130 Bmc Remedy Jobs - Page 3

46 years of experience in IT Service Management (ITSM), with a strong focus on incident and problem management. ITIL v3 or ITIL 4 Foundation certification (Intermediate or Expert level preferred). Experience with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management. Strong analytical and troubleshooting skills. Excellent communication and stakeholder management abilities. Ability to work in a high-pressure, 24x7 support environment (if applicable) Primary Skills Incident Management: Lead the end-to-end incident management process, ensuring timely resolution and communication. Coordinate with technical teams to restore normal service operations as quickly as possible. Problem Management: Identify and analyze root causes of recurring incidents. Drive the creation and implementation of permanent solutions to prevent incident recurrence. Secondary Skills Experience in managing major incidents and crisis communication. Familiarity with DevOps or Agile environments. Exposure to automation and AI/ML in ITSM processes.

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service Catalog Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Should have previous experience working with Service Now. Service Now Management with knowledge in Incident, Request, Problem and Change Management. Ability to work independently with limited supervision Ability to work well with people from different disciplines with varying degrees of technical experience ITIL certification is preferred Working experience on other ITSM tools is an advantage Responsible For Partnering with business users to gather all requirements to formulate business specifications and translating those into business functionality. Documenting workflows and results of business analysis and obtaining sign-off from users on specifications. Creating user story, acceptance criteria, the definition of ready and definition of done in the agile framework Assisting the technical team in translating application functionality into application architecture and the production of a business functionality requirements statement. Communicating the business directives, goals, and needs to the technical team and serving as business interface from the solution delivery team managing expectations and defining business satisfaction metrics. Designing and executing test plans to ensure that business requirements and functional specifications are implemented properly and meet ROI objectives. Participate in planning initiatives, feasibility studies, cost/benefit analysis, and new systems design. Work with the QA team to prepare test scenarios and data. Document and manage business and functional requirements. Review user stories and acceptance criteria. Provide thought leadership in one of the functional areas, handle queries and competency building in the respective functional areas. Provide functional solution and clarification on the inter-module dependencies. Determine a projects requirements by extracting them from business or government policies, as well as from current and future users, through interaction and research. Anticipate future requirements to ensure successful outcomes. Constrain requirements when necessary and focus on core business needs, rather than users personal preferences, functions related to trends or outdated processes, or other non-essential modifications. Organize requirements into related categories to effectively manage and communicate them. Use robust analysis and modeling tools to match strategic business objectives with practical technical solutions. At regular intervals in the project life cycle, safeguard and protect the business and users needs by verifying functionality, accuracy and completeness of the requirements against the original documents. Safeguarding minimizes risk by ensuring requirements are being met before investing further in system development. Emphasize simplicity and ease of use at all times, especially in implementation. Identify and avoid extraneous activities that do not solve the problem or help reach the objective. The business analyst is most knowledgeable about use cases; therefore, they continually verify the requirements and reject implementations that do not advance business objectives. In application maintenance, the focus is on preventing and correcting defects; enhancements or making changes to increase the value provided by the system.

What awaits you/ Job Profile Manage, monitor, and maintain IBM App Connect Enterprise (ACE) environments. Monitor API execution using AWS CloudWatch, collecting and analyzing metrics to ensure optimal performance and availability. Provide operational support for integration solutions, ensuring high availability and performance. Troubleshoot and resolve issues related to IBM ACE and associated middleware. Experience in ESQL/OracleDB and Core Java. Proficiency in SOAP and REST Web services, both exposing and consuming. Experience with connectors for databases, file handling, and MQ integration. Knowledge of on-premise and cloud integration. Experience in message flows, message sets, and transformation logic. Collaborate with development teams to deploy and manage integration solutions. Apply ITIL best practices for incidents, problem, and change management to ensure efficient and effective operations. Perform regular system health checks and maintenance activities. Document operational procedures and support processes. Conduct thorough root cause analysis to identify underlying issues affecting operations. Perform detailed problem analysis to develop effective solutions and preventive measures. What should you bring along Ability to work in a fast-paced, dynamic environment. Utilize structured approaches to manage and resolve incidents, ensuring minimal disruption to operations. Conduct thorough problem analysis to identify root causes and implement effective solutions. Oversee change management processes, ensuring changes are implemented smoothly and efficiently. Experience in monitoring tools like IBM ACE tracing, Grafana, IBM Monitoring Events or relevant monitoring tools. Deployment Knowledge in GitHub. Must have technical skill Hands-on experience with IBM App Connect Enterprise (ACE) and IBM Integration Bus (IIB). Proficiency in managing and administering middleware environments. Experience with monitoring and logging tools. Experience in ITIL Tools like ServiceNow, BMC Remedy or relevant Incident Management tool Understand Agile methodologies and hands-on experience using Jira, Confluence or similar agile project management tools. Excellent communication and collaboration skills. Domain background in Financial Services/banking. Good to have skills Certification in IBM IIB. Experience with API management tools such as IBM API Connect. Experience with other middleware technologies like IBM MQ. GitHub and Jenkins

Hi all, We are hiring for the role BMC Helix Technical Specialist Experience: 6 - 8 Years Location: Bangalore Notice Period: Immediate - 15 Days Skills: Mandatory Skills: ITSM BMC Remedy Helix Development Integrations Job Description: The BMC Helix Technical Specialist is responsible for development, administration and also customizing and extending the platform to meet specific business needs and administer to ensure the smooth functioning and security of the BMC Helix environment (ITSM, Smart IT, Dashboard, Innovation Studio) The BMC Helix Technical Specialist is responsible for development, administration and also customizing and extending the platform to meet specific business needs and administer to ensure the smooth functioning and security of the BMC Helix environment (ITSM, Smart IT, Dashboard, Innovation Studio) BMC Helix ITSM Administration & Development BMC Helix Innovation Studio DWPA CMDB Integration Helix Dashboard Must have 8+ years of experience in development, implementation, and sustained support of the BMC Helix components like ITSM, Smart IT, Innovation Studio and writing custom workflows using Remedy forms and objects like Active Links, Filters, and Escalations Solid understanding of ITSM processes and Integration techniques. Strong Knowledge of ITSM Module Like Incident, Change, Problem, SRM, Work Order, SLM, Release management Provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges. If you are interested drop your resume at mojesh.p@acesoftlabs.com Call: 9701971793

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Coordinate the planning, approval, and implementation of Network changes globally, aligning with ITIL and internal governance standards. Review change requests for completeness, compliance, and risk, ensuring that high-risk or critical changes are appropriately escalated. Facilitate and document Change Advisory Board (CAB) meetings across multiple time zones. Maintain and communicate the Forward Schedule of Changes and Global Change Calendar, aligning with maintenance windows and business event blackouts. Ensure robust pre-implementation planning, post-change validation, and PIRs for significant changes. Liaise with global teams (network, server, cloud, security) to ensure consistent execution and documentation of change activities. Work closely with Risk, Audit, and Compliance teams to prepare change evidence and reports for internal and external audits. Design and deliver comprehensive change management reports, including KPIs, success/failure rates, emergency changes, and change velocity. Requirements To be successful in this role, you should meet the following requirements: Bachelor s degree in information technology, Computer Science, or related field. Minimum 8-12 years of experience in IT infrastructure and change management, preferably in the banking or financial services sector. Evidence of having conceptual knowledge of networking technologies like LAN, WAN, Wi-Fi Strong working knowledge of ITIL processes; ITIL Foundation certification required. Experience with global ITSM platforms such as ServiceNow, BMC Remedy, or equivalent. Advanced skills in Excel and reporting tools such as Power BI, Tableau, or Qlik. Background of working with the Agile methodology and associated tool sets Jira, Confluence, Service NOW etc Flexible working is essential as the team will be geographically dispersed

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : ServiceNow Software Asset Management (SAM) Minimum 7.5 year(s) of experience is required Educational Qualification : Degree in IT or Business related discipline Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of software applications and resolving technical issues efficiently. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Ensure effective communication within the team Implement best practices for software license management Conduct regular audits to ensure compliance with software licensing agreements Professional & Technical Skills: Must To Have Skills:Proficiency in Software License Management Strong understanding of software asset management principles Experience in implementing ServiceNow Software Asset Management (SAM) Knowledge of software licensing models and agreements Familiarity with license optimization strategies Additional Information: The candidate should have a minimum of 7.5 years of experience in Software License Management This position is based at our Pune office A Degree in IT or Business related discipline is required Qualifications Degree in IT or Business related discipline

Project Role :IT Service Management Representative Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills :TWS Administration Good to have skills :ControlM Administration Minimum 5 year(s) of experience is required Educational Qualification :As per Accenture Standard Summary:As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will also provide operational support, ensuring production systems and devices are online and available. Roles & Responsibilities: Lead the TWS Administration and ensure the smooth functioning of the production systems. Provide operational support and ensure that the production systems and devices are online and available. Manage the delivery of IT production systems and services and support the infrastructure service management lifecycle. Ensure client satisfaction and manage risk to services. Collaborate with cross-functional teams to ensure the smooth functioning of the production systems. Professional & Technical Skills: Must To Have Skills:TWS Administration. Good To Have Skills:ControlM Administration. Experience in managing IT production systems and services. Strong understanding of infrastructure service management lifecycle. Experience in ensuring client satisfaction and managing risk to services. Experience in collaborating with cross-functional teams. Additional Information: The candidate should have a minimum of 5 years of experience in TWS Administration. The ideal candidate will possess a strong educational background in IT Service Management or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications As per Accenture Standard

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Hardware Asset Management (HAM) Good to have skills : Servicenow Tools Administration, No Function Specialty Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements related to ServiceNow ITSM Hardware Asset Management (ITAM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions to meet those requirements. Design and develop ServiceNow ITSM Hardware Asset Management (ITAM) solutions using best practices and industry standards. Ensure that ServiceNow ITSM Hardware Asset Management (ITAM) solutions are scalable, maintainable, and meet business requirements. Provide technical guidance and mentorship to junior team members. Stay updated with the latest advancements in ServiceNow ITSM Hardware Asset Management (ITAM) and related technologies. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow ITSM Hardware Asset Management (ITAM). Good To Have Skills:Experience in Servicenow Tools Administration. Experience in designing and developing ServiceNow ITSM solutions using best practices and industry standards. Strong understanding of ITIL processes and ServiceNow ITSM modules. Experience in integrating ServiceNow ITSM solutions with other systems. Experience in ServiceNow ITSM implementation and migration projects. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow ITSM Hardware Asset Management (ITAM). The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ServiceNow ITSM solutions. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

JD for Incident Management. Key Responsibilities: Act as the primary point of contact for all incident-related activities . Monitor and manage incident queues using ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Desk). Coordinate with cross-functional support teams to ensure timely resolution of incidents. Perform incident triage , classification, prioritization, and escalation based on impact and urgency. Lead technical bridge calls for high-priority (P1/P2) incidents and ensure proper communication and documentation. Document incident details, resolution steps, and root cause analysis for post-incident review. Identify and log problem records for recurring incidents and assist with problem management as needed. Work closely with the Change Management and Problem Management teams for preventive measures. Ensure SLAs and KPIs are met and report any breaches or delays. Participate in on-call rotations and after-hours support when required. Contribute to continuous improvement initiatives for incident processes and automation.

Service Desk Analyst Roles Description Act as SPOC for all IT related issues, liaising with all resolver groups to ensure seamless operations & maintaining customer satisfaction. Responsibilities 1. Monitoring the Service Desk mailbox and accordingly working on tickets viz Acknowledgment/Prioritization/Categorization/Assignment/Closure. 2. Issue escalation to local & onshore team via e-mail/telephone. 3. Reports Generation for Daily/Weekly/Monthly reports. 4. Maintaining stock availability on respective floors. 5. ID management (Aus Operations) ID request acknowledgment / ID template submission /Follow-up with respective onshore team for closure.Role & responsibilities The IT Incident Analyst is responsible for managing and resolving IT incidents promptly to minimize the impact on business operations. This role involves monitoring, analyzing, and coordinating incident resolution activities, ensuring adherence to Service Level Agreements (SLAs) and best practices. The ideal candidate will have strong technical knowledge, excellent problem-solving skills, and effective communication abilities to collaborate with technical teams, vendors, and stakeholders. Roles and Responsibilities Incident Management Monitor and triage incoming incidents through ITSM tools (e.g., ServiceNow, BMC). Categorize, prioritize, and assign incidents to appropriate resolution teams. Ensure incidents are resolved within defined SLAs. Coordinate with multiple teams to resolve high-priority incidents (P1/P2/P3 & P4). Document incident details, root cause analysis, and resolution in the knowledge base. Rotational shift If Interested then share your resume to somiya.j@finalsearch.io along with the below details. Total Exp: Rel Exp: Current CTC: Exp CTC: Notice period: Current Company:

JD for BMC Helix. In-depth knowledge of BMC Remedy ITSM and Helix platforms. Expertise in fresh implementations of the Helix platform and migrating from Remedy. Proficiency in Discovery, CMDB, Helix GPT, Digital Workplace, and virtual agents. Strong experience with API-based integrations (REST, SOAP) and third-party system connectivity

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service CatLog Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Job Description 5-8 Years experience in implementing IT Operations Management, Discovery, Monitoring, and AIOps solutions Experience of implementing BMC Helix ITOM / ITSM for at least 1 customer Design, Engineering and development experience on AIOPS and analytics solutions Understanding of data integration, data modelling and big data tools Strong understanding on Machine Learning algorithms?for?various AIOPS use cases such as classification, clustering, and anomaly detections. Development experience on?ML/NLP algorithms?for?IT Operations use cases. Strong prior experience on development and or/implementation of ITOM, ITSM and APM tools like OpenText OpsBridge, IBM Netcool, Sciencelogic, ServiceNow, BMC Remedy, OTRS, CA APM, Appdynamics, Dynatrace, ServiceNow Orchestrator, BMC Atrium Orchestrator, OpenText Operations Orchestrator Strong experience and background of IT Operations Management processes, IT Service Management Strong understanding of Cloud & infrastructure technologies such as virtualization, hyper converged infrastructure, as-a-service, Software defined networks, servers, and storages

Experience: 8+ Years Job Description 8+ Years experience in Designing, architecting and implementing IT Operations Management, Discovery, Monitoring, and AIOps solutions Experience of implementing BMC Helix ITOM / ITSM for at least 1 customer Design, Engineering and development experience on AIOPS and analytics solutions Deep understanding of event management, service modelling, CMDB & AI/ML models Strong understanding and experience on Machine Learning algorithms?for?various AIOPS use cases such as classification, clustering, and anomaly detections. Working knowledge and understanding on development of?ML?models based on a widely used variety of?ML?algorithms like classifier algorithms (Linear, Logistics, decision tree, Na ve Bayes, Support Vector, KNN, Random?forest), clustering / outlier algorithms (K-means, mean-shitfing, DBSCAN, GMM, Hierarchical Clustering, etc), neural networks (ANN, RNN, etc) Development experience on?ML/NLP algorithms?for?IT Operations use cases. Strong prior experience on development and or/implementation of ITOM, ITSM and APM tools like OpenText OpsBridge, IBM Netcool, Sciencelogic, ServiceNow, BMC Remedy, OTRS, CA APM, Appdynamics, Dynatrace, ServiceNow Orchestrator, BMC Atrium Orchestrator, OpenText Operations Orchestrator Strong experience and background of IT Operations Management processes, IT Service Management Strong understanding of IT Operations Automation concepts such as Orchestration, Workload or Job Automation Strong understanding of Cloud & infrastructure technologies such as virtualization, hyper converged infrastructure, as-a-service, Software defined networks, servers, and storages

Experience: 10-15 Years Job Description 10-15 Years experience in Designing, architecting and implementing IT Operations Management, Discovery, Monitoring, and AIOps solutions Experience of implementing BMC Helix ITOM / ITSM for at least 1 customer Design, Engineering and development experience on AIOPS and analytics solutions Strong understanding and experience on Machine Learning algorithms?for?various AIOPS use cases such as classification, clustering, and anomaly detections. Working knowledge and understanding on development of?ML?models based on a widely used variety of?ML?algorithms like classifier algorithms (Linear, Logistics, decision tree, Na ve Bayes, Support Vector, KNN, Random?forest), clustering / outlier algorithms (K-means, mean-shitfing, DBSCAN, GMM, Hierarchical Clustering, etc), neural networks (ANN, RNN, etc) Development experience on?ML/NLP algorithms?for?IT Operations use cases. Strong prior experience on development and or/implementation of ITOM, ITSM and APM tools like OpenText OpsBridge, IBM Netcool, Sciencelogic, ServiceNow, BMC Remedy, OTRS, CA APM, Appdynamics, Dynatrace, ServiceNow Orchestrator, BMC Atrium Orchestrator, OpenText Operations Orchestrator Strong experience and background of IT Operations Management processes, IT Service Management Strong understanding of IT Operations Automation concepts such as Orchestration, Workload or Job Automation Strong understanding of Cloud & infrastructure technologies such as virtualization, hyper converged infrastructure, as-a-service, Software defined networks, servers, and storages

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: GRC Process.

SQL & Win Server admin, software instl & maint database monitoring, file mngt & optimize monitor, shrink, attach, detach, move MS SQL Server files, testing, bug reporting, applying patches, Win server front end & MSSQL Server backend. Troubleshooting Required Candidate profile Exp in Microsoft SQL & Windows server, Re-insurance/Insurance CAT Modeling app, understanding of app architecture, troubleshooting MSW Server HPC, cloud-hosted, (SaaS), ITSM tools ITIL Certification

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Critical Incident Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will be responsible for creating production and non-production cloud environments using the proper software tools. Your role involves deploying the automation pipeline and automating environment creation and configuration, ensuring seamless operations for projects or products. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Implement automation pipeline for environment creation.- Ensure proper configuration of cloud environments.- Collaborate with cross-functional teams for project success.- Troubleshoot and resolve critical incidents efficiently.- Continuous improvement of cloud environment performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Strong understanding of incident response procedures.- Experience in managing critical incidents effectively.- Knowledge of ITIL framework for incident management.- Hands-on experience with incident management tools.- Good To Have Skills: Experience with IT Service Management tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Downstream Retail Technology, SAP HCM Functional Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationJob Summary :We are seeking an experienced and proactive PDI Application Support Manager to lead and manage the support operations for the PDI suite of enterprise applications and other COTS/SaaS and Custom Applications. This includes overseeing issue resolution, change management, system performance, and team development across key modules such as Retail, Fuel Pricing, ERP, Logistics, or Workforce solutions. The role requires cross-functional coordination with business, IT, and third-party vendors to ensure system reliability and user satisfaction.Key Responsibilities:Lead a team of application support analysts and specialists supporting PDI software solutions (Retail, ERP, Workforce, Logistics, Fuel Pricing, etc.).Act as the escalation point for critical incidents, major issues, and service disruptions.Monitor and manage support SLAs, incident queues, and change requests.Drive root cause analysis and implement long-term solutions for recurring issues.Collaborate with business units, IT infrastructure, and vendors to align support services with business needs.Plan and coordinate PDI upgrades, patches, and configuration changes, ensuring minimal disruption.Own documentation, SOPs, knowledge bases, and team training to ensure continuous improvement.Ensure compliance with internal controls, data security, and audit requirements.Provide regular reporting on system performance, ticket trends, and improvement plans to senior leadership.Participate in budgeting, resource planning, and vendor contract evaluations related to PDI support.Required Qualifications:8+ years of experience in enterprise application support, including 3+ years in a leadership/managerial role.Strong hands-on knowledge of PDI enterprise applications (e.g., PDI Enterprise, PDI Logistics Cloud, Fuel Pricing, Workforce, POS interfaces, etc.).Experience supporting retail convenience, fuel, or energy sector applications.Proven ability to manage application support operations including ticketing, incident resolution, and user training.Experience with ITSM tools (e.g., ServiceNow, BMC Remedy) and ITIL frameworks.Strong analytical and problem-solving skills with attention to detail.Excellent leadership, communication, and vendor/stakeholder management skills.Preferred Qualifications:Familiarity with integration platforms and middleware (e.g., EDI, APIs, FTP, XML).Knowledge of SQL, reporting tools, and ERP back-end systems.Experience with cloud-based PDI solutions or hybrid deployments.Background in retail fuel, logistics, or convenience store operations. Additional Information:- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Back Who Are We At BCE Global Tech, immerse yourself in exciting projects that are shaping the future of both consumer and enterprise telecommunications This involves building innovative mobile apps to enhance user experiences and enable seamless connectivity on-the-go Thrive in diverse roles like Full Stack Developer, Backend Developer, UI/UX Designer, DevOps Engineer, Cloud Engineer, Data Science Engineer, and Scrum Master; at a workplace that encourages you to freely share your bold and different ideas If you are passionate about technology and eager to make a difference, we want to hear from you! Apply now to join our dynamic team in Bengaluru As a Senior Developer Data Engineer, you will play a crucial role in designing, developing, and maintaining data pipelines and platforms within the Google Cloud Platform (GCP) ecosystem Your expertise in streaming data, Kafka migration, and GCP services will contribute to the success of our data-driven initiatives Key Responsibilities Design, develop, and implement BMC Remedy applications, including Incident Management, Change Management, Problem Management, Service Request Management, and Asset Management Customize and configure Remedy ITSM to meet business requirements specific to the Telecom domain Develop and modify Remedy AR System applications, forms, workflows, filters, escalations, and reports Integrate Remedy with third-party telecom systems (such as billing, provisioning, and CRM systems) Troubleshoot, test, and resolve issues related to Remedy applications Work with the telecom team to identify areas for process automation and improvement using BMC Remedy tools Collaborate with business analysts, project managers, and other developers to ensure proper implementation and timely delivery of Telecom-related features Ensure best practices are followed during the development and maintenance of Remedy applications Provide ongoing support and training for Remedy users, including creating user documentation and knowledge base articles Assist with system upgrades, patches, and version control of BMC Remedy applications Monitor and optimize Remedy performance and resolve issues proactively Stay updated on BMC Remedy releases, updates, and features, particularly those relevant to the Telecom sector Technology Skills Minimum 3-5 years of hands-on experience with BMC Remedy Development (AR System) Strong understanding of the BMC Remedy ITSM suite (Incident Management, Change Management, Problem Management, etc ) Experience with integrating Remedy with external systems (REST, SOAP, web services, etc ) Knowledge of the Telecom industry and associated business processes (e g , service provisioning, billing, network operations, etc ) Proficiency in Remedy development tools (AR System, Developer Studio, Workflow, etc ) Strong scripting skills (e g , Remedy scripting, JavaScript, SQL) Knowledge of ITIL best practices and experience applying them within Remedy Excellent problem-solving, troubleshooting, and debugging skills Strong communication skills, both written and verbal, with the ability to collaborate across teams Experience in agile methodologies is a plus Required Qualifications To Be Successful In This Role Bachelor's degree in computer science engineering, or related field 3-6 years of experience in BMC Remedy, with a focus on AR & BMC Helix Remedy version upgrade experience Familiarity with cloud-based telecom platforms and solutions Knowledge of network management systems and telecom-specific service automation Excellent communication and collaboration skills Additional Information Job Type Full Time Work ProfileHybrid Years of Experience3-6 Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Hiring for International Technical Support (Voice / Email / Chat) Require Exp: Min. 6 months into International Technical Support Skills: Technical Troubleshooting, Customer Service, L1 Technical Support, Service Desk Must have excellent communication skills CTC: Up to 5-6 LPA Location: Noida Qualification: Any Graduate Work from office Shifts: Night (Rotational) 5 Days Working; 2 days rotational off Notice: Only Immediate Joiners CONTACT: Smriti- 6307590589

Min 1 Yr Exp Into Technical Support International Voice Only Tech Graduates CTC -Up to 4 LPA +Variables 24*7 Shift 2 Way Cab Exp Considered After Graduation Only Notice - Immediate Joiners Location - E. City, Bangalore Contact On 8769866443 Neha

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BRIM Convergent Invoicing CI Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education and good to have certification Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure timely resolution of application issues and incidents. Perform root cause analysis and implement preventive measures. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Conduct regular system audits to identify and address any performance bottlenecks. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP BRIM Convergent Invoicing CI. Strong understanding of software development life cycle (SDLC) and ITIL processes. Experience in application support and troubleshooting. Knowledge of database management systems and SQL queries. Good To Have Skills:Experience with SAP BRIM Convergent Invoicing CI configuration and customization. Familiarity with incident management tools such as ServiceNow or JIRA. Additional Information: The candidate should have a minimum of 7.5 years of experience in SAP BRIM Convergent Invoicing CI. This position is based at our Bengaluru office. A 15 years full-time education and good to have certification is required. Qualifications 15 years full time education and good to have certification

The ServiceNow role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow domain.