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BMC Software
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BMC Helix ITSM Professional

BMC Helix ITSM Professional

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

BMC Software

5 - 10 years

7 - 12 Lacs

mumbai

Posted:1 week ago| Platform:

Apply

Skills Required

networking cloud technologies bmc remedy linux unix itsm modules operational support performance tuning itil framework verbal and written cmdb asset management remedy itsm javascript servicenow itsm service delivery microsoft windows bmc

Work Mode

Work from Office

Job Type

Full Time

Job Description

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

GSD (Global Services Delivery)

Key Responsibilities/Duties

Provide L2/L3 operational support on ITSM Remedy, SmartIT/MyIT, Smart reporting, Service broker, DWPA, CMDB, Asset Management, as per agreed SLAs.
Maintain BMC Product platform availability as per agreed availability commitment
Develop new customizations, integrations and reports
Troubleshoot BMC Application, customizations, integration issues.
Follow the ITIL standard best processes.
Recommend & plan upgrades/patches and roll out of new features
Drive adoption of the BMC solution across Customer environments
Work closely with Service Owners to review service delivery quality with focus on continuous improvement
Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades, and development of ITSM Remedy Application

Requirements:

Candidate must possess a Bachelors Degree (BE, B.tech, BCA, MCA)
Should have 5-15 years IT experience
Location-Mumbai/Navi-Mumbai
Extensive experience in the implementation, administration and configuration of BMC Remedy ITSM Applications, Integrations, Customizations

Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage.
Good knowledge of Cloud Technologies, networking and database concepts
Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
Effective communication skills in English & German (verbal and written).
Willing to work in shifts, weekend and on-call support will be required.

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BMC Helix ITSM Professional