Voice & Accent Trainer

Job Description Designation: Voice and accent trainer Eligibility Experience: 2-5 years as V&A trainer Responsibilities • Deliver sessions for new hires to enhance their communication skills • Liaise with managers to determine training needs and schedule training sessions • Prepare educational material such as Training content, training handouts, videos etc. • Conduct TNA to identify areas of improvement • Monitor employee performance and measure ROI • Conduct seminars, workshops, individual training sessions, class room training, online training and E learning. • Maintain attendance and other records Requirements • Excellent communication skills • Well versed in VNA training methodologies • Proven experience as corporate trainer • Ability to handle and schedule batches of 40-50 trainees • Ability to handle conversion of 90% and above • Ability to reduce the attrition in training • Prior experience from BPO or International voice and communication training. • Exposure to sales training. • Good knowledge of USA culture and UK culture • Good knowledge of latest training methodologies and techniques • Excellent communication, presentation and public speaking skills • Organizational and time management abilities • Critical thinking and decision making • Psychometric testing tools and usage of free online tools • Conduct Personality development courses Certifications: (Will be and added advantage) • Certification in TTT (train the trainer), Feedback mechanism, adult learning, Adult psychology • Ability to use ADDIE model and good understanding of ADDIE model • Understanding of continuous learning implementation • IELTS grade 8 and above • British council certified or equivalent