Remedy Administrator

As a Remedy Admin, your primary responsibility will be to manage the design, implementation, maintenance, and continuous improvement of BMC Remedy. You will need to ensure the availability of Remedy, provide continuous operational support, and perform any necessary development and customization to align with business requirements. Your key duties and responsibilities will include: - Leading the review of Remedy design and implementation, identifying gaps in current practices, and overseeing mitigation activities. - Developing Remedy applications, workflows, forms, and integrations to meet specific business needs. - Managing the Remedy environment to ensure availability, performance, and security by applying patches and upgrades. - Developing reports, dashboards, and analyzing Remedy data for insights to support data-driven decision-making. - Leading and mentoring a team of Remedy developers, administrators, and analysts to foster collaboration and high performance. - Performing any other responsibilities as required by higher levels of supervision. To qualify for this role, you should have a Bachelor's Degree in Information Technology, Telecommunications, or equivalent from an accredited university. Additionally, you should have 6-9 years of experience in Remedy, with at least three years in a supervisory role for the lead level. For the specialist level, a minimum of four years of experience in Remedy or a related field is required. This position is based in Banglore/Whitefield with a Work From Office (WFO) schedule of 5 days a week. If you are someone who thrives in a dynamic environment, has a strong background in Remedy, and enjoys leading teams to success, this role might be the perfect fit for you.,