606 Bmc Remedy Jobs - Page 8

Design, implement, and improve upon robust processes to support IT Asset Management across the organization. Develop and manage the transformational ITAM roadmap in collaboration with other IT teams, business partners, and vendors to support, secure, and manage IT Asset Management in a complex global environment from production plants to office settings. Act as tactical leader throughout a moderate subset of the organization to ensure the processes and systems support the business. Provide strategic vendor relationship management for ITAM suppliers and various third parties who deploy the technologies. Lead metrics benchmark, set targets, establish baselines, and create corresponding reporti...

Position Purpose BMC Discovery has been CIBs primary automated discovery solution since 2010. As part of an internal program, one of the critical focusses is on IT Asset Obsolescence. BMC Discovery has been flagged as a process-critical tool to provide data for: run time environment & environment management software, technical & operational software, bespoke software and business software. The data required is primarily software product version data. The core activities will be BMC Discovery TPL development, testing and release management. Engage with the vendor BMC to ascertain the TKU supportability of each product and with internal software subject matter experts. Responsibilities Direct ...

Position Purpose This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL inci...

We are seeking a skilled Business Analyst with expertise in IT Service Management (ITSM) to support the design, implementation, and continuous improvement of ITSM processes and tools. The ideal candidate will have hands-on experience with ITIL practices, strong analytical capabilities, and a background in ITSM platforms such as ServiceNow, BMC Remedy, or equivalent. Key Responsibilities: Collaborate with stakeholders to gather and document business and technical requirements related to ITSM. Analyze existing ITSM processes (Incident, Problem, Change, Request, Asset, Knowledge Management) to identify areas for improvement. Translate business needs into detailed user stories, use cases, workfl...

You will be joining an organisation that is dedicated to driving progress. The Economist Group (TEG) is committed to innovation, independence, and rigour across its businesses, empowering individuals to understand and address the critical challenges facing the world. With a global reach and reputation for excellence, TEG delivers analysis and insights to subscribers and clients in 170 countries through its various businesses, including The Economist, Economist Impact, Economist Intelligence, and Economist Education. As an L1 Support Associate, you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units. Your responsibilities will include: - Providing ...

Role Overview: As an experienced professional with over 10 years of total experience, particularly in IT support projects at L1 & L2 levels, and at least 3 years in a service manager or lead role, you are well-equipped to handle various aspects of IT service management. Your excellent verbal and written communication skills enable effective interactions with clients and technical teams. Your expertise in incident management, problem management, and service monitoring, combined with hands-on experience with ITSM tools such as ServiceNow and BMC Remedy, make you a valuable asset to any organization. Your familiarity with ITIL processes and frameworks, along with strong analytical, reporting, a...

1. Immediate availability L2, L1+ (5 to 9 years) 2. Pure NetBackup Domain hands on experience a. This is 24x7 operations location Navi Mumbai have to travel to Customer data center/facility site as per their shift. b. Candidate gets 2-day week off after 5 days of shift i. Monitoring backup failures and reporting to L2, L3, Team Lead on time 1. Job description for NetBackup a. Hands on experience in NetBackup 8.x/9.x/10.x versions b. Experience in configuring and managing NetBackup master servers/ media servers and clients c. Backup policy SLP configuration, Exchange backups / recovery d. Hands on experience in Backup / Restore activities e. Configuration of Volume Pools, Storage Units, Polic...

1. Immediate availability L2, L1+ (5 to 9 years) 2. Pure NetBackup Domain hands on experience a. This is 24x7 operations location Navi Mumbai have to travel to Customer data center/facility site as per their shift. b. Candidate gets 2-day week off after 5 days of shift i. Monitoring backup failures and reporting to L2, L3, Team Lead on time 1. Job description for NetBackup a. Hands on experience in NetBackup 8.x/9.x/10.x versions b. Experience in configuring and managing NetBackup master servers/ media servers and clients c. Backup policy SLP configuration, Exchange backups / recovery d. Hands on experience in Backup / Restore activities e. Configuration of Volume Pools, Storage Units, Polic...

As Operational Support Systems Specialist, ensures the maintenance of OSS SQM and upgrades and updates of the OSS SQM SW HW within the agreed SLA. You will be responsible for the OSS SQM maintenance upgrade, error collection, and preventive maintenance. It is responsible for data administration, CMDB, and identity Management functions. You have: Bachelor's or Masters degree in or related field with 7+ yrs professional experience in telecom/IT operations. Working experience in TeMIP for fault and event management. Basics of Linuxcommand-line proficiency, system navigation, basic scripting (shell/awk/sed). Work experience in telecom OSS and alarm flow from EMS (Element Management System) to NM...

Provide advice on long term Solution / Enterprise architecture decisions to Client s senior management of their Business and IT streams. Build and develop the Solution / Enterprise Architecting capability through pro-active engagement with EY practice teams, partners, and clients. Perform sales, pre-sales, business development for the firm and actively engage in responding to RFPs, Oral pitches and negotiations. Plan and run workshops for Client s Business and Technology Executives and involving client partners and vendors, on Solution Architecture exclusively, driving Transition of applications and solutions from incumbent vendors of clients, or as part of Digital Transformation, addressing...

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the ...

Key Responsibilities: Develop and maintain documentation for ITSM processes including Incident, Problem, Change, Request, Asset, and Configuration Management. Create standard operating procedures (SOPs), user manuals, FAQs, knowledge base articles, and training materials. Collaborate with process owners, SMEs, and technical teams to gather information and ensure documentation accuracy. Ensure content aligns with ITIL best practices and is accessible to both technical and non-technical audiences. Regularly review and update documents to reflect changes in policies, procedures, or technologies. Maintain document control and version management. Assist with internal audits and compliance documen...

We are looking for a skilled Product Owner ITSM to lead the development and evolution of our IT Service Management platform. As a Product Owner, you will serve as the voice of the customer and bridge the gap between business needs and technical solutions, ensuring our ITSM tools and processes effectively support internal users and business objectives. Key Responsibilities: Act as the primary liaison between stakeholders and the development team for ITSM-related products and services. Define, prioritize, and manage the product backlog based on business value, user feedback, and technical feasibility. Translate business requirements into clear, actionable user stories and acceptance criteria. ...

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the ...

Role Overview: You are an experienced Cloud Solutions Sales Representative who will be joining a fast-paced and dynamic sales team. Your primary responsibility will be to expand the company's cloud offerings and assist clients in optimizing their IT operations, particularly focusing on platforms like BMC Remedy or ServiceNow. Key Responsibilities: - Identify, engage, and develop relationships with potential clients seeking cloud-based IT solutions. - Understand client business needs and technical requirements, with a focus on service management and automation. - Deliver tailored presentations and product demonstrations, highlighting the benefits of cloud solutions for organizational efficien...

As an L1 Support Associate at The Economist Group (TEG), you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units, including Economist Intelligence, Economist Impact, and Economist Newspaper. Your primary responsibilities will include ensuring smooth operations, contributing to continuous service improvement, and working closely with IT, DevOps, Engineering, Product, Project, Support teams, and stakeholders to maintain high service quality and efficiency. - Supporting 24/7/365 monitoring and triage of alerts, incidents, and service requests - Following runbooks for basic troubleshooting and resolution - Managing escalations to L2 as required - Assi...

Hi all, We are hiring for the role AMS Application Managed Support L2 Experience: 4-6years Location: Bangalore Notice Period: Immediate - 15 days Only Skill set: AMS Application Managed Support L2 Role and Responsibility: - • Functional Consultation and User training. • Handle Level 2 tickets (Incident, Problem, Change and Request) depending on the issue reported • Coordinate with other teams/vendors during implementation, deployments, upgrades etc. • Functional troubleshooting • Data Correction using SQL scripts • Handle Priority 1 issues (Major Incident Management) • Act as point of contact for all issues impacting the Service (to customer/vendors/other teams) Minimum ITIL foundation certi...

Hi all, We are hiring for the role BMC Helix Technical Specialist Experience: 6 - 8 Years Location: Bangalore Notice Period: Immediate - 15 Days Skills: Mandatory Skills: ITSM BMC Remedy Helix Development Integrations Job Description: The BMC Helix Technical Specialist is responsible for development, administration and also customizing and extending the platform to meet specific business needs and administer to ensure the smooth functioning and security of the BMC Helix environment (ITSM, Smart IT, Dashboard, Innovation Studio) The BMC Helix Technical Specialist is responsible for development, administration and also customizing and extending the platform to meet specific business needs and ...

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree ...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : ServiceNow Software Asset Management (SAM)Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities:a)Maintain software publisher licensing information for the assigned publishers (i.e., both entitlements and deployments)b)Analyze software licensing agreements, create entitlements summary, and summarize use right information from software agreements.c)I...

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature developmen...

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature developmen...

Role: Service Desk Lead Location: Hyderabad, India Work Mode: Work from Office 5 days a week Shift: 24x7 rotational support (including night shifts aligned to US hours) Experience Required: 5 – 8 years in IT Service Desk/Support, with at least 2 years in a Leadership or Supervisory role Employment Type: Full-time About the Role We are seeking an experienced Service Desk Lead to manage and oversee the L1 support team for a leading US-based Healthcare client. The Lead will ensure the delivery of high-quality Technical and clinical application support , maintain SLA/KPI compliance, and drive continuous service improvements. This role is both people-focused and client-facing serving as an escala...

Role & responsibilities Definitive source of knowledge, technique, and expertise of operations. Strong knowledge of frontend technologies (react native knowledge preferred). First level analysis of issues and resolution according to level of issue occurred. Internal systems monitoring and analysis of issues. Knowledge of ticketing tools (e.g. Remedy), Kibana. Technical analysis of issues, investigation Providing workarounds for emergency fixes. Analyze repeating APM alerts/Incidents and provide fixes. Frequent coordination with Tech Leads and Dev team for fixing issues. Act and analyze in case any APM alert are crossing threshold. Tracking bugs and their probable fixes.

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ControlM Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing syst...