606 Bmc Remedy Jobs - Page 7

Manage and optimize SolarWinds installations, including Network Performance Monitor (NPM), Server & Application Monitor (SAM), and other relevant modules. Implement and maintain integration between SolarWinds and ServiceNow to automate incident creation, update, and closure based on alerts generated by SolarWinds. Utilize the integrated SolarWinds-SNOW environment to streamline incident management processes, ensuring quick response to and resolution of IT issues. Customize SolarWinds and ServiceNow as needed to meet business requirements, including the development of custom scripts, alerts, reports, and workflows. Strong understanding of network and application monitoring principles and tech...

Configure and support SAP SD processes. Deliver OTC, pricing, billing, and logistics solutions. Integrate with MM and FI/CO modules.

Garde: 5A Job Summary: We are looking for a highly skilled Service Delivery Analyst with 5 years of relevant experience in IT service management and monitoring tools. The ideal candidate will be responsible for ensuring seamless IT service delivery, monitoring system performance, and collaborating with technical teams to maintain operational efficiency. Key Responsibilities: Utilize ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management to track incidents and service requests. Oversee end-to-end service delivery, ensuring adherence to SLAs and KPIs. Analyze logs and alerts from monitoring tools to detect potential system failures. Troubleshoot and escalate service-related inci...

Experience in Service Management BMC Remedy, Remedy On Demand Exposure to Service Management Modules like Incident, Change & Problem Management Experience in SM integration with other components. provide expertise, guidance and support as required by OSS Design Teams Arrange workshops with all OSS parties Need good understanding of integration protocols. Advanced knowledge of Service Management architectures and systems. Good stakeholder management skills. Business journey / transaction monitoring and Problem root cause analysis Should be well versed with ITIL processes to support Dynatrace service operations and independently communicate with business stakeholders. He/She has to provide on ...

We are looking for a skilled ServiceNow HRSD Architect with 10-15 years of experience to join our team in Pune, Mumbai, Bangalore, Hyderabad, Gurgaon, Noida, and Chennai. The ideal candidate will have expertise in ITSM ServiceNow, HRSD module, and development and implementation of solutions in client environments. Roles and Responsibility Design and implement solutions in client environments across different modules of ServiceNow-ITSM, HRSD, ITOM. Develop configurations, integrations, portal & catalog development using ServiceNow tools. Collaborate with cross-functional teams to ensure seamless integration of HRSD with other modules. Provide technical leadership and guidance on best practice...

NOTE: Only relevant profiles of immediate joiners or those who can join within 15 days will be considered. Others are requested not to apply, as irrelevant profiles will not be shortlisted. Key Responsibilities Details:- Incident & Request Handling:- Provide first-level support by logging, categorizing, and resolving incidents and service requests within SLAs. Ensure timely and accurate updates to tickets. Escalate complex or high-priority issues to L2/L3 teams as needed. Customer Service:- Communicate effectively with business users to understand issues and provide status updates. Deliver courteous and professional support over phone, email, or chat. Follow up to ensure issues are resolved ...

Job Overview : We are seeking a skilled and customer-focused Application Support Engineer with 3–6 years of experience to join our team. The ideal candidate will have a strong background in supporting business-critical applications on Windows Server environments, excellent SQL troubleshooting skills, and exposure to Microsoft Azure platforms. Key Responsibilities : Provide L2/L3 application support for enterprise applications in production and test environments. Troubleshoot issues related to Windows Server, application services, databases, and integrations. Write and optimize SQL queries to analyze and resolve data-related issues. Monitor system performance, application logs, and alerts usi...

Design, implement, and optimize IT Service Management processes based on ITIL best practices. Lead ITSM tool configuration, customization, and integration to enhance service delivery. Conduct regular assessments of ITSM processes to identify areas for improvement and implement changes accordingly. Collaborate with IT teams to ensure that service level agreements (SLAs) are met and continuously monitored. Provide training and support to staff on ITSM tools and processes to foster a culture of continuous improvement. Analyze service performance data and prepare reports for management to aid decision-making. Manage incident, problem, change, and release management initiatives to minimize disrup...

Looking for experience in IT Service Desk- International Voice Process Location- Pune WFO| 5 Days working Both way cabs Rotational night shifts 1+ year exp- CTC 5 LPA 2+ years exp- CTC 7 LPA If interested- Contact 7339726676/ 96364 87945 Perks and benefits Night shift allowances Performance incentives

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 3D Modeling Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : BE or BTech Summary: As an Engineering Services Practitioner, you will be responsible for providing end-to-end engineering...

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 3D Modeling Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : BE or BTech Summary: As an Engineering Services Practitioner, you will be responsible for providing end-to-end engineering...

Change Management 3 - 6 Yrs. Mumbai 30 Days Changeman,Portfolio & Project mgmt (PPM),ITIL,IT Service Management. Change Manager / Coordiantor Responsibilities: Preparing agenda for the CAB meetings in accordance with the business/operational impact of the change requests. Prioritizing the IT infrastructure changes. Overviews ITIL change management procedure. Chairing weekly CAB meetings. Classifying the changes as standard ones based on low impact and repeat occurrences. Assess the change plan, evaluate it, and conduct a risk and impact assessment; then, during the review and CAB meetings, ensure that you communicate the status and results of the change in a clear, compelling, and credible m...

Role and Accountabilities:This will suit an experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITSM and ITOM. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization.Candidates will be experienced in leading ServiceNow engagements end to end, In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties: Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives. Work closely with a team of architects, SMEs, process consultants in...

CMDB Administrator:Responsible for managing and maintaining the CMDB.Ensures data quality and integrity within the CMDB.Manages CI (Configuration Item) classes and updates CI records.Creates and maintains CI queries, CMDB groups, and Dynamic CI groups using CMDB Query Builder.Ensures the CMDB is updated upon successful change implementation.Collects and retains risk assessment and impact analysis information CI Analyst or Class Owner:Responsible for updating and managing CI classes.Assures automated data sources are populating discoverable attributes.Helps resolve Discovery errors in computing, networks, applications, databases, and cloud resources.May also be considered a Service or Product...

Remedy developer U3/U4 Location : Pune Kolkata Bengaluru Min Experience 2 years BMC Remedy Solutioning, Installation, Configuration and Upgrades Strong skill in CMDB Expertise in Service Catalog design , consolidation Expertise in designing custom applications on BMC Remedy platform according to Business needs Expertise in design and build of 3rd party integration Expertise in Remedy OnDemand and Helix platform

Role Application Support Engineer - Level 2 Support Exp 2 to 4 yrs Location Mumbai (Thane) Shift- Rotational - 9 am to 6 pm OR 12pm to 9 pm . (No transportation provided) Working Days - 6 days (Monday to Saturday) Primary Skill Set - We need L2 level support folks (techno functional candidates) who have supported General Insurance Projects Key Responsibilities: Provide Level 2 support for business-critical applications in the general insurance domain. Investigate and resolve incidents, service requests, and data-related issues escalated from L1. Monitor application health and performance, respond to alerts, and perform basic troubleshooting. Collaborate with L3, development, QA, and other te...

Position Title: L2 Ops Engineer - Compute REPORTING TO Infrastructure Service Operations, Food, Feed and Agro Testing Europe GEOGRAPHICAL REPORTING LOCATION: Poland WORKING LOCATION: India NUMBER OF EMPLOYEES UNDER RESPONSIBILITY : 0 OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Agro Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You ...

Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added ad...

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research a...

Educational Requirements Bachelor of Engineering Service Line Quality Responsibilities Experience in SAP Solution Manager 7.2 Tools Study for Azure DevSecOps CI/CD process Source Code Version control(GIT), Code Quality, Unit Testing, Static Security Testing, CI / CD tools, Regression and Integration Testing tools, Monitoring and ITSM tools Worked on SAP DevOps Solution Blueprint design with the recommendation of all required tools to fulfill CI/CD process for SAP on-premise, SAP SaaS and S4HANA landscape SAP CI/CD Pipeline Continuous Integration (SAP ABAP Development environment, ABAP Unit Testing, Code Quality & Version Control, Security Scan) and Continuous Delivery (Deployment, Automated ...

Educational Requirements Bachelor of Engineering Service Line Global Delivery Responsibilities Key Responsibilities:Architect and implement automation workflows within ITSM platforms including ServiceNow (SNOW) and BMC Helix.Leverage modules such as ITOM, Performance Insights (PI), and NowAssist to drive service efficiency and reliability.Integrate and automate service management processes across incident, change, problem, and asset management.Collaborate with stakeholders to identify automation opportunities and define technical requirements.Develop and maintain automation scripts and orchestration logic to support self-service and self-healing capabilities.Ensure compliance with ITIL stand...

Project Role : Application Support Engineer Project Role Description : Act as software detectives

Role Purpose Opsramp JD Experience in the area of Enterprise monitoring, Event Management, Infrastructure Discovery, Automation, Configuration Management and Integration with ITOM solutions Hands-on experience in OpsRamp design, implementation and integration with 3rd party solutions Collects, generates, or helps refine high level requirements / use cases and creates implementation strategy, acceptance criteria (with input from the customer) Work with different engineering teams across the organization in order to determine scope for monitoring & event management solution designs and provide implementation roadmap Experience in monitoring database systems, Understand and manage systems upgra...

QualificationsExperience: Minimum of 5 years of experience spanning across traditional AI, Generative AI, IT operations and AIOps Generative AI ExpertiseProven experience in developing and implementing Generative AI solutions using frameworks like TensorFlow, PyTorch, or similar especially in IT Operations and services Deep understanding of Generative AI models, including Large Language Models (LLMs), transformers, and other relevant architectures Experience in fine-tuning pre-trained models for specific use cases Experience with prompt engineering and techniques for controlling Generative AI outputs AIOps ExpertiseStrong understanding of AIOps principles, methodologies, and tools Experience...

Below is the JD: BMC Developer and Administrator Hands on implementation experience on the following BMC productsBMC Helix ITSM, Atrium CMDB , ITSM, ARS 7 x, SRM and ITSM suite Web Services Expertise in implementing BMC Remedy Change Management, Incident Management, Problem Management and other ITIL processesExpertise in deploying / Migrating BMC Helix ITSM / Asset Management and proficiency in IMAC ProcessKnowledge of BMC Remedy Service Level Agreements ITIL V4 Foundation a mustGood knowledge of Remedy adapters & experience in integration of Remedy with other applications like HP OV, Tivoli, Netcool, SAP, Billing apps, CRM, provisioning s/w etc using Web services and/or AIEExperience in des...