406 Bmc Remedy Jobs - Page 3

Job Description: We are hiring a dynamic and experienced ITSM - Major Incident Manager (MIM) to handle high-impact incidents and ensure quick resolution while minimizing business disruption. The role demands strong communication , coordination , and crisis management skills within an ITIL-based environment. Key Responsibilities: Lead and manage major incident bridges with internal and external stakeholders Act as the single point of contact for critical incidents , ensuring timely escalations Coordinate with support teams, vendors, and clients for incident resolution Maintain real-time communication with impacted stakeholders during major incidents Document RCA (Root Cause Analysis), inciden...

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the ...

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing th...

We are looking for a skilled Service Desk Engineer to join our team at Visionyle Solutions, with 2-7 years of experience in the software services industry. The ideal candidate will have excellent problem-solving skills and the ability to provide top-notch support to our clients. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues efficiently. Document customer interactions and resolutions in a timely manner. Collaborate with internal teams to resolve customer complaints and concerns. Develop and maintain knowledge base articles to assist customers self-service. Participate in training and ...

Title BMC Helix Remedy Force Location: Coimbatore , Chennai Shift Timing: Regular Band- B2 4.5 to 7 Years exp req Top 3 Skills (Must have)-1, BMC helix, BMC Discovery,2, Linux, PLSQL and 3,Splunk Good to have skills: AWS, GCP Detailed JD : Provides technical leadership and support to a distributed team managing globally distributed infrastructure. Configure, deploy, and administer Linux-based systems across multiple environments. Administer the BMC Discovery Software which serves the role of Configuration Management Inventory collection from nearly every type of IT Infrastructure that exists. Troubleshoot Network Connectivity and/or Credential issues such as: SSH to Linux/Unix Platforms WMI ...

About The Role Project Role : Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Maximo Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring system fun...

About The Role Job Title- C&M CTO Advisory & Network Transformation Non-Exec - S&C Global Network Management Level :Analyst / Consultant (Level 11/9) Location :Bangalore / Gurgaon / Mumbai / Pune / Hyderabad / Kolkata / Chennai Must Have Skills :Telecom Networks Consulting around Process Management, Program & Product Management, Business Analysis Value Realization, AI & Automation, Network Operating Model, Service Assurance, Service fulfillment, Network Inventory, Planning & Design , Deployment, Operations, Field Force in areas of wireline/wireless, 5G, OSS & Cloud Good to Have Skills :TM forum & ITIL frameworks, ITSM tools (ServiceNow, BMC Remedy), Agile & Scrum practices Job Summary : As a...

About The Role Job Title-C&M CTO Advisory & Network Transformation Exec S&C Global Network Management Level :Manager / Sr. Manager (Level 7/6) Location :Bangalore / Gurgaon / Mumbai / Pune / Hyderabad / Kolkata / Chennai Must Have Skills :Telecom Networks Consulting around Process Management, Program & Product Management, Business Analysis Value Realization, AI & Automation, Network Operating Model ,Service Assurance, Service fulfillment, Network Inventory, Planning & Design , Deployment, Operations, Field Force in areas of wireline/wireless, 5G, OSS & Cloud Good to Have Skills ::TM forum & ITIL frameworks, ITSM tools (ServiceNow, BMC Remedy), Agile & Scrum practices Job Summary : As a Telec...

About The Role Job Title- C&M CTO Advisory & Network Transformation Non-Exec - S&C Global Network Management Level :Analyst / Consultant (Level 11/9) Location :Bangalore / Gurgaon / Mumbai / Pune / Hyderabad / Kolkata / Chennai Must Have Skills :Telecom Networks Consulting around Process Management, Program & Product Management, Business Analysis Value Realization, AI & Automation, Network Operating Model, Service Assurance, Service fulfillment, Network Inventory, Planning & Design , Deployment, Operations, Field Force in areas of wireline/wireless, 5G, OSS & Cloud Good to Have Skills :TM forum & ITIL frameworks, ITSM tools (ServiceNow, BMC Remedy), Agile & Scrum practices Job Summary : As a...

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the ...

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing th...

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing th...

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the ...

Job Summary: The IT Engineer - ITSM Response Management person is responsible for leading and enhancing IT service management processes within the organization. This role focuses on strategic planning, implementation, and continuous improvement of ITSM practices to ensure efficient delivery of IT services that meet business requirements and customer expectations. Key Responsibilities: Incident Identification and Categorization: Quickly identify and classify incidents to determine their severity and impact. Prioritization and Response: Prioritize incidents based on business impact and urgency and initiate appropriate response actions. Coordination and Communication: Coordinate with relevant t...

Role: IT Helpdesk Manager Experience Required: 1012 Years (IT Support / IT Infrastructure / IT Helpdesk) Key Requirements: Minimum 5+ years of experience working with US clients and managing teams. Strong expertise in Azure, MS Office 365, Intune, AWS, IT Operations . Must have worked as an IT Manager (on papers) for at least 1 year . Graduate qualification is mandatory. Only Male candidates eligible. Job Details: CTC: Up to 25 LPA Work Mode: Complete Work from Home Working Days: 5 days (Saturday & Sunday fixed off) Contact: Varsha – 9251688428

Job Description Form Position :IT -Global Service Desk Location : Pune GENERAL DESCRIPTION Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised. Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLAs, provision of timely communications and maintenance of ownership until closure. Collaboration with various teams & stakeholders. Identify service improvement opportunities along with the leads. Further development and maintenance of existing knowledge database. Participates in assigned projects. Flexible working on weekend, which wo...

As a part of Stefanini, a global provider of offshore, onshore, and nearshore IT services, you will be responsible for supporting IT equipment in a large corporate environment. This includes providing desktop/laptop tech support for both Mac and PC systems running Windows 7/10 operating systems. Your role will involve supporting a variety of devices such as mobile devices, printers, scanners, wireless equipment, VPNs, etc. Additionally, you will be involved in IMAC support, which includes installing, moving, adding, and changing IT equipment. Your responsibilities will also include maintaining and repairing IT equipment, spare parts, and components, as well as researching and troubleshooting...

You will be responsible for Mainframe Development and support, focusing on CICS, COBOL, DB2, VSAM, and JCL. With a minimum of 7 years of experience, you must possess strong technical expertise in Mainframe COBOL, JCL, DB2, FILEAID, and CICS. Proficiency in TSO/ISPF and VSAM is required, along with familiarity with OPC and Endeavor. Your role will involve accurately delivering client requirements, attending client meetings to discuss tasks and provide updates, and demonstrating good communication skills. Additionally, you will be tasked with monitoring applications, resolving batch issues/abends, collaborating with the team, managing incidents and problems, scheduling jobs, and automating pro...

Genpact is a global professional services and solutions firm with over 125,000 employees in more than 30 countries. We are driven by curiosity, agility, and the desire to create lasting value for our clients, including Fortune Global 500 companies. Our purpose is the relentless pursuit of a world that works better for people, and we achieve this by serving and transforming leading enterprises with our deep business knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Lead Consultant, specializing in BMC TrueSight/Helix Operations Management. As a skilled specialist in BMC TrueSight/Helix, you will join ou...

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementat...

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementat...

Diverse Lynx is looking for ServiceNow Developer to join our dynamic team and embark on a rewarding career journey Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers Design quality features and thinks about how the applications and solutions will evolve in the future Solving complex problems in a highly dynamic and agile environment Havin...

About The Role Job Title-C&M CTO Advisory & Network Transformation Exec S&C Global Network Management Level :Manager / Sr. Manager (Level 7/6) Location :Bangalore / Gurgaon / Mumbai / Pune / Hyderabad / Kolkata / Chennai Must Have Skills :Telecom Networks Consulting around Process Management, Program & Product Management, Business Analysis Value Realization, AI & Automation, Network Operating Model ,Service Assurance, Service fulfillment, Network Inventory, Planning & Design , Deployment, Operations, Field Force in areas of wireline/wireless, 5G, OSS & Cloud Good to Have Skills ::TM forum & ITIL frameworks, ITSM tools (ServiceNow, BMC Remedy), Agile & Scrum practices Job Summary : As a Telec...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Incident Management, Infrastructure Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to trouble...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Change Management Good to have skills : Infrastructure Service ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:Change ManagerReports To:Service Delivery Manager / Head of ITSM/ SIAM Lead________________________________________Job Summary :The Change Manager is responsible for managing the Change Management process, ensuring that all IT changes are introduced in a controlled an...