4.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As an IPC Lead in Service Management, your role involves defining, implementing, and improving the organization's Incident, Problem, and Change Management (IPC) strategy to ensure alignment with business goals and ITIL best practices. You will drive efficient, effective, and customer-focused IT service delivery. Your responsibilities include: - **Strategic Leadership & Governance**: - Develop and execute IPC strategy in alignment with business objectives. - Design and optimize IPC, Service Level Management, and Knowledge Management processes. - Establish IPC policies, governance models, and frameworks for consistency and compliance. - **Service Delivery & Quality Assurance**: - Ensure IPC se...

Posted 1 day ago

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Hiring For Service Desk Analyst and Incident Analyst FSP Solutions

1.0 - 6.0 years

3 - 5 Lacs

Goregaon, Mumbai (All Areas)

Work from Office

Service Desk Analyst Roles Description Act as SPOC for all IT related issues, liaising with all resolver groups to ensure seamless operations & maintaining customer satisfaction. Responsibilities 1. Monitoring the Service Desk mailbox and accordingly working on tickets viz Acknowledgment/Prioritization/Categorization/Assignment/Closure. 2. Issue escalation to local & onshore team via e-mail/telephone. 3. Reports Generation for Daily/Weekly/Monthly reports. 4. Maintaining stock availability on respective floors. 5. ID management (Aus Operations) ID request acknowledgment / ID template submission /Follow-up with respective onshore team for closure.Role & responsibilities The IT Incident Analys...

Posted 5 months ago

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