406 Bmc Remedy Jobs - Page 5

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our syste...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the syste...

We are seeking a skilled Technical Business Analyst with expertise in IT Service Management (ITSM) to join our team. The ideal candidate will play a critical role in bridging the gap between business needs and IT capabilities, ensuring successful delivery of ITSM initiatives including ITIL process improvements, tool implementations (like ServiceNow, BMC Remedy, etc.), and operational enhancements. Key Responsibilities: Gather, analyze, and document business requirements for ITSM initiatives and translate them into functional/technical specifications. Collaborate with stakeholders, including IT operations, service desk, and development teams, to design and implement ITSM solutions. Facilitate...

Altiris Endpoint Mgmt-Deskside;BMC Remedy;CITRIX;Google Apps Administration; Windows Administration Microsoft Exchange;Office 365 AdministrationAirwatch:MDM Deskside;IT Asset Management;Bomgar - Deskside;Microsoft MDM;Citrix XenServer; Citrix Xen Deskside;Citrix XenApp Deskside;Messaging and Collaboration;Vault;End User Computing Architecture;EUC Product Management;Global Account Management; HW Mnanagemt Endpt -Deskside;Image (Build/Upgrade)-Deskside;Image Supp/Deployment Deskside;Install Shield;LCS/OCS/Lync:Msg and Collab; Linux - Deskside;Macintosh - Deskside;Managed Print Service-Deskside;MobileIron:MDM Deskside;Network Access Control;Networks - Deskside;Lotus Notes;Other Deploymnt tools-...

Job Description : The Service Management Project Manager is a self-driven professional responsible for managing and driving end-to-end ITSM (IT Service Management) and ITOM (IT Operations Management) programs, which consist of multiple projects. These projects may include implementing ITIL processes using tools like ServiceNow, transforming service catalogs, driving automation across IT services, and optimizing technical processes. Key Responsibilities Collaborating with stakeholders to assess project requirements, review strategies, drive decisions, implementation, and governance. Managing multiple key/strategic projects simultaneously, preferably within the ITSM domain. Ensuring effective ...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationWe are looking for an experienced and proactive Tidal Workload Automation Specialist to join our team. The ideal candidate will have a minimum of 4 to 5 years of hands-on experience with Tidal Workload Automation (formerly Cisco Tidal), along with a solid understanding of job scheduling, batch processing, automation best practices, a...

Job Title: ITSM Integrations & Automation Specialist ( Focusing BMC Helix) Roles & Responsibilities: Design, develop, and customize solutions within the BMC Helix ITSM suite (including Smart IT, Digital Workplace, and CMDB). Build and maintain REST API and web service integrations between Helix and third-party platforms. Implement automation workflows using BMC Innovation Suite, Business Workflow, or custom scripts. Create and manage data transformation logic , integrations using Pentaho, Integration Service, or native BMC connectors. Optimize incident, change, problem, knowledge, and service request management processes. Perform unit testing, documentation , and deployment of developed func...

Requirements: Candidate must possess a Bachelors Degree (BE, B.tech, BCA, MCA) Should have 5.15 years’ IT experience Location-Mumbai/Navi-Mumbai Extensive experience in the implementation, administration and configuration of BMC Remedy ITSM Applications, Integrations, Customizations Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage. Good knowledge of Cloud Technologies, networking and database concepts Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required. Exercises independent judgment within broadly defined practices and policies in se...

As a Technical Support Engineer - NOC, your primary responsibility will be to monitor infrastructure and application alerts in ME Monitoring tools, as well as monitor mail alerts. You will be required to log incidents, run bridge calls, and execute end-of-day (EOD) jobs for the Bank. Your qualifications should include holding any degree and certifications in ITIL Foundation, AZ-900, MCSE, and CCNA. The ideal candidate for this role should possess 3-5 years of experience in Infrastructure Monitoring and have L1 knowledge in the IT infrastructure of a Bank. Your key responsibilities will include hands-on experience with Monitoring tools such as Manage Engine APM & OPM, as well as a good unders...

About this opportunity: We are seeking a highly skilled Change Manager with expertise in ITIL processes to join our dynamic telecom team. The Change Manager will be responsible for overseeing the entire change management process, ensuring smooth transitions with minimal service disruptions. This role will focus on maintaining high standards of quality and compliance in the implementation of changes to IT/Telecom services, while working closely with technical, operational, and business teams. Key Responsibilities: Change Management Process Lead the end-to-end ITIL-based change management process, ensuring all changes are efficiently handled and follow ITIL best practices. Manage and assess th...

Position Purpose This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL inci...

Position Purpose BMC Discovery has been CIBs primary automated discovery solution since 2010. As part of an internal program, one of the critical focusses is on IT Asset Obsolescence. BMC Discovery has been flagged as a process-critical tool to provide data for: run time environment & environment management software, technical & operational software, bespoke software and business software. The data required is primarily software product version data. The core activities will be BMC Discovery TPL development, testing and release management. Engage with the vendor BMC to ascertain the TKU supportability of each product and with internal software subject matter experts. Responsibilities Direct ...

Change Management Process Lead the end-to-end ITIL-based change management process, ensuring all changes are efficiently handled and follow ITIL best practices. Manage and assess the impact, risk, and scope of all IT service changes within the telecom environment. Review and prioritize changes to minimize disruption to ongoing operations. Change Advisory Board (CAB) Organize and chair Change Advisory Board (CAB) meetings to review significant changes, assess risks, and provide final approvals. Collaborate with cross-functional teams to review change requests, ensuring that all necessary approvals, validations, and testing requirements are met. Telecom Infrastructure Understand and manage cha...

About The Role TITLESenior Product Support Specialist REPORTING TO IT Operations Manager WORKING LOCATION Bangalore, India JOB RESPONSIBILITIES: Provide L1 and L2 application support, troubleshooting, and resolution for business and operational systems. Perform periodic L1/L2 activities and ensure compliance with operational processes. Work with stakeholders to gather issue details, prioritize tickets, and ensure timely updates/resolution. Analyze recurring ticket/alert patterns and assist in preparing operational reports for management review. Support incident and problem management processes in collaboration with cross-functional teams. Assist in implementing automation and infrastructure-...

Your role Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Your profile 4-12 years experience as Problem manager Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITS...

Your role Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change management policies and SLAs. Maintain accurate records in ITSM tools (e.g., ServiceNow, BMC Remedy). Assist in post-implementation reviews and document lessons learned. Support audits and compliance reporting related to change activities. Your profile 4 - 12 years experience as Change manager Strong understanding of ITIL Change Management processes. Hands-on experience with ITSM tools like ServiceNow, BMC Re...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applicati...

We are seeking a highly skilled ServiceNow Developer with a strong focus on CMDB data analysis. The ideal candidate will have a deep understanding of ServiceNow ITSM and ITOM modules and be able to effectively design, develop, and maintain CMDB configurations. Key Responsibilities: CMDB Data Management: Design, develop, and maintain CMDB configurations to ensure data accuracy and consistency Enrich CMDB data through automation and integration with other systems Analyze CMDB data to identify gaps and inconsistencies Implement data quality checks and validation rules ITOM Process Automation: Automate ITOM processes using ServiceNow workflows, scripts, and integrations Develop custom applicatio...

Job Summary As a Servicenow TPRM Developer specializing in ServiceNow TPRM (Third party Risk management ) developer you will play a pivotal role in designing and implementing infrastructure solutions that align with our companys strategic goals. With a hybrid work model you will collaborate with cross-functional teams to enhance our governance risk and compliance capabilities. Your expertise will drive innovation and efficiency contributing to our mission of delivering exceptional services. Responsibilities ServiceNow TPRM (Third party Risk management ) developer with a strong Knowledge of the overall ServiceNow platform basics . the ideal candidate Must have good hands on experience in deve...

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage servi...

Position : ITIL SME Location : Viman Nagar, Pune (Work From Office) Mode of Hiring : Permanent Industry : Information Technology & Services Headquarter : Doha, Doha Working Days : Sunday Thursday Weekends : Friday & Saturday Responsibilities : Design, implement, and optimize ITIL processes, ensuring alignment with organizational objectives. Lead process improvement projects focused on ITIL areas such as Incident Management, Problem Management, Change Management, and Service Request Management. Provide expertise in ITIL process integration with organizational workflows and tools. Analyze the service requests to automate or left shift the tickets. Analyze the incidents, find opportunities to m...

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage servi...

Position Title: L2 Ops Engineer - Compute REPORTING TO Infrastructure Service Operations, Food, Feed and Agro Testing Europe GEOGRAPHICAL REPORTING LOCATION: Poland WORKING LOCATION: India NUMBER OF EMPLOYEES UNDER RESPONSIBILITY : 0 OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Agro Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You ...

Min 1 Yr Exp Into Technical Support International Voice Must have - Voice exp Any Graduate CTC - Up to 4 LPA Fixed 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Interview mode - Virtual Contact - 9636487945 - Poshika Required Candidate profile Exp Considered After Graduation Only Perks and benefits NIGHT ALLOWANCES INCENTIVES BOTH WAY CAB'S

Network Monitoring for Alarms in Huawei Network NMS Manages/Uses the Alarm Management processes and tools to detect, Assign the problems in line with Operator/other SLA’s and internal OLA’ Huawei – Ericsson – Cisco – VAS (SMSC , MMSC, CRBT, etc.) Required Candidate profile Knowledge of processes(incident restoration, network change management, network optimization process, incident and problem management) SQL and Oracle databases (preferably DBA) Visual basic, MS Acces