, data protection, and risk mitigation. Access Control, Authentication, and authorization -Design and manage role-based access control (RBAC), ACLs, and authentication mechanisms in ServiceNow. Responsible for Single Sign-On (SSO), Multi-Factor Authentication (MFA), and enterprise IAM solutions based on Infosec standard Regular review of access control & entitlement based on the job function and refinement using the principle of least privilege, Security Operations & Incident Management Oversee the implementation and optimization of ServiceNow Security Operations (SecOps), including: Security Incident Response (SIR) streamline incident detection, triage, and resolution. Vulnerability Response (VR) automate vulnerability identification and remediation workflows. Threat Intelligence integrate threat feeds and security insights for proactive defense. Coordinate with cybersecurity teams to detect, investigate, and respond to threats affecting ServiceNow. Data Privacy, Security & Encryption Defining Service Now data classification, data retention & data discovery strategy in alignment with Ameriprise data management policies /standards Implement data encryption strategy at rest, in transit & encryption key management Determining the data collection, storage, usage, sharing, archiving, and destruction policy of data processed in ServiceNow instances. Monitor access patterns and system activity to identify potential security threats. Secure Integrations & Automation Design and enforce secure API management for integrations between ServiceNow and third-party security tools (e.g., Active Directory, CyberArk and Aveksa, Azure AD, RIM, IAM). Leverage Integration Hub, Automation Engine, and Orchestration to streamline security workflows. Ensure secure data exchange and prevent unauthorized access to ServiceNow instances. Risk & Compliance Management Deploy and manage ServiceNow Governance, Risk, and Compliance (GRC) solutions to assess security risks. Participate regular security audits, risk assessments, and penetration tests on the ServiceNow platform. Define and implement security controls to mitigate risks and enhance compliance. Required Skills & Qualifications: Technical Expertise: ServiceNow Security: Deep understanding of SecOps, GRC, RBAC, ACLs, and platform security best practices. Cybersecurity & Compliance: Strong knowledge of security frameworks (NIST, ISO 27001, CIS), regulatory compliance, and risk management. Integration & Development: Experience with REST APIs, JavaScript, OAuth, and secure integration practices. Cloud Security: Understanding of SaaS security, encryption methods, and cloud-based security models. Certifications: ServiceNow Certifications: Certified System Administrator (CSA) Certified Implementation Specialist SIR or VR Preferred Qualifications: Experience securing large-scale ServiceNow implementations in regulated industries (finance, healthcare, government). Strong problem-solving, analytical, and communication skills to interact with technical and non-technical stakeholders. Knowledge of emerging security trends, zero trust architecture, and AI-driven security solutions. Cybersecurity Certifications Certified Information Systems Security Professional (CISSP) Certified Information Security Manager (CISM) Experience Required: 14-18 years of IT security experience, with 14+ years in ServiceNow security architecture, administration, or operations. Hands-on experience in security automation, incident response, and risk management using ServiceNow. Prior experience working with cybersecurity, risk management, and IT governance teams.
We are looking for a proactive and detail-oriented Control-M Developer/Scheduler with 34 years of hands-on experience in job scheduling and workload automation using BMC Control-M. The ideal candidate will be responsible for designing, implementing, monitoring, and maintaining batch job schedules to support reliable and efficient business operations. EXPERIENCE: 34 years of experience working with BMC Control-M (V9.x or higher) Solid understanding of job scheduling, dependency management, calendars, and conditions Experience in creating and managing batch jobs for platforms like Windows, Linux, and Unix Familiarity with Control-M Workload Automation modules (File Watcher, Database, SAP, etc.) Basic scripting knowledge (e.g., Shell, Python, or PowerShell) Ability to interpret logs and debug job failures. SPECIFIC DUTIES AND RESPONSIBILITIES: Design, develop, and administer job workflows within the BMC Control-M scheduling environment Schedule and oversee daily batch jobs, ensuring successful execution and timely issue resolution Investigate job failures, determine root causes, and apply effective corrective measures Collaborate with application teams to integrate new batch processes into Control-M Create and maintain comprehensive documentation covering job configurations, dependencies, and process flows Ensure adherence to job scheduling standards and organisational governance policies Contribute to Control-M upgrades, patch installations, and environment migrations Automate recurring tasks through Control-M scripts and APIs (CLI, AAPI, REST) Partner with infrastructure and application support teams to optimise job performance and meet SLAs Provide support for incident, problem, and change management activities related to batch processing OTHER INFORMATION: This is a full-time client site role Open positions 1
Role & responsibilities: Discovery: Create and maintain discovery patterns to identify and collect data from various IT devices and systems. Define scan schedules for different types of devices and systems. Review and validate discovered data to ensure accuracy and consistency. Identify and address data discrepancies between the CMDB and live systems. Implement data cleansing processes to remove duplicate or irrelevant information. Investigate and resolve discovery errors or failures. Analyze discovery logs to identify potential issues. Provide technical support to users regarding discovery processes and data. Have strong knowledge in Service map Integrate with third-party tools to pull in additional asset data. Regularly review and update the CMDB to reflect changes in the IT infrastructure. Identify and address orphaned or outdated CIs within the CMDB. Focuses on data quality within the CMDB, including data validation, cleansing, and ensuring accurate relationships between CIs. Designs the overall discovery strategy, including integrations with other systems and best practices for data management. Strong understanding of IT infrastructure and network protocols Knowledge of ServiceNow platform and CMDB concepts Experience with scripting languages (e.g., JavaScript) for customizing discovery patterns Data analysis skills to identify trends and anomalies in discovery data CMDB Management: Design, implement, and maintain the Configuration Management Database (CMDB). Ensure accurate configuration item (CI) relationships and dependencies within the CMDB. Develop CMDB data governance policies, standards, and best practices. Monitor and improve data accuracy, completeness, and consistency. Work with stakeholders to define CMDB attributes, classifications, and CI lifecycles. Problem-solving and troubleshooting abilities to resolve discovery issues Preferred Candidate Profile: • Should have completed CMDB Certification ! • Bachelors degree in computer science, engineering, business, or comparable studies • 5+ years overall industry experience in implementation and configuration of Monitoring tools. • Hands-on experience with Service discovery and mapping (mandatory) . • Excellent documentation and communication skills and strong attention to detail required. • Good knowledge on Linux, Unix, and Windows operating systems. • Understanding of network topologies and hardware • Knowledge of load balancers (F5, ngnix) and firewalls
BMC Helix - Consultant Job Title: BMC Helix L2 & L3 Engineer Location: Mumbai Helix ITSM + CMDB: • Strong experience in administering and configuring BMC ITSM modules Incident, Change, Problem, Request Management, Service Level Management. • Hands-on experience in developing new applications on AR system or Innovation suite and customize out of the box BMC ITSM modules • Worked on Integration between BMC ITSM and external system using WS, Rest APIs • Handson experience in developing services and workflows in BMC Digital Workplace. • Hands-on experience on CMDB common data model and asset management. • Hands-on experience on creation and managing Normalization and Reconciliation • Hands-on experience on CMDB On-boarding activities for new applications and CIs • Hands-on experience on common integration tools or middleware (e.g., BMC Atrium Integrator, Atrium Spoon and SOAP/REST APIs) used to synchronize n Premises environment • Good to have experience in designing dashboard and KPIs in BMC Helix Dashboard ITSM/Businedata with the CMDB. • Troubleshooting and system tuning. • Hands-on experience on SaaS and Oss Workflows: • Strong experience in administering and configuring BMC ITSM modules Incident, Change, Problem, Request Management, Service Level Management. • Hands-on experience with BMC Helix Business Workflows, including designing and implementing workflows to automate business processes. • Experience in integrating BMC Helix Business Workflows with other systems • Strong development skills and able to develop new application on AR system or Innovation suite and customize out of the box BMC ITSM modules • Configuration of DWP Catalogs with Fulfilment as BWF case. • A good understanding of troubleshooting and multi layered application is required. • Experienced in designing dashboard and KPIs in BMC Helix Dashboard.