ITIL Certified IT Service Management Specialist in Bangalore and Pune

ITIL Specialist / IT Service Management (ITSM) Professional

Position: ITIL / ITSM Specialist

Location: Bangalore / Hyderabad

Salary: Competitive (Based on experience)

Required Skills & Experience:

• 38 years of experience

• ITIL v3/v4 Foundation Certification

• Strong knowledge of ITIL processes:

  • Incident Management

  • Problem Management

  • Change Management

  • Service Request Management

  • Configuration Management

• ServiceNow / Remedy / Jira Service Desk

• SLA / OLA management and reporting

• process documentation, governance, and compliance

• Excellent analytical, troubleshooting, and stakeholder management skills.

 Responsibilities:

• ITIL processes

• end-to-end incident, problem, and change management processes

• timely resolution of issues

• SLA compliance

• process improvements and automation

• root cause analysis (RCA)

• training and guidance

To Apply:

Please Walk-in Directly (Monday to Saturday, 9 AM to 6 PM)

White Horse Manpower

Address:

Contact Numbers: