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Senior Consultant BMC Helix ITSM

Senior Consultant BMC Helix ITSM

Parseq Asia

4 - 6 years

10 - 20 Lacs

Noida, New Delhi, Delhi / NCR

Posted:5 days ago| Platform:

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Skills Required

ITSM Bmc Helix BMC Helix ITSM Helix dashboard CMDB BMC Atrium AR System innovation suite

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities: :- As an ITSM Consultant, you deliver critical implementation and operational support for enterprise software solutions, helping BMC clients maximize value and ensure platform stability. Strong experience in administering and configuring BMC ITSM modules Incident, Change, Problem, Request Management, Service Level Management. Hands-on experience in developing new applications on AR system or Innovation suite and customize out of the box BMC ITSM modules Worked on Integration between BMC ITSM and external system using WS, Rest APIs Handson experience in developing services and workflows in BMC Digital Workplace. Hands-on experience on CMDB common data model and asset management. Hands-on experience on creation and managing Normalization and Reconciliation Hands-on experience on CMDB On-boarding activities for new applications and CIs Hands-on experience on common integration tools or middleware (e.g., BMC Atrium Integrator, Atrium Spoon and SOAP/REST APIs) used to synchronize data with the CMDB. Troubleshooting and system tuning. Hands-on experience on SaaS and On Premises environment Good to have experience in designing dashboard and KPIs in BMC Helix Dashboard Preferred candidate profile Good hands-on experience on BMC Helix Ecosystem Comfortable to work from office Good Communication skills Interested candidates kindly share your resume on pooja.solanki@parseq.com

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