14 - 19 years

14 - 16 Lacs

Bengaluru

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Job Summary: We are seeking a highly skilled AIOps Consultant with expertise in IT Service Management (ITSM) and IT Operations Management (ITOM). The ideal candidate will have hands-on experience in AI/ML, deep learning (DL), and Generative AI (GenAI) to drive automation and intelligence in IT operations. The consultant will be responsible for architecting, designing, and implementing AI-powered solutions for Event Management ie Event correlation, Root cause analysis, Event Noise reduction, Event Remediation Incident Management ie Incident triage, Similar incident match, and automated knowledge management, GenAI LLM Fine tuning and Functional Tool expertise. Key Responsibilities: Event Management & Correlation: Implement AI/ML/DL-driven event correlation to detect patterns and reduce redundant alerts. Develop event root cause analysis (RCA) models to identify and predict failure points. Apply AI techniques to minimize noise in event management systems. Incident Management & Resolution: Develop AI/ML models for intelligent incident triage and prioritization. Implement Retrieval-Augmented Generation (RAG) for dynamic incident resolution. Enable similar incident search to improve resolution times and reduce redundant tickets. Automate knowledge base (KB) recommendations for open incidents. Auto-attach resolved incidents to ongoing cases for reference and faster resolution. Build AI models for SLA breach prediction and proactive incident resolution. Generative AI & Custom LLM Development: Fine-tune open-source small LLMs (1.5B/3.5B parameters) to integrate application APIs from Swagger documentation. Enable chat-based configuration, reporting, and querying of application data using function tools. Design conversational AI models for ticket workflow configuration based on user inputs. Architecture & Solution Design: Take ownership of designing scalable AI-powered solutions for ITOM and ITSM use cases. Collaborate with cross-functional teams to integrate AI models into existing ITSM/ITOM platforms. Ensure AI models are optimized for performance, accuracy, and scalability. Define best practices for AI/ML model deployment, monitoring, and continuous improvement. Required Skills & Qualifications: Bachelors or Master s degree in Computer Science, Data Science, AI/ML, or a related field. 10+ years of experience in IT Operations, AIOps, ITSM, and ITOM domains. Strong expertise in AI/ML, deep learning (DL), and Generative AI. Hands-on experience with event correlation, incident management, and AI-driven IT automation. Experience with LLM fine-tuning, RAG-based models, and API integrations. Proficiency in Python, TensorFlow/PyTorch, NLP, and machine learning frameworks. Strong understanding of ITSM tools (ServiceNow, BMC Remedy, etc.) and observability platforms. Excellent problem-solving, analytical, and communication skills. Preferred Qualifications: Experience with cloud platforms (AWS, Azure, GCP) for AI/ML model deployment. Knowledge of ITIL framework and best practices in ITSM/ITOM. Familiarity with MLOps for model lifecycle management. Experience in building AI-powered chatbot solutions. Why Join Us Opportunity to work on cutting-edge AI solutions in IT operations. Exposure to advanced AI/ML techniques and real-world applications. Collaborative work environment with industry experts. Competitive compensation and career growth opportunities.

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Remedy Developer Input Zero Technologies

3 - 8 years

11 - 12 Lacs

Pune, Gurugram, Bengaluru

Work from Office

L ife at IZT Where growth knows no bounds! Join the IZT community of rockstar professionals and unleash your potential in a dynamic work environment that prioritizes growth, teamwork, and inventive thinking. We re all in this together, and we believe every team member is a crucial piece of our puzzle. Our mission To create a workplace that fuels your progress and creativity. So, let s roll out the red carpet and welcome you to the IZT family! Our Culture Exceptional Work Environment Nurtures an Entrepreneurial Spirit Cultivates Strong Leadership Qualities Seeks Self-Motivated Individuals Opportunities as Personal Brand Ambassadors A Company Driven by Passion for Work To excel in this role, you should possess the following: Job Description: Develop, implement, configure, and upgrade BMC Remedy systems, with a focus on Remedy AR Server and Remedy Mid-Tier. Integrate BMC Remedy with external systems using web services and REST APIs. Apply patches and perform version upgrades to ensure system security, stability, and performance. Configure and maintain BMC Remedy v9.x in a high-availability, clustered environment. Customize BMC Remedy applications based on specific business and customer requirements. Manage user authentication and access using SSO (Single Sign-On), RSSO, and LDAP plugins. Troubleshoot technical issues, identify root causes, and provide effective resolutions promptly. Collaborate closely with clients and internal teams, offering support in consulting roles, including on-call support and occasional travel. Qualifications: Minimum 3 years of hands-on experience with BMC Remedy development, configuration, and upgrades. Strong practical experience with web services and REST API integration. Proven expertise in applying patches and upgrading Remedy AR Server and Mid-Tier. Proficiency in configuring BMC Remedy in a high-availability and clustered setup. Demonstrated ability to customize Remedy applications to meet unique customer needs. Solid understanding of identity and access management tools such as SSO, RSSO, and LDAP. Excellent problem-solving and analytical skills. Strong communication and interpersonal abilities; flexible to work in client-facing and consulting environments. Day in the Life of a Remedy Developer As a Remedy Developer at IZT, your day involves developing and customizing BMC Remedy applications, integrating external systems via APIs, and ensuring optimal server performance through upgrades and patching. You troubleshoot issues, configure identity management tools like SSO and LDAP, and provide expert consulting to clients. Flexibility is key, with occasional on-call support and travel. Strong communication, problem-solving, and technical skills help you deliver reliable, high-availability solutions every day.

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Quality Analyst Progressive Infovision (PIPL)

3 - 7 years

1 - 4 Lacs

Noida

Work from Office

IT tickets (Incidents, Service Requests, Changes, Problems) ,SLA, OLA, ITSM, BMC Remedy, JIRA Service , ITIL Certification ,

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