22 Bmc Helix Jobs

Must Have : Prinicples of BMC TrueSight Operations Management installation,Upgrade,integration,Administration,configuration (Especially with version 10.x & later) Good experience in installation of Patrol Agents on Windows,RHEL,AIX,Solaris OS BMC Helix migration experience , including planning, execution, and validation of migrations from on-premises TrueSight environments to the BMC Helix platform Basics in working on knowledge modules like DB,Websphere,Exchange,Sentry hardware,Sentry monitoring studio etc. along with basic KMs like OS,LOG,URL Good to have working knowledge of custom KMs Troubleshooting skills to resolve Patrol Agent, TrueSight server compoenent issues Knowledge in Event Management policy Administration,configuration Working knowledge of MRLs,custom classes Knowledge of Datacenter IT Infrastructure components, Unix, Windows OS,Virtualization Good to Have : Infrastructure knowledge on Operating system and Database Good communication skills set, Understand and clear communication to the business on impact of major incidents Excellent problem analysis skill set Technical Skills Certtification on TrueSight Role & responsibilities

Role & responsibilities : Job Description Eurofins IT Solution is looking for an experienced BMC Helix Developer to join our dynamic team. This role will involve working with a diverse group of professionals to design, develop, deploy, and maintain BMC Helix solutions that meet our clients' unique needs. The ideal candidate should have a strong background in IT service management and a deep understanding of the ITIL, BMC Helix ITSM, DWPC, DWPA, BMC Helix Innovation Studio. Key Responsibilities Solution Development: Design, develop, and implement BMC Helix applications, custom workflows, automations, and solutions tailored to business requirements. Integration: Integrate BMC Helix with other enterprise systems and third-party applications to ensure seamless operations and data flow. Customization: Customize BMC Helix modules, workflows, and user interfaces to enhance usability and meet specific business needs. Technical Support: Provide technical support and troubleshooting for BMC Helix applications, custom workflows and automations ensuring timely resolution of issues and minimal disruption to business operations. Documentation: Create and maintain detailed technical documentation, including design specifications from business requirements, testing plans, and user guides. Collaboration: Work closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget. Training: Provide training and support to end-users and IT staff on BMC Helix functionalities and best practices. Continuous Improvement: Stay up to date with the latest developments in BMC Helix with strong focus on workflows and automations to identify opportunities for process improvements and innovation. Support: Support issues related to the applications, custom workflows, and automations in BMC Helix. Configuration: Configure Foundation data and set up BMX Helix modules. Reporting: Create Reports, Dashboards, and distribute reports. Others: Respond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues.

Fluent written and spoken Japanese and English. Should be a Graduate or equivalent degree. 2 years proven experience in a service desk / customer service role basic networking, and active directory Excellent communication skills Required Candidate profile Good troubleshooting skills in M365 office apps, Microsoft Windows, internet browsers, PCs, laptops, Knowledge of BMC helix ticketing tool system Customer focused and results oriented

Role & responsibilities We are currently seeking experienced BMC Helix ITSM Consultants to join our global delivery team working on high-profile telecom projects across the UK, Europe, and North America. This is an exciting opportunity to work with cutting-edge BMC Helix technology in a fully remote role, offering above-market compensation and the chance to work with a leading team in ITSM solutions. Currently we are recruiting for two roles (details below). They are both fully remote working roles, with an opportunity to travel to the United Kingdom for meetings and workshops. 1. BMC Helix Migration Consultant: Key Responsibilities: Migration Execution Perform full-scale migrations of BMC Remedy ITSM applications to BMC Helix (on-prem to cloud or on-prem). Utilize Helix Data Manager (HDM) for structured data migration and transformation. Conduct 3-way reconciliation of workflows, CMDB, and foundation data . Development & Automation Develop and maintain Kubernetes-based containerized applications. Deploy and manage Helm Charts for Helix applications. Automate deployment and operational workflows using Jenkins, Groovy, and Ansible . Write Linux shell scripts to support automation needs. Database & Scripting Write, optimize, and manage Oracle SQL and PL/SQL scripts. Develop stored procedures and manage database jobs. Perform DDL sync and test data migrations across environments. Monitoring & Troubleshooting Analyze and resolve issues using AR System Log Analyzer . Build and maintain Splunk queries for monitoring. Manage Kafka topics and data flow pipelines. Support & Administration Provide L2/L3 support for BMC Helix ITSM (version 21.03 or higher) . Configure and maintain foundation data. Identify and implement custom plugins and EMA settings. Required Skills and Qualifications: Proven expertise in BMC Helix ITSM configuration Strong hands-on experience with BMC Helix Discovery and CMDB In-depth knowledge of BMC Remedy ITSM applications , integrations, and customizations Experience with both SaaS and On-prem deployments of BMC software BMC Certification (mandatory) ITIL Certification (mandatory) Ability to work independently and remotely with international clients 2. BMC Helix ITSM Consultant: Key Responsibilities: Configure, implement, and administer BMC Helix ITSM applications Manage and optimize BMC Helix Discovery and CMDB solutions Lead or support SaaS and On-Prem deployments of BMC Software Perform integrations and customizations based on client requirements Collaborate with global teams to deliver enterprise-grade solutions Provide expert input on architecture and best practices in ITSM deployment Engage with stakeholders to gather requirements and deliver tailored solutions Required Skillset Strong hands-on experience with BMC Helix ITSM and Remedy environments . Deep understanding of AR System workflows and data structures . Proficiency in: Kubernetes , Helm , Jenkins , Groovy , Ansible SQL/PLSQL for Oracle/PostgreSQL Kafka , Splunk , Grafana Familiarity with AR System development , CMDB structures , and ITSM foundations. Good understanding of cloud technologies , networking, and databases. Experience with Windows, UNIX, and LINUX operating systems. Working knowledge of ITIL practices is a plus.

We are seeking a BMC Helix ITSM Administrator to manage, support, and optimize BMC Remedy ITSM applications. The ideal candidate should possess deep technical expertise in BMC ITSM modules, strong troubleshooting skills, and a solid understanding of ITIL processes. The ideal candidate should have deep expertise in Developer Studio, Innovation Studio, REST/SOAP integrations, and CMDB architecture, with hands-on experience in leading end-to-end solution implementations. BMC Professional or Developer certifications and strong knowledge of ITIL best practices are essential. Job Description: Provide support and configuration for core BMC ITSM modules: Incident, Problem, Change, Asset, and Service Request Management . Design and implement workflow customizations, filters, escalations, and business rules. Configure custom approval flows, notification mechanisms, and dynamic data forms within Smart IT and Digital Workplace (DWP) Provide performance tuning , upgrade support , and migrations . Develop custom modules and smart applications using BMC Innovation Studio Build and maintain REST/SOAP API integrations with external systems such as Active Directory, SCCM, SAP, and ServiceNow Architect and document the overall Helix ITSM design, including multi-environment setup, sandboxing, and promotion strategies Customize SLA definitions, service targets, milestone actions, and escalation rules Design and deploy Smart Reporting dashboards and complex KPI-driven reports for leadership and audit purposes Plan, execute, and document platform upgrades, patches, and migrations, ensuring compatibility and minimal downtime Troubleshoot and resolve complex platform issues, performance bottlenecks, and failed integrations Develop and maintain Disaster Recovery procedures, environment backups, and failover plans Experience integrating BMC Helix with ITOM tools like TrueSight, Splunk, or SolarWinds Ensure compliance with security standards by implementing role-based access controls, audit logs, and usage policies Evaluate new BMC features and deliver platform improvement proposals based on evolving business requirements Coach and mentor L2 support teams, build SOPs, and maintain comprehensive system documentation Required Skills & Qualifications: 10+ years of experience in BMC Remedy / Helix ITSM administration Deep hands-on experience with Developer Studio, Innovation Studio, and Smart IT Proven track record of designing and customizing ITSM workflows and module-level enhancements Strong understanding of CMDB architecture, Discovery integration, and service modelling Experience in enterprise integration using REST, SOAP, and middleware connectors Proficiency in designing dashboards using BMC Smart Reporting and other BI tools Strong problem-solving and RCA skills in high-availability production environments Excellent understanding of ITIL v4 practices; experience in compliance-driven environments (e.g., SAMA, NCA ECC) Preferred Certification: BMC Certified Professional: Helix ITSM BMC Certified Developer: Helix Innovation Suite BMC Certified CMDB Specialist ITIL v4 Foundation or Managing Professional Nice-to-Have Skills: Exposure to BMC Helix Innovation Suite Smart Apps development Familiarity with container orchestration (e.g., Docker/Kubernetes for Helix on-prem setups) Scripting experience (Python, JavaScript, Shell) for automation and integration tasks Knowledge of database query tuning and BMC system schema (PostgreSQL, Oracle) Awareness of compliance frameworks like SAMA CSF, NCA ECC, ISO 27001, or COBIT Experience with Agile/DevOps environments and CI/CD integrations (e.g., Jenkins, Git) Familiarity with BMC Discovery, BMC Helix ITOM, or AIOps features is an advantage

BMC Helix Admin with 8+ years of experience in managing, configuring, and optimizing BMC Helix ITSM solutions Expertise in IT service management, automation, and integration Ensuring the reliability, scalability, and performance of our ITSM platform.

Genpact is a global professional services and solutions firm with over 125,000 employees in more than 30 countries. We are driven by curiosity, agility, and the desire to create lasting value for our clients, including Fortune Global 500 companies. Our purpose is the relentless pursuit of a world that works better for people, and we achieve this by serving and transforming leading enterprises with our deep business knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Lead Consultant, specializing in BMC TrueSight/Helix Operations Management. As a skilled specialist in BMC TrueSight/Helix, you will join our IT Operations team and play a key role in implementing, configuring, maintaining, and optimizing the BMC TrueSight or Helix platform. Your responsibilities will include ensuring end-to-end visibility, performance monitoring, and proactive issue resolution across the enterprise IT environment. Responsibilities: - Install, configure, and administer BMC TrueSight Operations Management and/or BMC Helix solutions. - Develop custom dashboards, policies, rules, and alerts to enhance proactive monitoring capabilities. - Integrate TrueSight/Helix with various ITSM tools (e.g., BMC Remedy, ServiceNow) and other monitoring systems. - Perform upgrades, patching, and health checks for BMC environments. - Analyze performance metrics, trends, and anomalies to improve system reliability and uptime. Qualifications we seek in you: Minimum Qualifications/Skills: - B.Tech/B.E/MCA. - Excellent written and verbal communication skills. Preferred Qualifications/Skills: - Collaborate with infrastructure, application, and DevOps teams for end-to-end monitoring coverage. - Manage event noise reduction, correlation, and root cause analysis. - Provide technical support, documentation, and training to relevant teams. - Ensure compliance with enterprise standards and best practices in monitoring. If you are a proactive and skilled professional with expertise in BMC TrueSight or Helix Operations Management, we invite you to apply for this exciting opportunity to contribute to our IT Operations team. Join us in our pursuit of creating a world that works better for people. Location: India-Chennai Schedule: Full-time Education Level: Bachelor's/Graduation/Equivalent Job Posting: May 20, 2025, 7:33:23 AM Unposting Date: Jun 19, 2025, 1:29:00 PM Master Skills List: Consulting Job Category: Full Time,

BMC Helix - Consultant Job Title: BMC Helix L2 & L3 Engineer Location: Mumbai Helix ITSM + CMDB: • Strong experience in administering and configuring BMC ITSM modules Incident, Change, Problem, Request Management, Service Level Management. • Hands-on experience in developing new applications on AR system or Innovation suite and customize out of the box BMC ITSM modules • Worked on Integration between BMC ITSM and external system using WS, Rest APIs • Handson experience in developing services and workflows in BMC Digital Workplace. • Hands-on experience on CMDB common data model and asset management. • Hands-on experience on creation and managing Normalization and Reconciliation • Hands-on experience on CMDB On-boarding activities for new applications and CIs • Hands-on experience on common integration tools or middleware (e.g., BMC Atrium Integrator, Atrium Spoon and SOAP/REST APIs) used to synchronize n Premises environment • Good to have experience in designing dashboard and KPIs in BMC Helix Dashboard ITSM/Businedata with the CMDB. • Troubleshooting and system tuning. • Hands-on experience on SaaS and Oss Workflows: • Strong experience in administering and configuring BMC ITSM modules Incident, Change, Problem, Request Management, Service Level Management. • Hands-on experience with BMC Helix Business Workflows, including designing and implementing workflows to automate business processes. • Experience in integrating BMC Helix Business Workflows with other systems • Strong development skills and able to develop new application on AR system or Innovation suite and customize out of the box BMC ITSM modules • Configuration of DWP Catalogs with Fulfilment as BWF case. • A good understanding of troubleshooting and multi layered application is required. • Experienced in designing dashboard and KPIs in BMC Helix Dashboard.

Job Title: ITSM Integrations & Automation Specialist ( Focusing BMC Helix) Roles & Responsibilities: Design, develop, and customize solutions within the BMC Helix ITSM suite (including Smart IT, Digital Workplace, and CMDB). Build and maintain REST API and web service integrations between Helix and third-party platforms. Implement automation workflows using BMC Innovation Suite, Business Workflow, or custom scripts. Create and manage data transformation logic , integrations using Pentaho, Integration Service, or native BMC connectors. Optimize incident, change, problem, knowledge, and service request management processes. Perform unit testing, documentation , and deployment of developed functionalities. Troubleshoot system issues and provide technical support for Helix ITSM-related incidents and requests. Collaborate with ITSM Process Owners, Project Managers, and stakeholders to gather requirements and provide solutions. Ensure compliance with ITIL best practices and organizational security and governance standards. 8+ years of experience in BMC Remedy / Helix ITSM development and configuration. Strong experience with BMC Helix Innovation Studio, Digital Workplace, and Smart IT. Hands-on knowledge of BMC CMDB and Reconciliation Rules. Proficiency in REST/SOAP APIs, JSON/XML, JavaScript, and shell scripting. Experience with integration tools such as Python, Jitterbit, Business Workflow, Innovation Studio or BMC Integration Services. Strong understanding of ITIL frameworks.

Position : ITIL SME Location : Viman Nagar, Pune (Work From Office) Mode of Hiring : Permanent Industry : Information Technology & Services Headquarter : Doha, Doha Working Days : Sunday Thursday Weekends : Friday & Saturday Responsibilities : Design, implement, and optimize ITIL processes, ensuring alignment with organizational objectives. Lead process improvement projects focused on ITIL areas such as Incident Management, Problem Management, Change Management, and Service Request Management. Provide expertise in ITIL process integration with organizational workflows and tools. Analyze the service requests to automate or left shift the tickets. Analyze the incidents, find opportunities to minimize the incidents. Ensure seamless Major Incident resolution, report MIR, RCA, etc. Guide teams to find areas of pro-active Problem Management. Own CAB, E-CAB process. Ensure least rollback of Changes implemented. Collaborate with MS project team to ensure seamless service delivery and adherence to SLAs. • Develop and deliver training sessions and workshops on ITIL and Six Sigma principles to enhance organizational knowledge. Act as a mentor to team members on ITIL best practices and Six Sigma techniques. Conduct audits and reviews to ensure ITIL process compliance and identify opportunities for improvement. Produce documentation, including process designs, workflows, and improvement plans. Analyze metrics and KPIs to assess process performance and implement corrective actions. Apply Six Sigma Black Belt methodologies to identify process inefficiencies, eliminate waste, and ensure continuous improvement. Connect with Customers, analyze CSAT surveys. Do periodic update to organizational Quality Management System with new processes, reusable Components, APIs, etc. Enhance new features and modules to Enterprise Management System for seamless project delivery. Experience : • Successfully implemented ITIL processes in diverse environments, including Applications Cloud, Infrastructure, and Security domains. • Led multiple process improvement projects using Six Sigma methodologies, achieving measurable results in efficiency and service quality. • Conducted gap analyses and developed action plans for ITIL adoption across organizations. • Delivered training and mentoring programs to teams on ITIL and Six Sigma principles. • Audited ITIL processes to ensure compliance and optimize performance.

You are an experienced BMC Helix Architect with over 8 years of hands-on expertise in BMC Helix and ServiceNow platforms. You excel in designing, architecting, and implementing scalable solutions using BMC Helix ITSM/ITOM modules. Your role involves leading technical discussions and solution workshops with clients and internal stakeholders to develop and maintain architecture blueprints, solution roadmaps, and integration strategies. Your responsibilities include integrating BMC Helix with ServiceNow and other enterprise platforms while ensuring optimal performance, scalability, and security of the BMC Helix environment. You provide technical leadership, mentorship, and best practice guidance to delivery teams, collaborating with cross-functional teams to align with business objectives. Additionally, you support troubleshooting, incident resolution, and platform enhancements. To succeed in this role, you must have a minimum of 8 years of experience in ITSM/ITOM platforms with expertise in BMC Helix, along with proven experience integrating and working with ServiceNow. You possess in-depth knowledge of ITIL processes and enterprise service management, proficiency in scripting, API integrations, and automation within ITSM ecosystems. Your strong analytical, problem-solving, and communication skills enable you to manage multiple priorities effectively in a high-pressure environment. Preferred qualifications include certifications in BMC Helix and/or ServiceNow, as well as experience in consulting or client-facing roles. Immediate availability or a short notice period is strongly preferred for this full-time position based in Bangalore, India. If you are ready to contribute from day one and thrive in a fast-paced environment, we look forward to hearing from you.,

As an experienced candidate with 8 to 13 years of relevant work experience, you will be responsible for working with CMDB (Configuration Management Database) and related tools. Your primary skills should include expertise in CMDB, CMDB Modules, CMDB Tools, and specifically BMC Helix. Your role will involve effectively managing and maintaining the CMDB, ensuring accurate and up-to-date information within the database. You will be expected to collaborate with various teams to implement CMDB best practices and support the overall configuration management processes of the organization. Having a deep understanding of CMDB concepts and hands-on experience with BMC Helix will be crucial for success in this position. Strong analytical and problem-solving skills will also be necessary to troubleshoot any issues related to the CMDB and ensure smooth operations. Overall, this role offers you the opportunity to leverage your CMDB expertise and contribute to the effective management of configuration data within the organization.,

Manage SAP BW/DataSphere operations Resolve incidents Optimize workflows, support upgrades, and ensure system reliability while collaborating across teams and documenting best practices. Required Candidate profile Exp SAP operations expert with 5+ years in BW/DataSphere, strong troubleshooting and automation skills, and proven ability to manage incidents, optimize processes, and collaborate cross-functionally.

3+ yrs in BI operations Strong in BI monitoring and cross-functional collaboration. Monitor & Support BI systems Resolve incidents, Optimize workflows Ensure data reliability across tools Example - (Qlik, Power BI, Tableau, and SAP Analytics Cloud.) Required Candidate profile 3+ yrs in BI operations with hands-on in Power BI, Qlik & Tableau. Skilled in troubleshooting, data modeling, ETL, and incident resolution. Strong in BI monitoring and cross-functional collaboration.

Job Title: BMC Helix Technical Specialist About the Role We are seeking a skilled BMC Helix Technical Specialist to join our team in Bengaluru. The ideal candidate will have in-depth experience in BMC Helix components, including ITSM, Smart IT, Innovation Studio, CMDB, and integration and automation solutions. You will be responsible for development, customization, and administration of the Helix platform to support business-critical ITSM functions. Mandatory Skills BMC Helix ITSM (Administration & Development) BMC Helix Smart IT BMC Helix Innovation Studio Digital Workplace Catalog (DWPC) Digital Workplace Advanced (DWPA) CMDB Development Integration & Automation Roles & Responsibilities Develop, implement, and support BMC Helix ITSM, Smart IT, Innovation Studio, and related modules Customize workflows using Remedy forms, Active Links, Filters, Escalations Manage and administer ITSM modules like Incident, Change, Problem, SRM, Work Order, SLM, Release Provide technical assistance for incident tickets, configuration, screen tailoring, LDAP, data imports Troubleshoot logs (SQL, API, Filter, Active Links) and deliver robust solutions Configure complex SRDs, maintain CMDB and Asset Management modules Ensure smooth platform operations through performance tuning and preventative maintenance Work on integration via Web Services & REST APIs Contribute to architecture, automation, and discovery tasks Open to 24x7 shift work as required

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : BMC Helix Developer Qualification : BE / B.tech Relevant Experience : 4 to 10 Years Must Have Skills : BMC Helix Development Good to Have Skills : BMC Remedy Development and customizations Roles and Responsibilities : In-depth knowledge of BMC Remedy ITSM and Helix platforms. Expertise in fresh implementations of the Helix platform and migrating from Remedy. Proficiency in Discovery, CMDB, Helix GPT, Digital Workplace, and virtual agents. Strong experience with API-based integrations (REST, SOAP) and third-party system connectivity.. Location : Hyderabad CTC Range : As per market standards Notice period : Immediate-90 days Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari Senior Analyst Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in

Hi all, We are hiring for the role BMC Helix Technical Specialist Experience: 6 - 8 Years Location: Bangalore Notice Period: Immediate - 15 days Skills: Mandatory Skills: ITSM BMC Remedy Helix Development Integrations BMC Helix ITSM Administration & Development BMC Helix Innovation Studio DWPA CMDB Integration Helix Dashboard Must have 8+ years of experience in development, implementation, and sustained support of the BMC Helix components like ITSM, Smart IT, Innovation Studio and writing custom workflows using Remedy forms and objects like Active Links, Filters, and Escalations Solid understanding of ITSM processes and Integration techniques. Strong Knowledge of ITSM Module Like Incident, Change, Problem, SRM, Work Order, SLM, Release management Provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges. If you are interested drop your resume at mojesh.p@acesoftlabs.com Call: 9701971793

Position Title : Service desk Engineer REPORTING TO: Service Desk Manager Environment Testing Europe WORKING LOCATION: Bangalore - India OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Environment Testing Europe. You will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, SCCM and Intune engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential. SPECIFIC ASSIGNMENTS : As part of the Environment Testing Europe Team you will act as primary contact to support infrastructure regarding: Workplace related queries and issues. M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows). Identity and Access Management queries. Infrastructure related problems for service provided to Environment Testing Europe. Applications related problems requiring triage to respective application support group. Main activities, but not limited to, are: Register, classify, route, follow-up and resolve request according to internal processes. As 1st Level Support Provides technical support to end-users by identifying problems, researching and answering questions, troubleshooting problems or forward them to the 2nd level support Own the incoming requests and manages escalations. Support in creation operational documents/instructions for Service Desk team. Identify and document Workarounds. Support maintenance and accuracy of Knowledge articles available for end-users via service portal. Identify candidates for Service Catalogue items based on commonly requested items by end users. REQUIRED SKILLS : An ideal candidate should have: 2+ years of experience in Service Desk agent function. Basic understanding of Azure Cloud and M365. Excellent communication and interpersonal skills. Very good command of English written and spoken. Can do approach and capability to work in dynamically changing environment. Below skills will be an advantage: Service Now, BMC Helix knowledge. ITIL Foundation certificate. Azure Cloud knowledge. File name: Page 1 of 2

Role & responsibilities: :- As an ITSM Consultant, you deliver critical implementation and operational support for enterprise software solutions, helping BMC clients maximize value and ensure platform stability. Strong experience in administering and configuring BMC ITSM modules Incident, Change, Problem, Request Management, Service Level Management. Hands-on experience in developing new applications on AR system or Innovation suite and customize out of the box BMC ITSM modules Worked on Integration between BMC ITSM and external system using WS, Rest APIs Handson experience in developing services and workflows in BMC Digital Workplace. Hands-on experience on CMDB common data model and asset management. Hands-on experience on creation and managing Normalization and Reconciliation Hands-on experience on CMDB On-boarding activities for new applications and CIs Hands-on experience on common integration tools or middleware (e.g., BMC Atrium Integrator, Atrium Spoon and SOAP/REST APIs) used to synchronize data with the CMDB. Troubleshooting and system tuning. Hands-on experience on SaaS and On Premises environment Good to have experience in designing dashboard and KPIs in BMC Helix Dashboard Preferred candidate profile Good hands-on experience on BMC Helix Ecosystem Comfortable to work from office Good Communication skills Interested candidates kindly share your resume on pooja.solanki@parseq.com

Hi all, We are hiring for the role BMC Helix Technical Specialist Experience: 6 - 8 Years Location: Bangalore Notice Period: Immediate - 15 Days Skills: Mandatory Skills: ITSM BMC Remedy Helix Development Integrations Job Description: The BMC Helix Technical Specialist is responsible for development, administration and also customizing and extending the platform to meet specific business needs and administer to ensure the smooth functioning and security of the BMC Helix environment (ITSM, Smart IT, Dashboard, Innovation Studio) The BMC Helix Technical Specialist is responsible for development, administration and also customizing and extending the platform to meet specific business needs and administer to ensure the smooth functioning and security of the BMC Helix environment (ITSM, Smart IT, Dashboard, Innovation Studio) BMC Helix ITSM Administration & Development BMC Helix Innovation Studio DWPA CMDB Integration Helix Dashboard Must have 8+ years of experience in development, implementation, and sustained support of the BMC Helix components like ITSM, Smart IT, Innovation Studio and writing custom workflows using Remedy forms and objects like Active Links, Filters, and Escalations Solid understanding of ITSM processes and Integration techniques. Strong Knowledge of ITSM Module Like Incident, Change, Problem, SRM, Work Order, SLM, Release management Provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges. If you are interested drop your resume at mojesh.p@acesoftlabs.com Call: 9701971793

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 6 to 9 years of experience in ITSM,Problem Management,Root Cause Analysis,Proactive Problem Management, Reactive Problem Management,BMC Helix ,Dynatrace to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? **Looking for Immediate Joiners and 15 Days Notice Period** Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

BMC Helix Operation Management 8+ years hands on experience in Implementing / Administering and configuring BHOM. Should have good communication and customer interaction skills. Should have extensive expertise in Implementation\High Level and Low-Level Design Documentation of BHOM. Install and configure the BMC Helix Operation Management platform, including components and integrations. Experience in integrating with AD / SSO and configuring Role based access control. Implementation knowledge on Dynamic Service Modelling. Experience with BHOM Intelligent Integrations in ingesting metrics, events, and topology data from multiple sources (Dynatrace, Datadog, Solarwinds, AppDynanics, vRops). Experience in configuring event correlation strategies between multiple 3rd party tools (AppDynamics, SolarWinds, Splunk etc). Extensive knowledge on Service-centric monitoring (Monitor infrastructure from end to end, including views of business service). Experience in developing and applying event deduplication and suppression techniques. Experience in integrating with ticketing tool (ServiceNow, BMC Helix ITSM etc). Creating Policies, understanding of Patrol Agents and how they work, understanding of MRL rules. Experience in consolidating ingestion of log from multiple sources into one centralized platform. Knowledge on BMC Helix Intelligent Automation. Experience with API integrations. Experience in Developing dashboards and reports that provide actionable insights into key metrics. Collaborate with other support teams and stakeholders and resolve complex technical issues in a timely manner. Experience in conducting workshops and training sessions for client teams. Experience with Windows, UNIX, and Linux operating systems. Knowledge of cloud technologies, networking, and database concepts. Create and maintain technical documentation, including troubleshooting guides, knowledge base articles, and solution templates.