Home
Jobs
Companies
Resume

Hiring For Service Desk Analyst and Incident Analyst

1 - 6 years

3 - 5 Lacs

Goregaon, Mumbai (All Areas)

Posted:1 week ago| Platform: Naukri logo

Apply

Skills Required

major incident management It Service Desk Service Desk Management IT Helpdesk SLA Active Directory P1 incident Service Now Ticketing Bmc Remedy Ticketing Tools Technical Helpdesk Service Desk incident

Work Mode

Work from Office

Job Type

Full Time

Job Description

Service Desk Analyst Roles Description Act as SPOC for all IT related issues, liaising with all resolver groups to ensure seamless operations & maintaining customer satisfaction. Responsibilities 1. Monitoring the Service Desk mailbox and accordingly working on tickets viz Acknowledgment/Prioritization/Categorization/Assignment/Closure. 2. Issue escalation to local & onshore team via e-mail/telephone. 3. Reports Generation for Daily/Weekly/Monthly reports. 4. Maintaining stock availability on respective floors. 5. ID management (Aus Operations) ID request acknowledgment / ID template submission /Follow-up with respective onshore team for closure.Role & responsibilities The IT Incident Analyst is responsible for managing and resolving IT incidents promptly to minimize the impact on business operations. This role involves monitoring, analyzing, and coordinating incident resolution activities, ensuring adherence to Service Level Agreements (SLAs) and best practices. The ideal candidate will have strong technical knowledge, excellent problem-solving skills, and effective communication abilities to collaborate with technical teams, vendors, and stakeholders. Roles and Responsibilities Incident Management Monitor and triage incoming incidents through ITSM tools (e.g., ServiceNow, BMC). Categorize, prioritize, and assign incidents to appropriate resolution teams. Ensure incidents are resolved within defined SLAs. Coordinate with multiple teams to resolve high-priority incidents (P1/P2/P3 & P4). Document incident details, root cause analysis, and resolution in the knowledge base. Rotational shift If Interested then share your resume to somiya.j@finalsearch.io along with the below details. Total Exp: Rel Exp: Current CTC: Exp CTC: Notice period: Current Company:

More Jobs at FSP Solutions

Hiring For Service Desk Analyst and Incident Analyst

Goregaon, Mumbai (All Areas)

1.0 - 6.0 yrs
|

INR 3 - 5 Lacs

Hiring For IT Team Lead

Pune, Mumbai (All Areas)

3.0 - 8.0 yrs
|

INR 4 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Major Incident Management Interview Now
FSP Solutions

2 Jobs

RecommendedJobs for You

FSP Solutions logo

Hiring For Service Desk Analyst and Incident Analyst

FSP Solutions

Goregaon, Mumbai (All Areas)

NCR Corporation logo

Incident Manager

NCR Corporation

Mumbai

NCR Corporation logo

Major Incident Manager

NCR Corporation

Mumbai

GMR Group logo

Associate Manager IT APOC

GMR Group

Hyderabad

Talchemy Solutions logo

Major Incedent Manager

Talchemy Solutions

Hyderabad, Bengaluru

Microland logo

Associate Lead - Incident Management (SM2)

Microland

Bengaluru

Northern Trust logo

Change Manager

Northern Trust

Pune

Sify logo

Incident Manager

Sify

Noida

Microland logo

Senior Analyst - Incident Management

Microland

Bengaluru

Microland logo

Lead - Incident Management (SM2)

Microland

Bengaluru