144 Bmc Remedy Jobs - Page 6

About The Role : Key Responsibilities: - Design, develop, and implement ITSM solutions using platforms such as ServiceNow, BMC Remedy, or similar. - Design, develop, and implement ITAM solutions using platforms such as ServiceNow, Flexera, or similar. - Customize and configure ITSM & ITAM tools to meet business requirements. - Develop workflows, scripts, and automation to enhance IT service delivery. - Collaborate with IT and business teams to gather requirements and translate them into technical solutions. - Have understanding of system integrations and data migrations. - Perform data analysis and reporting on IT asset inventory. - Ensure compliance with software licensing and asset management policies. - Troubleshoot and resolve issues related to ITSM /ITAM tools. - Provide Demos to customers & presales - Stay updated with the latest ITSM and ITAM trends and technologies. Qualifications: - Bachelor''s degree in Computer Science, Information Technology, or a related field. - Proven experience as an ITSM Developer or similar role. - Proficiency in ITSM and ITAM platforms such as ManageEngine, Flexera, BMC Remedy, etc. - Strong scripting and programming skills (JavaScript, Python, etc.). - Knowledge of ITIL framework and best practices. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Excellent Written and Verbal communication skills to interact with business users, gather requirements and document workflow / integrations. Should have experience Solutioning ITSM deployment Should have experience interacting with Stakeholders for requirements gathering and solutioning the architecture. Strong understanding of BMC Helix SaaS multi-tenancy platform. BMC Helix ITSM customization, administration, and support in the latest version of Helix. Customization of various application in Helix PWA. In depth Knowledge of various workflows in Helix. Issue debugging and fixing of BMC Helix ITSM. BMC Remedy ARS custom application development. Configuration of SLM. Should have experience configuring IM, PM, CM, SRM, Service Catalogue, KM, RM, CMDB modules. Should have experience configuring hardware asset management (HAM) and software asset management (SAM) modules. Knowledge of Integrating with Third-party ITSM tools like ServiceNow, ManageEngine etc. Experience with migrating data from legacy system (Remedy, ManageEngine etc) In depth knowledge on BMC Helix Discovery module. Experience in service mapping and service health dashboard creation using BMC Helix Discovery module. Catalogue item development in DWP 21.3 & above Create and update complex catalogue item in DWPA. Development of catalogue in BMC Helix Business Workflows. Knowledge on UI/UX principles for designing catalogue items and service requests in DWP portal. Integrate catalogue items using REST pallet and other available connectors. Experience in scripting and customization using JavaScript and JSON. Experience in BMC Helix CMDB, Data Model, and various jobs. Experience on integrating CBMD with various data providers like BMC Helix Discovery. Integration using REST API and Webservice. Should have experience in automating workflows, business rules and processes with BMC helix Experience in integration using Atrium Integrator/spoon jobs. Proven track of AD/Ticketing/CMDB integrations. Knowledge in creating solution design. Experience in uploading and managing foundation data. Prepare complex reports based on Helix Dashboards/Smart reporting. Should have experience in creating test cases and validating end-to-end workflows. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Description of Tools Engineer Do Deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment Provide infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure. Able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas. Able to diagnoses and resolves complex hardware, software and connectivity problems. Enhanced knowledge of production monitoring and additional capability, may support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility ? ? ? ? Mandatory Skills: BMC Control M. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to support delivery through development and deployment of tools. ? Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget ? Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment ? ? Mandatory Skills: BMC Truesight Orchestrator. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to support delivery through development and deployment of tools. ? Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget ? Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment ? ? Mandatory Skills: BMC Control M. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

As a Fault Management/Configuration Management Engineer - Radio, you will be involved in the daily Shift operations to handle network outages, be responsible for end-to-end troubleshooting until resolution, collaborating with multiple stakeholders across domains/teams, to maintain high network uptime & availability. You Have: Bachelors degree in engineering with good communication skills (both verbal and written) Minimum 3-to-5 years of Fault Management experience in handling RAN (Radio Access Network) telecom networks, preferably both Remote Technical Support & field experience. At least 2 years of multivendor experience (like Nokia + Ericsson / Nokia + Samsung / Ericsson + Samsung) Knowledge in Configuration Management, Network Integration, SW Upgrade activities is added advantage. It would be nice if you also had: Aptitude to learn & develop new skills in complex technologies and drive innovation. Certifications like CCNA / ITIL Trouble ticket handling (via ITSM/Netcool/BMC Remedy tool) Extend Level 2 FM/CM support in RAN (Radio Access Network) domain (multi-technology, multi-vendor) Understand complex network design/solutions comprising multi-vendor equipment (like Nokia/Ericsson/ Samsung/Huawei) Engage yourself in remote Troubleshooting, Fault localization and Remote Resolution. Plan, prepare & implement Configuration/Optimization related network changes as required. Contribute towards achieving & maintaining key performance metrics (KPI / SLA / OLA) Perform planned preventive/proactive maintenance and/or fault-fixing changes as required, adhering to the set process/guidelines. Rehoming / Recommissioning / Hardware / software parameter changes / upgrades. Contribute towards building Knowledge base & Problem Management.

1. He should aware of Netcool 8.1 Architecture, IBM Tivoli NetCool 2. He should have hands on experience in below Netcool Modules - Omnibus - TBSM - Impact - Webgui - ITM - ITNM - ITCAM - TCR Report - Per Script - Shell Script 3. Experience of third party integrations of Netcool with other OSS and BSS components such as BMC Remedy/ServiceNow/Siebel, XMatters, Inventory Systems (Cramer/Granite etc.) . Also should have good experience of using Netcool components such as Netcool Impact for third party Database Integrations, Creation of Operator Views, Integration with WebServices (SOAP/REST) , SNMP integrations etc. 4. Experience of Integration of EMS/OSS applications into Netcool using Netcool probes and Gateways. Should have a wide range of Netcool Probes experience such as Radio Network Operators ( E//, Nokia etc. ) along with the Fixed Line and IP Network equipment Operators (SNMP/Cisco/Huawei etc.), Specific component gateways such as remedy gateway, Socket gateways etc.. The basic experience of using generic probes such as SNMP MTTRAPD Probe, Syslog Probe, Ping probe, Email probe etc. is assumed. 5. He should have good communication skills to perform/support Unit testing, E2E integration testing of developed functionalities Support the deployment process, including sanity testing Defect resolution 6. Understands complex and advanced Network Management/Monitoring concepts and Must be proactive and preventive in problem solving 7. Ability to work independently on multiple tasks along with Strong analytical and troubleshooting skills

Roles and Responsibilities : Provide technical support to end users through phone, email, or chat channels for IT-related issues. Troubleshoot and resolve complex technical problems using various tools such as BMC Remedy, ServiceNow, and other relevant software. Job Requirements : 3-8 years of experience in an international voice process environment providing IT support or service desk services. Strong knowledge of ticketing tools like BMC Remedy or ServiceNow; ability to learn new systems quickly. Excellent troubleshooting skills with the ability to analyze complex technical problems and provide effective resolutions. Experience working in an international environment with diverse cultural backgrounds.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Your expertise in ServiceNow IT Service Management will be instrumental in maintaining the efficiency and effectiveness of the systems. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the smooth functioning of critical business systems. Identify and solve issues within multiple components of the systems. Collaborate with the team to perform effectively. Manage team decisions and provide guidance. Engage with multiple teams and contribute to key decisions. Provide solutions to problems for their immediate team and across multiple teams. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management, ServiceNow IT Operations Management. Strong understanding of IT service management principles. Experience in troubleshooting and resolving technical issues. Knowledge of incident management and problem management processes. Familiarity with ITIL framework and best practices. Excellent analytical and problem-solving skills. Ability to work collaboratively in a team environment. Effective communication and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. This position is based in Gurugram. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ServiceNow IT Operations Management system. Your dedication to quality and exceptional communication skills will be crucial in keeping our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting system or application issues, and collaborating with cross-functional teams to ensure seamless operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with cross-functional teams to ensure seamless operations. Troubleshoot system or application issues. Provide ongoing support to clients. Design and implement effective resolutions for client issues. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management. Strong understanding of IT operations management principles and best practices. Experience in incident management, problem management, and change management processes. Knowledge of ITIL framework and its application in IT operations management. Experience in configuring and customizing ServiceNow IT Operations Management modules. Good To Have Skills:Experience with IT service management tools such as ServiceNow IT Service Management or BMC Remedy. Experience in IT operations management in a large-scale enterprise environment. Knowledge of IT infrastructure components and their interdependencies. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management, SAP BW Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Your expertise in ServiceNow IT Service Management will be instrumental in maintaining the efficiency and effectiveness of the systems. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the smooth functioning of critical business systems. Identify and solve issues within multiple components of the systems. Collaborate with cross-functional teams to resolve technical issues. Contribute to the continuous improvement of the applications and systems. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management, ServiceNow IT Operations Management. Strong understanding of IT service management principles and best practices. Experience in troubleshooting and resolving technical issues in ServiceNow applications. Knowledge of incident management, problem management, and change management processes. Familiarity with ITIL framework and its implementation in ServiceNow. Experience in configuring and customizing ServiceNow modules. Ability to analyze and interpret complex technical requirements. Excellent problem-solving and communication skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management. This position is based in Mumbai. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Asset Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide technical support and troubleshooting for application issues. Collaborate with cross-functional teams to resolve complex technical problems. Monitor and maintain application performance, ensuring high availability and reliability. Identify and implement process improvements to enhance application support. Document and maintain technical procedures and user guides. Assist in the deployment and configuration of applications. Stay updated with the latest technologies and industry trends to provide innovative solutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Asset Management. Strong understanding of software development lifecycle. Experience with incident management and problem resolution. Good To Have Skills:Experience with ITIL framework. Familiarity with SQL and database concepts. Knowledge of scripting languages like Python or PowerShell. Additional Information: The candidate should have a minimum of 0-2 years of experience in Asset Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Across Levels- Comms Media- Networks Join our team in Strategy consulting to find endless opportunities and solve our clients toughest" challenges, as you collaborate with exceptional people, the latest technology, and leading companies across industries. Practice: Comms Media , Industry Consulting, SC Global Network (GN) Areas of Work: Fiber Network Strategy Architecture, Fiber Network Rollout and Design Level: Analyst or Consultant Location: Delhi Gurgaon, Mumbai, Bengaluru , Pune, Hyderabad, Kolkata, Chennai Years of Exp: 1- 7 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solverDo you enjoy working on transformation strategies for global clientsDoes working in an inclusive and collaborative environment spark your interest Then, is the right place for you to explore limitless possibilities. Comms Media (CM) is one of the Industry Practices within Accentures SC Global Network (GN Team) in Strategy Consulting (SC ). It focuses in serving clients across specific Industries- Communications, Media Entertainment. Communications - Focuses primarily on industries related with telecommunications and information communication technology (ICT). This dynamic team serves most of the worlds leading wireline, wireless, cable and satellite communications and service providers. Media Entertainment - Focuses on industries like broadcast, entertainment, print and publishing. Globally, works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability. From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices, with the following requirements: Deep expertise in one or more Telecom Domains Lead delivery of small to medium-size teams to deliver management consulting projects for global clients. Lead innovation transformation programs and process enablement for our clients Take responsibility within Comms Media industry group or across the Products group, help build the practice, track metrics, and so on. Develop assets and methodologies , point-of-view, research, or white papers for use by the team and larger community. Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas. Lead proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables. Understand customer needs and translate them to business requirements, business process flows and functional requirements Experience to engage with stakeholders independently Execute a transformational change plan aligned with clients business strategy and context for change. Engage stakeholders in the change journey and build commitment for change. Bring your best skills forward to excel in the role ! Technical Experience Must-Have Experience in Telecom networks process design for Fiber network planning and design , Fiber network operations and Fiber deployments for B2B B2C business Good knowledge and experience of digital, analytical, FTTx use cases in the Fiber network planning, operations, deployments areas. Experience in Fiber network due diligence, network migration, CAPEX optimization, network analytics and reporting Solutioning experience in Fiber design rollout Sound understanding of technical requirements for broadband network, high level FTTx architecture. Working knowledge of Fiber network infrastructure (passive and active broadband network parts, relevant technology, and network elements) Experience in vendor onboarding, monitoring reporting , capacity planning and management Good experience in establishing command centre, OSS integration with IT applications. Delivery experience of Telecom networks process in Network Operations of FTTx . Example: Service Delivery, Service Assurance, Field Force Management, Asset management, Network Inventory, Customer Complaint Handling, NOC / SOC etc. Good To Have U nderstanding of broadband network generations, network architecture and ITU/3GPP/ETSI specifications Familiar with GSMA , Dark Fiber deployments Understanding of telecom broadband network ecosystem Understand clients /Fiber Rollout needs and goals and provide recommendations on best practices to ensure high-quality service delivery to clients. Recommend clients technical teams on Fiber network services, standards, and industry best practices and methodologies. U nderstanding of ITSM tools ecosystem like:Service Now, BMC Remedy, JIRA, Nokia, HP etc. W orking knowledge of Automation across RPA / Artificial Intelligence / Machine Learning etc. will be a plus. Understanding of defining value driver trees translating into value components and key KPIs linked to Business objectives . Core Skills required at least in one or more roles Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Master s Value Architect and Tracking - Define value driver trees translating into value components and key KPIs linked to Business objectives Qualifications Role Expectations : Project Delivery Work in teams to deliver projects for global clients, and be responsible, with minimal supervision, for: Independently liaise with customers and convincingly present solutions - especially in an unstructured and ever-changing client environment. Be able to independently question the customer, when required Gather business requirements from client stakeholders via interactions like interviews and workshops Understand customer needs and translate them to business requirements (business requirement definition), business process flows and functional requirements thereby acting as an interface between business and technology teams Ability to understand the as-is process; understand issues with the processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders Engage all the stakeholders as a virtual team (Customer, Development and Accounts team, Product manager, operations) for sales origination, solutioning and delivery Propose solutions to the client based on gap analysis for the existing platforms against industry benchmarks Business Development: Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for different areas Support proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables Develop assets and best practices, point-of-view, research, or white papers for use by the team and larger community Your experience counts! MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience Candidate should have 1-6 years experience of working with consulting / services provider firms consulting / services provider firms in the Fiber Network Strategy Architecture, Fiber Network Rollout and Design Certifications related to BPMN, eTOM , ITIL, SID, TAM is mandatory Direct onsite experience (i.e., experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing roles Have done a project delivery of related to Fiber Rollout Plan and deliver well-structured oral and written communications. Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges Strong analytical, problem-solving skills and good communication skills Exposure to global clients is preferred. Should have Cross-cultural competence with an ability to thrive in a dynamic environment .

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ControlM Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop solutions and ensure applications meet business needs. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead and mentor junior professionals Conduct regular team meetings to discuss progress and challenges Stay updated on industry trends and best practices Professional & Technical Skills: Must To Have Skills: Proficiency in ControlM Administration Strong understanding of job scheduling and automation processes Experience in troubleshooting and resolving application issues Knowledge of ITIL framework and best practices Good To Have Skills: Experience with batch scheduling tools Additional Information: The candidate should have a minimum of 5 years of experience in ControlM Administration This position is based at our Pune office A 15 years full-time education is required Qualification 15 years full time education

Employment Type Permanent Closing Date 15 May 2025 11:59pm Job Title Senior IT domain specialist Job Summary The Senior IT Domain Specialist plays a key role in ensuring the cloud platforms, systems and solutions deliver a superior connected experience for our consumer and business customers. You do this by drawing on your deep expertise in multiple public cloud offerings and technologies combined with your broad experience in designing, implementing, managing and improving complex technology solutions. Job Description About Us: At Telstra, our purpose is to build a connected future so everyone can thrive. Its a future that wont happen on its own, it has to be delivered and only Telstra can bring together all the parts to create it. Telstra is on a mission to redesign the way we all connect - with leading-edge technologies and solutions that are changing the world. And this is where YOU come in, by playing your part to building in help our customers connect: faster, better and smarter. Why Telstra Telstra is a well-known Australian company that has been around for over 100 years. We are the leading telecommunications and technology company in Australia and have been operating internationally for over 70 years. We have a strong presence in over 20 countries. In India, we have offices in Bangalore, Mumbai, and Delhi, as well as an Innovation and Capability Centre in Bangalore. We are focused on using innovation, automation, and technology to solve major technological challenges in areas such as IoT, 5G, AI, and machine learning. Joining Telstra gives you the chance to make a difference in the lives of millions of people and have a rewarding career with flexibility. Responsibilities: As a Senior Software Engineer-Insights, you apply broad knowledge and technical know-how in the Software Engineering domain to deliver the following responsibilities: Design, build, and run multiple complex insight engineering solutions related to E2E software metrics cutting across Code Quality, Code Merge, Code Build, Testing, Agile Delivery, Code Deployment, and Operations. Design, build and run multiple API & Batch integrations with key tech-stack applications, viz-a-viz, SonarQube, GitLab, Azure DevOps, JIRA, Zephyr, BMC Remedy, New Relic etc. Design, build and run multiple data analytics and visualisation solutions using Microsoft Fabric Platform capabilities. Design, build and run multiple business solutions using Microsoft Power Platform - Power Apps, Power Automate etc. Consistently write production-ready code that can be used as examples of best practice by other engineers by being easily testable and understood, and accounts for edge cases and errors. Provide subject matter expertise with testing-related system of work Jira templates design, helping the Telstra Ways of Working group drive standardisation across the organisation. Use in-depth understanding of Telstra landscape, ecosystem, to rapidly synthesize the requirement, and deliver the effective solutions. Aid engineering teams managing COTS/SaaS (e.g., Salesforce, Azure DevOps) applications to integrate with key tech-stack applications to capture respective software metrics. Empower and support stakeholders across the organisation to adopt Software metrics by providing subject matter expertise to influence the adoption. Develop innovative software that maintains data/network security management, leveraging set processes to reduce the time to production. Translate customer needs into leading-edge software application products, services or systems that meet Telstra s time, cost, and quality standards. Seek diverse viewpoints from colleagues in your team and apply analytical thinking to resolve complex problems that don t have an immediate or tried-and-tested solution. Contribute to continuous improvement initiatives of our systems and processes, apply best practice corporate testing standards and our quality assurance approach to drive improved outcomes (e.g., productivity, customer experience and/or profitability) Apply a continuous learning and development mindset to your work, using tried and tested methodologies but also finding opportunities to experiment to incrementally improve or resolve challenges. Take ownership of your own actions and seek guidance from more experienced engineers to support your development and contribute to the delivery of team/mission outcomes. Essential Skills: Proven Technical Expertise in Microsoft Fabric, Microsoft Power Platform, Dataflows, Dataverse, Power Automate, Power BI, Power Apps React Database Technologies - MySQL, Oracle, Cloud Prior experience of data Integrations with SonarQube, GitLab, Bitbucket, JIRA, Zephyr, Azure DevOps, Power BI, New Relic Certified in Microsoft Fabric/Power platforms Implementation experience in DORA - Software Delivery Performance Metrics, Flow Framework - Value Stream Metrics, CICD Metrics, Quality Metrics Very strong in Software Engineering Dev ops Practices, Dev ops Toolchains, Applying relevant agile practices Ability to drive Continuous Improvement with multiple teams based on metrics Strong Experience in defining best practices and improvement strategies based on metrics Knowledge on industry standards, best practices on how to effectively use Insights to empower an organization. Strong communication/presentation skills, Growth/Learning mindset, Problem Solving, Team player Desirable Skills: Design and implement AI and ML models and algorithms Gather, preprocess, and manage data required for AI and ML algorithms What can we offer you At Telstra, you can thrive, your way. We foster new ideas, we embrace different ways of working and thinking, and we believe an inclusive and diverse team will lead us to innovate for the future. We re committed to building a diverse and inclusive workforce.

Work Location - Permanent REMOTE Shift basis - 5 days a week, but the Weekend will be rotational as per the Shift Roster. 1st Shift - 5.30 pm to 2.30 am IST. 2nd Shift - 9.30 pm to 6.30 am IST Department - Production Support. No. of Positions - 2 Domain -Banking - Investment Banking. Client - From Canada. The Job Description is as follows Must have adequate knowledge of all the ITIL processes Strong technical knowledge of supporting Linux and Windows-based server environments. Must be willing to work in shifts and weekends, as this is 12x7 support. Must have experience working in an onsite-offshore model and shift handover process, etc. Must have prior production support experience and work in shifts. Must have experience in using BMC Remedy/ServiceNow. Must have experience in leading a Prod deployment call with various stakeholders and providing timely updates. Must have good job monitoring (Autosys) Should be able to work independently with minimal supervision Good knowledge of writing SQL queries Good knowledge of Linux commands. Resumes can be shared with devika.raju@kumaran.com or WhatsApp - 8122770798

Job Summary: We are seeking a highly skilled AIOps Consultant with expertise in IT Service Management (ITSM) and IT Operations Management (ITOM). The ideal candidate will have hands-on experience in AI/ML, deep learning (DL), and Generative AI (GenAI) to drive automation and intelligence in IT operations. The consultant will be responsible for architecting, designing, and implementing AI-powered solutions for Event Management ie Event correlation, Root cause analysis, Event Noise reduction, Event Remediation Incident Management ie Incident triage, Similar incident match, and automated knowledge management, GenAI LLM Fine tuning and Functional Tool expertise. Key Responsibilities: Event Management & Correlation: Implement AI/ML/DL-driven event correlation to detect patterns and reduce redundant alerts. Develop event root cause analysis (RCA) models to identify and predict failure points. Apply AI techniques to minimize noise in event management systems. Incident Management & Resolution: Develop AI/ML models for intelligent incident triage and prioritization. Implement Retrieval-Augmented Generation (RAG) for dynamic incident resolution. Enable similar incident search to improve resolution times and reduce redundant tickets. Automate knowledge base (KB) recommendations for open incidents. Auto-attach resolved incidents to ongoing cases for reference and faster resolution. Build AI models for SLA breach prediction and proactive incident resolution. Generative AI & Custom LLM Development: Fine-tune open-source small LLMs (1.5B/3.5B parameters) to integrate application APIs from Swagger documentation. Enable chat-based configuration, reporting, and querying of application data using function tools. Design conversational AI models for ticket workflow configuration based on user inputs. Architecture & Solution Design: Take ownership of designing scalable AI-powered solutions for ITOM and ITSM use cases. Collaborate with cross-functional teams to integrate AI models into existing ITSM/ITOM platforms. Ensure AI models are optimized for performance, accuracy, and scalability. Define best practices for AI/ML model deployment, monitoring, and continuous improvement. Required Skills & Qualifications: Bachelors or Master s degree in Computer Science, Data Science, AI/ML, or a related field. 10+ years of experience in IT Operations, AIOps, ITSM, and ITOM domains. Strong expertise in AI/ML, deep learning (DL), and Generative AI. Hands-on experience with event correlation, incident management, and AI-driven IT automation. Experience with LLM fine-tuning, RAG-based models, and API integrations. Proficiency in Python, TensorFlow/PyTorch, NLP, and machine learning frameworks. Strong understanding of ITSM tools (ServiceNow, BMC Remedy, etc.) and observability platforms. Excellent problem-solving, analytical, and communication skills. Preferred Qualifications: Experience with cloud platforms (AWS, Azure, GCP) for AI/ML model deployment. Knowledge of ITIL framework and best practices in ITSM/ITOM. Familiarity with MLOps for model lifecycle management. Experience in building AI-powered chatbot solutions. Why Join Us Opportunity to work on cutting-edge AI solutions in IT operations. Exposure to advanced AI/ML techniques and real-world applications. Collaborative work environment with industry experts. Competitive compensation and career growth opportunities.

L ife at IZT Where growth knows no bounds! Join the IZT community of rockstar professionals and unleash your potential in a dynamic work environment that prioritizes growth, teamwork, and inventive thinking. We re all in this together, and we believe every team member is a crucial piece of our puzzle. Our mission To create a workplace that fuels your progress and creativity. So, let s roll out the red carpet and welcome you to the IZT family! Our Culture Exceptional Work Environment Nurtures an Entrepreneurial Spirit Cultivates Strong Leadership Qualities Seeks Self-Motivated Individuals Opportunities as Personal Brand Ambassadors A Company Driven by Passion for Work To excel in this role, you should possess the following: Job Description: Develop, implement, configure, and upgrade BMC Remedy systems, with a focus on Remedy AR Server and Remedy Mid-Tier. Integrate BMC Remedy with external systems using web services and REST APIs. Apply patches and perform version upgrades to ensure system security, stability, and performance. Configure and maintain BMC Remedy v9.x in a high-availability, clustered environment. Customize BMC Remedy applications based on specific business and customer requirements. Manage user authentication and access using SSO (Single Sign-On), RSSO, and LDAP plugins. Troubleshoot technical issues, identify root causes, and provide effective resolutions promptly. Collaborate closely with clients and internal teams, offering support in consulting roles, including on-call support and occasional travel. Qualifications: Minimum 3 years of hands-on experience with BMC Remedy development, configuration, and upgrades. Strong practical experience with web services and REST API integration. Proven expertise in applying patches and upgrading Remedy AR Server and Mid-Tier. Proficiency in configuring BMC Remedy in a high-availability and clustered setup. Demonstrated ability to customize Remedy applications to meet unique customer needs. Solid understanding of identity and access management tools such as SSO, RSSO, and LDAP. Excellent problem-solving and analytical skills. Strong communication and interpersonal abilities; flexible to work in client-facing and consulting environments. Day in the Life of a Remedy Developer As a Remedy Developer at IZT, your day involves developing and customizing BMC Remedy applications, integrating external systems via APIs, and ensuring optimal server performance through upgrades and patching. You troubleshoot issues, configure identity management tools like SSO and LDAP, and provide expert consulting to clients. Flexibility is key, with occasional on-call support and travel. Strong communication, problem-solving, and technical skills help you deliver reliable, high-availability solutions every day.

IT tickets (Incidents, Service Requests, Changes, Problems) ,SLA, OLA, ITSM, BMC Remedy, JIRA Service , ITIL Certification ,