International voice Support

Experience: Freshers

Job Title: Client Services Support Specialist - Trainee

Key Skill Requirements:

• Excellent verbal and written communication skills*
• Strong comprehension and understanding skills
• Capable of multitasking while demonstrating empathy and a solution-oriented approach
• Proficient in typing and comfortable with keyboard navigation

*Communication Requirement: CEFR Grade B2 level (Mandatory)

Education Criteria: PUC / 10+3 Diploma / Any Graduate

Job Description:

In this role you will often be the first point of contact for our Contact Center and will play a critical role in the success of

our customers. Daily, you drive customer loyalty to our company by educating users on the features and benefits of our

products and resolving their issues in a timely and effective manner. This is one of the most important brand ambassador

roles in Availity. By delighting customers with an exceptional support experience, you not only help retain their business

with Availity, but also potentially bring in new customers through their positive referrals.

All associates in this role go through an extensive training program that provides the foundational knowledge necessary to

resolve customer issues.

Your key responsibilities would be:

• Professionally manage inbound and outbound international customer calls.
• Ensure compliance with company policies and procedures during all customer interactions.
• Execute assigned tasks in line with the latest work instructions and process updates.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Achieve daily productivity and quality targets consistently.
• Accurately document all customer interactions in the designated platform.
• Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc.
• Ensure compliance with data integrity guidelines and the companys information security policies

Shift Timings: US Shifts (Night Shift)

Work Mode: 100% Work from Office

Work Days: Monday through Friday (Saturday and Sunday are weekly offs)

Work Location: Manyata Tech Park, Nagavara, Bangalore

Compensation Package: Rs. 21,000 Fixed Take Home + Rs.10,000 Confirmation bonus* + Rs. 50,000 Trainee bonus* +

Performance based incentive*

*Based on our policy

Other perks:

• Free transportation facility / travel reimbursement (where transportation facility cannot be provided)
• Subsidized food facility
• Wellbeing packages including company sponsored insurance coverages, outpatient care, preventive health checks

and Employee Assistance Programs (EAP).

• Statutory benefits – PF, ESI and Gratuity
• 24 days of paid time off + 12 paid holidays per year.

Job Profile - Client / Product Support

Assessment Process & Offer:

• Voice & Communication Skill Assessment
• Typing Test
• Operations Round (including Voice & Accent round)
• HR Fitment Round
• Offer discussion