32 Itil V4 Jobs

Role Overview We are seeking an experienced IT Operations Lead to oversee and optimize our product and platform operations. This role will be pivotal in enhancing our IT Service Management (ITSM) and DevOps practices across processes, people, and tools. The ideal candidate will have a proven track record in driving operational excellence, implementing process improvements, ensuring governance and compliance, and delivering high-quality services to internal and external stakeholders. --- Key Responsibilities Operational Excellence & Optimization Lead the optimization of ITSM and DevOps operations, focusing on process efficiency, team performance, and tool utilization. Identify and implement continuous improvement initiatives to enhance operational workflows and service delivery. Manage and prioritize the Continuous Improvement Process (CIP) pipeline to ensure timely execution and measurable impact. Governance, Compliance & Audit Establish and maintain process governance frameworks to ensure operational consistency and compliance with organizational and industry standards. Conduct regular operational audits to identify gaps, risks, and improvement opportunities. Ensure adherence to ITIL best practices and relevant compliance requirements. Service Quality & Customer Satisfaction Monitor and protect service quality by proactively managing incidents, problems, and changes. Drive customer satisfaction through effective communication, timely resolution of issues, and continuous service enhancements. Produce and present service performance reports to stakeholders, highlighting KPIs, SLAs, and improvement actions. Collaboration & Leadership Collaborate with cross-functional teams, including development, infrastructure, and business units, to ensure seamless operations. Mentor and guide team members, fostering a culture of accountability, agility, and continuous learning. Act as the primary escalation point for operational issues and ensure swift resolution. --- Qualifications & Experience Must-Have: 5 to 8 years of relevant IT operations experience in a global company environment. ITIL V4 certification (or equivalent) is mandatory. Strong understanding of ITSM tools (ServiceNow is prefereable.) and DevOps practices. Proven experience in process governance, operational audits, and service reporting. Nice-to-Have: Agile/Scrum certification (CSM, PSM, or equivalent). Experience in managing CIP pipelines and driving continuous improvement initiatives. Familiarity with cloud platforms, automation tools, and monitoring solutions. --- Key Skills Strong leadership and stakeholder management skills. Excellent analytical, problem-solving, and decision-making abilities. Effective communication and presentation skills. Ability to work under pressure and manage multiple priorities. Strong organizational skills with attention to detail.

The Problem Management Problem Analyst is accountable for driving availability by being responsible for eliminating risks to the availability of IT systems. In this role you will partner with technical SMEs and uncover root cause of major incidents, then defining and closing gaps of technical risks in the environment. The Problem Analyst is aligned with domain subject matter experts and will partner to organize, escalate, ensure leadership visibility on outstanding risks, and preventing the recurrence of managed incidents in the environment. The Problem Analyst will have exposure to senior management, technical SMEs, and the authority to escalate requests to reduce risk as quickly as possible. Required Skills Direct oversight of critical problems (ie problems related to critical managed incidents) in the Problem Management Process Management including determination and completion of tasks including but not limited to related root cause identification, root cause elimination, monitoring and alerting, escalation, and testing, to ensure there are no repeat incidents. Empower resources involved in the Problem Management lifecycle by removing roadblocks and engaging management to facilitate completion of tasks. Assisting with appointing and identifying resources to complete Problem tickets and managing the resources assigned to the Problem Management process. Liaise with all problem resolution groups to ensure swift resolution of problems within service level targets Liaise with suppliers, contractors, etc to ensure that third parties fulfill their contractual obligations with regards to resolving problems and providing problem-related information and data Arrange, run, document, and coordinate all follow-up activities relating to major problem reviews Establishing rapport and close collaborative relationship with the service managers and production support leads and have high level familiarity with the applications and services. Visibility at a senior management level, including presenting critical problems at daily and weekly review with senior management. Monitoring the Problem Management process, using Key Performance Indicators (KPIs) and reports Awareness of the customer s business priorities, objectives and business drivers to help prioritize root cause identification and elimination against those priorities and objectives. Coordinating interfaces between Problem Management and other IT Service Management (ITSM) processes Ensuring data accuracy and currency for Problem tickets. Strong Resource Management skills to provide oversight into resources involved in the Problem Management process. Strong facilitation skills to enable quicker root cause identification and elimination by the resources involved in the Problem Management process. Good influencing and negotiation skills to lead matrixed teams. Ability to exhibit technical agility and ability in all supported areas. Ability to exhibit organizational agility and acuity to assist with the completion of problem tasks and handling any escalations as necessary. Competencies Customer Focus Managing Vision and Purpose Organizational Agility Technical Agility Perseverance Interpersonal Savvy Problem Solving Qualifications Exposure to several Service Desk support models Demonstrated ability and experience in providing cross-organizational leadership Demonstrated ability and experience in understanding drivers to business event readiness (eg, 1/1 Readiness) Required Experience & Education: 13-16 years of total experience required. 4-6 years of progressive hands-on ITIL experience (ITIL Foundation v4 required) 2-3 years as an ITIL Process SME in either Incident, Problem, Availability or Change Management BA/BS degree or higher strongly preferred in Computer Science or related degree.

The Problem Management Problem Analyst is accountable for driving availability by being responsible for eliminating risks to the availability of IT systems. In this role you will partner with technical SMEs and uncover root cause of major incidents, then defining and closing gaps of technical risks in the environment. The Problem Analyst is aligned with domain subject matter experts and will partner to organize, escalate, ensure leadership visibility on outstanding risks, and preventing the recurrence of managed incidents in the environment. The Problem Analyst will have exposure to senior management, technical SMEs, and the authority to escalate requests to reduce risk as quickly as possible. Required Skills Direct oversight of critical problems (ie problems related to critical managed incidents) in the Problem Management Process Management including determination and completion of tasks including but not limited to related root cause identification, root cause elimination, monitoring and alerting, escalation, and testing, to ensure there are no repeat incidents. Empower resources involved in the Problem Management lifecycle by removing roadblocks and engaging management to facilitate completion of tasks. Assisting with appointing and identifying resources to complete Problem tickets and managing the resources assigned to the Problem Management process. Liaise with all problem resolution groups to ensure swift resolution of problems within service level targets Liaise with suppliers, contractors, etc to ensure that third parties fulfill their contractual obligations with regards to resolving problems and providing problem-related information and data Arrange, run, document, and coordinate all follow-up activities relating to major problem reviews Establishing rapport and close collaborative relationship with the service managers and production support leads and have high level familiarity with the applications and services. Visibility at a senior management level, including presenting critical problems at daily and weekly review with senior management. Monitoring the Problem Management process, using Key Performance Indicators (KPIs) and reports Awareness of the customer s business priorities, objectives and business drivers to help prioritize root cause identification and elimination against those priorities and objectives. Coordinating interfaces between Problem Management and other IT Service Management (ITSM) processes Ensuring data accuracy and currency for Problem tickets. Strong Resource Management skills to provide oversight into resources involved in the Problem Management process. Strong facilitation skills to enable quicker root cause identification and elimination by the resources involved in the Problem Management process. Good influencing and negotiation skills to lead matrixed teams. Ability to exhibit technical agility and ability in all supported areas. Ability to exhibit organizational agility and acuity to assist with the completion of problem tasks and handling any escalations as necessary. Competencies Customer Focus Managing Vision and Purpose Organizational Agility Technical Agility Perseverance Interpersonal Savvy Problem Solving Qualifications Exposure to several Service Desk support models Demonstrated ability and experience in providing cross-organizational leadership Demonstrated ability and experience in understanding drivers to business event readiness (eg, 1/1 Readiness) Required Experience & Education: 13-16 years of total experience required. 4-6 years of progressive hands-on ITIL experience (ITIL Foundation v4 required) 2-3 years as an ITIL Process SME in either Incident, Problem, Availability or Change Management BA/BS degree or higher strongly preferred in Computer Science or related degree.

Job Description (JD): We are seeking an experienced ITIL Specialist / IT Service Management (ITSM) Professional to manage and support IT operations aligned with ITIL best practices. The candidate will oversee incident, problem, change, and service request management processes to ensure service quality, availability, and compliance. Position: ITIL / ITSM Specialist Location: Bangalore / Hyderabad Salary: Competitive (Based on experience) Required Skills & Experience: 38 years of experience in IT Service Management / IT Operations. ITIL v3/v4 Foundation Certification (Intermediate or Expert preferred). Strong knowledge of ITIL processes: Incident Management Problem Management Change Management Service Request Management Configuration Management Experience with ServiceNow / Remedy / Jira Service Desk or equivalent ITSM tools. Good understanding of SLA / OLA management and reporting . Strong skills in process documentation, governance, and compliance . Excellent analytical, troubleshooting, and stakeholder management skills. Responsibilities: Ensure ITIL processes are followed across IT support teams. Manage end-to-end incident, problem, and change management processes . Coordinate with cross-functional teams for timely resolution of issues . Monitor SLA compliance and prepare performance reports. Drive process improvements and automation in ITSM. Conduct root cause analysis (RCA) and ensure preventive actions. Provide training and guidance on ITIL best practices to support teams. To Apply: Please Walk-in Directly (Monday to Saturday, 9 AM to 6 PM) Free Job Placement Assistance White Horse Manpower Get placed in Fortune 500 companies. Address: #12, Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, Bangalore 560051 Contact Numbers: 8884572014, 9986660200

Job Description Remaining Positions: 1 Details: DESCRIPTION______________________________________________ The Technical Service Coordinator is responsible for coordinating and managing HCI technical service delivery to clients. This involves working closely with technical teams to ensure that service delivery meets the agreed-upon standards, and that any issues are addressed promptly. Job Responsibilities Coordinating service delivery: This involves working closely with technical teams to ensure that service delivery is coordinated and efficient. The technical service coordinator is responsible for ensuring that services are delivered in a timely and effective manner. Managing customer relationships: The technical service coordinator is the primary point of contact for clients and is responsible for managing customer relationships. This involves responding to client queries and concerns and ensuring that all issues are resolved in a timely and satisfactory manner. Monitoring service performance: The technical service coordinator is responsible for monitoring service performance and ensuring that service levels meet the agreed-upon standards. This involves analyzing performance metrics, identifying areas for improvement, and implementing process improvements as needed. Reporting and documentation: The technical service coordinator is responsible for maintaining accurate records of service delivery, including service reports, incident reports, and other documentation. They must also provide regular reports to clients and management on service performance. Continuous improvement: The technical service coordinator is responsible for identifying areas for improvement in service delivery processes and making recommendations for process improvements. Analytical/ Decision Making Responsibilities Is accountable for work planning and is the default work planner. Can delegate the work planning role to a member of staff and thus delegates the authority to accept and/or reject work coming into the team on behalf of the team lead. The Technical Service Coordinator has access to team member qualifications and skills information, to assign work to the right team members. The Technical Service Coordinator and team leader agree on how to plan staff (who does what etc.) and on the fixed roles in the team e.g., standby, front office duty etc. The Technical Service Coordinator escalates to the team lead in case of doubt, issues, anticipated capacity problems, etc. All processes are executed in line with the current way of Operations and other factory design documents. The Technical Service Coordinator helps make work reproducible and ensure quality by initiating the writing and maintenance of work instructions and other documentation. The Technical Service Coordinator priorities for a Managed Operations team are: Priority 1 incidents and Urgent changes. Production work, incidents, standard changes, and other commitments already made (e.g., agreed on project-based work). Problems and changes and other plan-able work. New projects and transitions. Job Requirements Strong communication skills. Experience in infrastructure delivery services and infrastructure technologies. Able to work effectively with technical teams. Deep understanding of service delivery processes and performance metrics (SLAs, OLAs, KPIs, and other relevant metrics supporting delivery quality). Other Requirements English Business Fluent Additional language is an asset. Support hours: US/ UK Time Zones Certification Requirements Any IT Tech Certification for the Infrastructure, Cloud and other related technologies would be a plus. ITIL v4 and ITIL V4 Practices. The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive in Job Requirements Details: DESCRIPTION______________________________________________ The Technical Service Coordinator is responsible for coordinating and managing HCI technical service delivery to clients. This involves working closely with technical teams to ensure that service delivery meets the agreed-upon standards, and that any issues are addressed promptly. Job Responsibilities Coordinating service delivery: This involves working closely with technical teams to ensure that service delivery is coordinated and efficient. The technical service coordinator is responsible for ensuring that services are delivered in a timely and effective manner. Managing customer relationships: The technical service coordinator is the primary point of contact for clients and is responsible for managing customer relationships. This involves responding to client queries and concerns and ensuring that all issues are resolved in a timely and satisfactory manner. Monitoring service performance: The technical service coordinator is responsible for monitoring service performance and ensuring that service levels meet the agreed-upon standards. This involves analyzing performance metrics, identifying areas for improvement, and implementing process improvements as needed. Reporting and documentation: The technical service coordinator is responsible for maintaining accurate records of service delivery, including service reports, incident reports, and other documentation. They must also provide regular reports to clients and management on service performance. Continuous improvement: The technical service coordinator is responsible for identifying areas for improvement in service delivery processes and making recommendations for process improvements. Analytical/ Decision Making Responsibilities Is accountable for work planning and is the default work planner. Can delegate the work planning role to a member of staff and thus delegates the authority to accept and/or reject work coming into the team on behalf of the team lead. The Technical Service Coordinator has access to team member qualifications and skills information, to assign work to the right team members. The Technical Service Coordinator and team leader agree on how to plan staff (who does what etc.) and on the fixed roles in the team e.g., standby, front office duty etc. The Technical Service Coordinator escalates to the team lead in case of doubt, issues, anticipated capacity problems, etc. All processes are executed in line with the current way of Operations and other factory design documents. The Technical Service Coordinator helps make work reproducible and ensure quality by initiating the writing and maintenance of work instructions and other documentation. The Technical Service Coordinator priorities for a Managed Operations team are: Priority 1 incidents and Urgent changes. Production work, incidents, standard changes, and other commitments already made (e.g., agreed on project-based work). Problems and changes and other plan-able work. New projects and transitions. Job Requirements Strong communication skills. Experience in infrastructure delivery services and infrastructure technologies. Able to work effectively with technical teams. Deep understanding of service delivery processes and performance metrics (SLAs, OLAs, KPIs, and other relevant metrics supporting delivery quality). Other Requirements English Business Fluent Additional language is an asset. Support hours: US/ UK Time Zones Certification Requirements Any IT Tech Certification for the Infrastructure, Cloud and other related technologies would be a plus. ITIL v4 and ITIL V4 Practices. The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive #LI-RS3 Pay Range: Based on Experience

The ideal candidate for this role should possess a solid understanding and knowledge of the ITIL framework and ITSM processes, including Incident Management, Problem Management, Change Management, Service Request Fulfillment, and Continuous Service Improvement. It is essential to have experience using IT Service Management tools such as ServiceNow, Remedy, and JIRA. You should have hands-on experience in change and deployment management across both non-production and production environments. Your responsibilities will include providing internal and external cloud service support, space creation, user access management, service configuration, coordination of organizational environments, and troubleshooting. Additionally, experience in SaaS platform support for HPS, Salesforce, Oracle, etc., is preferred. In this role, you will be involved in the setup, integration, and troubleshooting of environments, configuration management, and ongoing maintenance. Candidates with experience in automating functional and infrastructure health checks in non-production environments using open-source tools like Selenium will be highly valued. Knowledge of APM tools such as Dynatrace, AppDynamics, Datadog, Splunk, and SolarWinds, as well as familiarity with DevOps pipelines, tool chains, and their integration, will be beneficial. Possessing an ITIL V3 or V4 certification is considered an added advantage. Preferred skills for this position include expertise in managing non-production environments within the Infrastructure Testing domain. Apply now and be part of a dynamic team where your skills and expertise will contribute to the success of our IT operations.,

As a cross functions lead at Wipro, you will serve as a single point of contact for executing ITIL processes such as incident management, problem management, and change management. This role is designed for a single customer or as per the SIAM framework in a multi-vendor environment. Your responsibilities will include connecting, updating, and managing discussions with customers and other service providers/vendors for infrastructure-related technical services including networking, servers, VMware, and storage. You will be expected to drive and collaborate with multiple stakeholders on day-to-day operations to ensure coordination across technical towers. Leading the ITIL process resources to achieve process KPIs and service level targets will be a key part of your role. During critical incidents, you will act as a crisis manager, guide pro-active problem management, address critical issues to prevent change failures, and ensure the up-to-date maintenance of the CMDB to achieve availability and capacity targets. Adherence to processes, meeting quality norms of Wipro and the customer, driving internal audits, defining and driving service improvement programs based on external audit findings, and reporting to the customer on all process areas as per contractual agreements are also part of the responsibilities associated with this role. To be successful in this position, you should have 10-14 years of experience in ITSM practice managing various ITIL process roles such as incident manager, problem manager, change manager, and asset and configuration manager. Additionally, you should have certifications such as ITIL V4 MP/ITIL 2011 Expert/ITIL 2011 Intermediate, SIAM Foundation/Architect Certification, and good knowledge of ITSM tools like ServiceNow, Remedy, and HPSM. Capability to deliver ITIL trainings, excellent team management skills, interpersonal skills, presentation skills, verbal and written communication skills, facilitation skills, documentation skills, and process flow diagramming skills are also required. The mandatory skills for this role include Business MSI Multi-Sourcing Integration, and the desired experience is 8-10 years. Wipro is transforming into a modern digital transformation partner with bold ambitions, and we are looking for individuals inspired by reinvention. If you are motivated by continuous evolution and empowerment to design your own reinvention, join us at Wipro to realize your ambitions. Applications from people with disabilities are explicitly welcome.,

As a Senior Major Incident Commander at Northern Trust, a globally recognized financial institution with over 130 years of experience, you will play a crucial role in leading crisis resolution across multiple platforms. Based in Pune, in a hybrid work environment, you will utilize your 16+ years of overall experience, including 10+ years in IT Service Management, to efficiently manage major incidents and ensure the swift restoration of services for clients and business partners. Your primary responsibilities will include executing the major incident management process, commanding major incident calls, and contributing to continuous improvement initiatives. Your expertise in IT infrastructure components such as Unix/Linux Servers, Cloud, networks, databases, and monitoring solutions will be essential in identifying opportunities to reduce service disruptions. With a Bachelor's Degree in Business, Computer Science, or a related field, you will have the confidence to work with all levels of management and possess comprehensive knowledge of tools such as ServiceNow and Microsoft Office applications. Your ITIL V4 certification, experience with SDLC methodologies, and analytical mindset will further enhance your ability to excel in this role. In addition to your technical skills, your excellent verbal and written communication abilities, adaptability to change, and capacity to remain calm under pressure will be key assets in managing major incidents effectively. Your willingness to work in a fast-paced, 24x7 command center environment and your commitment to continuous learning and improvement will be highly valued. Joining Northern Trust means becoming part of a collaborative work culture that encourages personal and professional growth. As a partner in a company committed to making a positive impact on the communities it serves, you will have the opportunity to contribute to a greater purpose and build a rewarding career. If you are ready to leverage your experience and skills to make a difference in a Fortune 500 company known for its integrity and innovation, apply today and explore the possibilities of working with one of the world's most admired and sustainable organizations. #MadeForGreater,

Prym Shared Services is seeking a dynamic and results-oriented candidate who specializes in cybersecurity to join its growing team. The successful candidate will be responsible for cybersecurity processes and will be tasked with building a cybersecurity unit. The high performing candidate should work to the ISO27000 standard(s) for information security management and demonstrate a preference for emphasizing governance and management over solely technical controls. This role requires a continuous improvement mindset, strong risk management skills and the ability to navigate an international environment. KEY RESPONSIBILITIES Responsibility for the cyber security incident response process Technical and organizational responsibility for the process Weekly and monthly reporting of incidents Management of escalations to the Director IT Services and CIO Analyze cyber security incidents, especially in the area of MS Defender and CrowdStrike Establishment and further development of the cyber security unit together with Director IT Services Provide technical support and guidance to users and IT staff. IDEAL CANDIDATE PROFILE Professional Competencies (Qualification, Experience & Skills): 5 years of professional experience in the field of cyber security Experience in the field of Microsoft technologies and infrastructure Experience in the area of incident management for the section of cyber security Excellent troubleshooting skills and ability to grasp issues quickly, even in stressful situations High process affinity for cyber security Interest in building a Cyber Security Operations unit Affinity and assertiveness in the field of matrix organizations High affinity for the area of IT governance Working according to the ITIL V4 and ISO27000 standard. Prioritization and time management: Realistic goals and deadlines, delegating tasks where necessary and making decisions about the use of time and resources. Very good English language skills (written and spoken). Personal Qualities (Attitude, Character, & Style): Analytical, systematic, and conceptual way of working and thinking. Excellent communication skills combined with a strong team spirit. Achiever and leadership attitude. Proactive, performance, service, and result oriented. Able to work under pressure, structured, flexible, team player, reliable. Ability to quickly grasp and apply new technological advancements, as the candidate could be sent to global headquarters for implementation of cyber security. Show more Show less

Job Description We're AtkinsRalis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services company dedicated to engineering a better future for our planet and its people. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors. News and information are available at or follow us on LinkedIn. Our teams take great pride in delivering some of the world's most prestigious projects. This success is driven by our talented people, whose diverse perspectives, expertise, and knowledge set us apart. Join us and you'll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents and expertise. When it comes to work-life balance, AtkinsRalis is a great place to be. So, let's discuss how our flexible and remote working policies can support your priorities. We're passionate about are work while valuing each other equally. So, ask us about some of our recent pledges for Women's Equality and being a Disability Confident and Inclusive Employer. Job Description: The Global Service Desk is the central point of contact for AtkinsRalis end-users reporting Incidents (disruptions or potential disruptions in service availability or quality) and provides first line support or guidance regarding products and services provided by Group IS. The Service Desk provides multi-lingual English + one other language (French) first level IT support for raised IT Incidents or IT Service requests as part of the Global IT Service Desk for AtkinsRalis. Be the main face of IT Service provided to the organization and drive continuous IT Service delivery improvements. India based Service Desk Analysts are required to work within a shift pattern Monday to Sunday. The Service Desk team are multi-skilled and deal with incidents and requests to allow flexibility of resource provision and provide a can do service for our customers supporting AtkinsRalis end-users. The Service Desk Analyst reports to the Global Services - Service Desk Lead. Experience & Key Responsibilities: Good understanding of the ITIL v3/V4 framework. 1-5yrs in Experience in IT Service desk from the global organisations of repute. Identify, troubleshoot and resolve IT support issues based on defined troubleshooting scripts and best practices. Execute these activities per defined KPI's. Excellent communication skills and customer focus. Ability to build and maintain efficient working relationships in a team-based environment. Strong trouble shooting techniques and analytical thinking. Meticulous attention to detail. Excellent customer service skills (strong business focus and can do attitude). Experience of Windows, Office 365, Active Directory, SCCM, SharePoint 2010, Citrix, Messaging & Remote connectivity, AD,MFA, MDM, Applications, hardware skills sets. Experience of working to and exceeding targets. Experience of IS work management systems (ideally ServiceNow). Good timekeeping and time management. Good to Have: ITIL v4 Foundation Certification MS - CIT Certification of Similar Experience of working within a multi-cultural environment Experience of working in a fast moving and changing large enterprise IT environment Experience of iPhone, iPad, Mac, Blackberry, Android, Messaging, Remote Connectivity ,AD etc. Behavioral Competencies: Proven experience of delivering process efficiencies and improvements Clear and fluent English (both verbal and written) Ability to build and maintain efficient working relationships with remote teams Demonstrate ability to take ownership of and accountability for relevant products and services Ability to plan, prioritize and complete your own work, whilst remaining a team player Willingness to engage with and work in other technologies What We Can Offer You: Varied, interesting and meaningful work. A hybrid working environment with flexibility and great opportunities. Opportunities for training and, as the team grows, career progression or sideways moves. An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual. Why work for AtkinsRalis We at AtkinsRalis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual's abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions. Meeting Your Needs: To help you get the most out of life in and outside of work, we offer employees Total Reward. Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we'll discuss any adjustments you might need. Additional Information: We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. We care about your privacy and are committed to protecting your privacy. Please consult our on our Careers site to know more about how we collect, use and transfer your Personal Data. Link: Worker Type Employee Job Type Regular

We are seeking a skilled Technical Business Analyst with expertise in IT Service Management (ITSM) to join our team. The ideal candidate will play a critical role in bridging the gap between business needs and IT capabilities, ensuring successful delivery of ITSM initiatives including ITIL process improvements, tool implementations (like ServiceNow, BMC Remedy, etc.), and operational enhancements. Key Responsibilities: Gather, analyze, and document business requirements for ITSM initiatives and translate them into functional/technical specifications. Collaborate with stakeholders, including IT operations, service desk, and development teams, to design and implement ITSM solutions. Facilitate workshops and meetings to elicit requirements and define service management processes (Incident, Problem, Change, Request, CMDB, etc.). Support the design and configuration of ITSM tools such as ServiceNow, BMC Remedy, or Cherwell. Drive continuous improvement initiatives and identify automation opportunities within ITSM processes. Develop process flow diagrams, user stories, and other documentation to support development and testing. Act as a liaison between business users and technical teams throughout the project lifecycle. Ensure ITSM processes align with ITIL standards and business goals. Support UAT and training activities; assist in change management planning. Track and report on project milestones, risks, and performance metrics related to ITSM implementation. Required Skills and Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience as a Business Analyst with a focus on ITSM. Strong understanding of ITIL frameworks and ITSM tools (ServiceNow, BMC Remedy, etc.). Experience with requirements gathering, process documentation, and workflow modeling. Familiarity with technical environments, integrations, and data mapping. Excellent communication and stakeholder management skills. Proficiency in tools like JIRA, Confluence, Visio, or similar. ITIL v3 or v4 certification is highly desirable.

You are a Tech Lead with 5 to 7 years of experience, sought to join a team in a hybrid work model. Your expertise includes ITIL V4, Service Now, Mainframe Utilities, and Unix. Experience in Asset & Wealth Management would be advantageous. Your role entails overseeing technical projects to ensure efficient service delivery and contribute to the company's success. Lead the design and implementation of IT solutions using ITIL V4 and Service Now to enhance service delivery and operational efficiency. Oversee the maintenance and optimization of Mainframe Utilities for seamless business operations. Provide technical expertise in Unix environments to support system stability and performance. Collaborate with cross-functional teams to align IT services with business objectives and drive innovation. Analyze and resolve complex technical issues to minimize downtime and improve user satisfaction. Develop and implement best practices for IT service management to ensure compliance with industry standards. Mentor and guide junior team members to foster a culture of continuous learning and improvement. Coordinate with stakeholders to gather requirements and deliver solutions that meet business needs. Monitor system performance and implement enhancements to improve efficiency and effectiveness. Ensure the security and integrity of IT systems by implementing robust security measures. Participate in strategic planning to align IT initiatives with organizational goals and objectives. Contribute to the development of IT policies and procedures to ensure consistency and quality in service delivery. Stay updated with emerging technologies and trends to drive innovation and maintain a competitive advantage. Qualifications: - Possess in-depth knowledge of ITIL V4 and its application in service management. - Demonstrate proficiency in using Service Now for IT service automation and management. - Have extensive experience with Mainframe Utilities and their role in enterprise environments. - Show strong expertise in Unix systems and their administration. - Experience in Asset & Wealth Management is desirable. - Exhibit excellent problem-solving skills and the ability to work under pressure. - Have strong communication and interpersonal skills to collaborate effectively with diverse teams. Certifications Required: - ITIL V4 Foundation Certification - Service Now Certified System Administrator,

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Category Lead Architect Your role and responsibilities (Mandatory) In this role, you will have the opportunity to lead the identification, planning, and coordination of a set of related programs and/or projects in a portfolio. Each day, you will be managing the interdependencies in support of specific business strategies and objectives. You will also showcase your expertise by providing framework for implementing business initiatives or medium-scale change, and communicating the outcomes and associated benefits. The work model for the role is #LI #Onsite This role is contributing to the IS Services in India. You will be mainly accountable for: P OSITION S PECIFIC RESPONSIBILITIES : Drives the end-to-end management of the IS Technology & Platform project portfolio, ensuring initiatives are aligned with ABB's digital transformation strategy and modernization priorities. Establishes and runs a structured portfolio governance model, enabling senior leadership with transparent insights on prioritization, resource allocation, and delivery effectiveness. Leads Core Platform Accelerator strategic planning cycles in partnership with Value Stream Owners and Domain Leads to define roadmaps that deliver tangible business outcomes. Ensure project delivery excellence by enforcing standardized methodologies (PMO, Agile, Lean), health checks, and key success metrics across active programs. Owns delivery performance dashboards and executive reporting to track portfolio progress, escalate risks, and highlight delivery wins in a timely and transparent manner. Champions operational effectiveness by identifying recurring blockers, delivery bottlenecks, and improvement areas in platform services, compliance, or project execution. Qualifications for the role (Mandatory) Bachelor's or Master's in Information Technology, Computer Science, Engineering, or Business Administration with IT specialization. Certifications required : PMP or PRINCE2 Foundation/Practitioner ITIL v4 Foundation Certifications preferred: SAFe (Lean Portfolio Mgmt), COBIT, ISO 27001 Awareness, Certified Scrum Master (CSM) More about us (Mandatory) It is our mission in Information Systems (IS) to harness the power of information technology to deliver valuable, reliable and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition, you are the one we are looking for. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning We value people from different backgrounds. Could this be your story Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. Fraud Warning: Any genuine offer from ABB will always be preceded by a formal application and interview process. We never ask for money from job applicants. For current open positions you can visit our career website and apply. Please refer to detailed recruitment fraud caution notice using the link .

Proficiency in diagnosing and resolving application-level issues efficiently. Familiarity with various operating systems such as Windows and Linux. Experience with ITSM software and ticketing systems (JIRA and Redmine). Awareness of IT security best practices and protocols. Strong verbal and written communication skills to interact with end-users and team members. A focus on providing excellent customer service and addressing user needs. Analytical and critical thinking abilities to troubleshoot issues creatively. Flexibility to adapt to rapidly changing technology environments. Collaboration skills for working with various IT teams and departments. Efficiently prioritize and manage multiple tasks and requests. Strong documentation skills to record solutions and create user-friendly guides. SQL, MS Excel and strong knowledge in ITIL V4/V3 Comfortable to work in 24/7 shift timing

As a ServiceNow SPM Solution Architect with Integrations experience at NewRocket, a global, full-service Elite ServiceNow partner, you will be responsible for leading, coaching, and mentoring a team of Software Engineers. Your role will involve implementing and developing customizations based on functional and technical requirements using leading practices and internal code standards on large-scale, more complex professional services projects. Your responsibilities will include interfacing with end-users, IT teams, and key stakeholders to gather systems requirements for SPM solutions. You should have strong experience with SPM processes and be able to guide customers through understanding technical solutions to their business requirements. Additionally, you will conduct requirements gathering workshops with clients in both onsite and virtual environments. Furthermore, you will configure and customize SPM/ITAM ServiceNow applications with a focus on platform capabilities such as Mobile App Engine, UIBuilder, Workspaces, and Performance Analytics. You will manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing. Mentoring project crew members by managing peer reviews and providing technical guidance will also be part of your role. To be successful in this role, you should have 8-12 years of IT Services and proven architecture experience, along with a minimum of 4 years of preferred work experience on the ServiceNow platform. Additionally, you should have 5+ years of leadership-level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow, as well as 5+ years of client-facing consulting experience. A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience is required for this position. It is also essential that you are willing and able to continue your education within the ServiceNow platform and beyond, completing ServiceNow competency certifications as well as Module Accreditations. At NewRocket, we are committed to providing support and guidance to help you succeed in some of the most amazing projects. We offer official ServiceNow training to help you achieve multiple certifications and set clear expectations for success. Join us and use your skills and experience to come up with innovative solutions to achieve customer goals. If you are passionate about engineering science and technology, love collaborating with customers, and thrive in a fast-paced environment, we invite you to come and join our Crew at NewRocket!,

You are a Tech Lead with 5 to 7 years of experience, sought to join our team in a hybrid work model. Your expertise in ITIL V4, Service Now, Mainframe Utilities, and Unix will be invaluable. Previous experience in Asset & Wealth Management is beneficial. Your role entails overseeing technical projects, ensuring efficient service delivery, and contributing to the company's success. You will lead the design and implementation of IT solutions using ITIL V4 and Service Now, enhancing service delivery and operational efficiency. Your responsibilities include overseeing the maintenance and optimization of Mainframe Utilities, providing technical expertise in Unix environments, and collaborating with cross-functional teams to align IT services with business objectives. Your expertise will be crucial in analyzing and resolving complex technical issues, developing best practices for IT service management, mentoring junior team members, and coordinating with stakeholders to deliver solutions that meet business needs. Your role also involves monitoring system performance, ensuring security and integrity of IT systems, contributing to strategic planning, and staying updated with emerging technologies. To qualify for this role, you must possess in-depth knowledge of ITIL V4, proficiency in using Service Now, extensive experience with Mainframe Utilities and Unix systems, and ideally, experience in Asset & Wealth Management. Problem-solving skills, effective communication, and strong interpersonal skills are essential. Certifications required for this role include ITIL V4 Foundation Certification and Service Now Certified System Administrator. Join us to drive innovation, maintain competitive advantage, and ensure service delivery excellence.,

You are excited to explore a new opportunity as an Ivalua Consultant with LTIM, a leading company in the industry. With a minimum of 5 years of experience, your expertise in handling Ivalua as a procurement application, specifically in the source to contract module, alongside software deployment processes, is commendable. Your responsibilities will include configuring and deploying the Ivalua system in alignment with documented business needs, focusing on org structures, profiles, authorizations, alerts, notifications, and workflow configurations. Your skills in designing configuration, including rules, fields, filters, and pages, will play a crucial role in the success of the projects. Your proficiency in SQL queries, ETL development, EAI, and Integration will be valuable assets in this role. Additionally, your experience in configuring reports, spend analysis, and deploying classification rules will be essential. Your functional knowledge of Sourcing Module, Supplier Module, Contract Module, and Spend module will be put to good use. Being familiar with ITIL V3 processes and having an overview of ITIL V4 processes in AMS knowledge is necessary. If you possess Ivalua S2C certification, it will be considered an advantage; otherwise, you will be guided through the certification process to enhance your skills as per the client's requirements. Your role will also involve managing client relationships, demonstrating strong leadership, exceptional communication skills, and effective project management. You will act as a mentor to colleagues and project teams, ensuring successful project milestones are achieved. Your educational background in Bachelor in engineering or BS/BA degree in Procurement, Computer Science, or related fields is preferred. If you are passionate about configuring solutions based on complex requirements and coordinating efforts with team members, this role is tailored for you. To be a part of this dynamic team at LTIM, based in Pan India locations, share your resume with us at ashwini.sakpal@ltimindtree.com and embark on a rewarding career journey as an Ivalua Consultant.,

You should have formal training or certification on the ServiceNow platform concepts and possess proficient applied experience. Demonstrated expertise in at least two ServiceNow Modules such as ITSM, ITOM, SecOps, GRC, etc., is required. It is essential to have knowledge of the automation/orchestration functionalities of ServiceNow. Strong analysis, problem-solving, and decision-making skills are necessary to debug issues and find proactive monitoring solutions for ensuring platform stability. Additionally, you should have the ability to mentor junior developers, fostering a collaborative and innovative team environment. Strong communication skills are also crucial to clarify requirements with stakeholders and work collaboratively with the team. The ideal candidate should have 5-9 years of experience and hold a qualification of BE in Computer Science, MCA, or MSc in Computer Science. In terms of technical skills, you must have experience in ServiceNow development and implementation on ITSM, ITOM, SecOps, or GRC modules. Proficiency in working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists is required. Experience in the creation and customization of complex workflows and custom workflow activities is necessary. Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX, JSON, and CSS is essential. Additionally, experience in Webservices, SOAP, email, and other integrations is expected. Knowledge of Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages is crucial. Familiarity with AngularJS, Bootstrap, and service mapping would be an added advantage. Expertise in API integrations with other systems, flow designer, instance upgrade, and execution of test plans is required. You should also be able to create test cases, test data, and contribute to the software development life cycle methodology. Resolving technical issues of projects, exploring alternate designs, fostering teamwork, collaborating with stakeholders, and ensuring client satisfaction are key responsibilities. The certifications needed for this role include CSA and CIS (ITSM)/CAD, as well as ITIL V4 certification. About Mphasis: Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back leverages the power of cloud and cognitive technologies to provide hyper-personalized digital experiences to clients and their end customers. The Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis's core reference architectures, tools, speed, innovation, domain expertise, and specialization play a pivotal role in building strong relationships with marquee clients.,

You are a Senior Systems Engineer with 2 to 4 years of experience, specializing in Dynatrace, ITIL V4, Service Now, and Unix in the context of Retail Banking. Your role involves working in rotational shifts without travel requirements. Your primary responsibility is to maintain and optimize systems for seamless operations. Your tasks include monitoring and ensuring the performance of systems through Dynatrace, providing support and troubleshooting for Unix-based systems, utilizing Service Now for incident management, and implementing ITIL V4 practices for enhanced service delivery. Collaboration with cross-functional teams, conducting system audits, maintaining documentation, and ensuring compliance with industry standards are crucial aspects of your role. You will participate in rotational shifts for 24/7 system support, assist in system upgrades and migrations, provide training to junior team members, and engage in continuous learning to stay updated with industry trends. Your contribution to the company's success lies in ensuring reliable and efficient system operations. Your qualifications include expertise in Dynatrace, ITIL V4 practices, Service Now, and Unix, with a preference for experience in Retail Banking. Strong problem-solving skills, attention to detail, and effective communication abilities are essential for this role. Certifications Required: - ITIL V4 Foundation Certification - Dynatrace Associate Certification,

You should have experience in running operations with ITIL processes and be ITIL certified. Your role will require excellent analytical and troubleshooting skills, as well as strong verbal and written communication abilities. You should also demonstrate creative thinking in implementing service improvements, automation, incident reduction, standard change conversion to service request, and fail change reduction. In this role, you must be willing and flexible to learn new technologies, scale up quickly, and adapt to different roles as the situation demands. You should have practical experience with agile methodologies and tools, as well as experience in writing RFPs, solutions, and presentations during client visits. Additionally, experience with leading geographically separated customers and onshore-offshore teams is preferred. Your key responsibilities will include being a Process Subject Matter Expert, overseeing the entire management of the ITIL SIAM processes, and ensuring that supporting tools are aligned with the processes. You will be responsible for process governance, ensuring SLAs and KPIs are being met, and providing solutioning estimations aligned with the delivery scope of work. As part of your role, you will act as the central point of contact between technical teams, stakeholders, and leadership, providing timely updates. You will establish and communicate the process mission, goals, and objectives to all stakeholders, while documenting and maintaining the process and procedures. You will also be responsible for resolving any cross-functional departmental issues and ensuring proper staffing and training for execution. Furthermore, you will be expected to develop and refine process management procedures to enhance efficiency and effectiveness. Monitoring, measuring, and reporting on the effectiveness of the process to senior management, as well as focusing on Continual Service Improvement (CSI) and collaboration with customer organizations, will be essential. In terms of technical requirements, you should be proficient in ITIL V3, ITIL V4, and SIAM practitioner professional certifications, as well as have expertise in process management and process design reengineering. In addition to the above responsibilities, you will lead a team of 4-5 Process Managers and Consultants. Preferred skills for this role include knowledge in IT architecture, service management, change management, incident and request management, service operation, and SIAM. If you possess the required qualifications and skills, and you are looking for a challenging opportunity in IT operations management with a focus on ITIL processes, this role may be a great fit for you.,

You have experience in running operations with ITIL processes and are ITIL certified. Your excellent analytical and troubleshooting skills coupled with strong verbal and written communication abilities make you a valuable asset. Your creative thinking is evident in implementing service improvements, automation, incident reduction, standard change conversion to service request, and fail change reduction. You are open to learning new technologies, scaling up quickly, and adapting to different roles as needed. In your role, you have demonstrated expertise in running operations following ITIL processes and have experience in writing RFPs, solutions, and presentations during client visits. Your practical experience with agile methodologies and tools is commendable. Additionally, you have experience working with geographically separated customers and onshore-offshore teams, showcasing your cross-functional knowledge and excellent collaboration skills. As a Process Subject Matter Expert, you are responsible for overseeing the entire management of ITIL SIAM processes. You ensure that supporting tools are aligned with processes, with clear categorization, prioritization, and efficient management of attributes. Your responsibilities include process governance, ensuring SLAs and KPIs are met, and providing timely updates as the central point of contact between technical teams, stakeholders, and leadership. You excel in establishing and communicating process missions, goals, and objectives to stakeholders, documenting and maintaining procedures, resolving cross-functional issues, and ensuring proper staffing and training for execution. Continuous process improvement is a key focus, where you develop and refine process management procedures to enhance efficiency and effectiveness. Monitoring, measuring, and reporting on process effectiveness to senior management, as well as continual service improvement and collaboration with customer organizations, are part of your responsibilities. In terms of technical requirements, you are proficient in ITIL V3, ITIL V4, and SIAM practitioner professional. Your expertise lies in process management, process design, and re-engineering. Additionally, you play a crucial role in stakeholder management, ensuring clear and consistent communication across teams and external parties. Your preferred skills include technology architecture, ITIL service management, consulting, change management, incident and request management, service operation, and SIAM. You are also tasked with leading a team of 4-5 Process Managers and Consultants, showcasing your leadership abilities and experience in managing teams effectively.,

The IT Asset Manager role is a critical position responsible for overseeing and governing Allison Transmissions IT Asset Management program. This program plays a vital role in the company's ITIL-based global ITSM process framework. As the IT Asset Manager, you will play a key role in establishing ServiceNow as the central repository for all IT assets, ensuring data accuracy, lifecycle integrity, and compliance with ITIL v4 standards. We are in search of an experienced individual to lead the management and governance of IT asset data, focusing primarily on ServiceNow Asset Management and CMDB best practices. The ideal candidate will be actively involved in creating, cleaning up, and managing Configuration Items (CIs) and will collaborate closely with various teams to enforce processes, uphold data quality, and contribute to strategic IT decision-making through enhanced asset visibility. **Key Responsibilities:** - Serve as the subject matter expert for ServiceNow Asset Management and the CMDB, ensuring accurate classification, relationships, and lifecycle status of all Configuration Items (CIs). - Own and oversee the complete lifecycle of IT assets (both hardware and software) within ServiceNow, ensuring data integrity, accuracy, and completeness. - Lead initiatives to cleanse and maintain CMDB data by removing duplicates, outdated entries, and incorrect relationships. - Develop and implement processes and controls to align asset management practices with ITIL v4 standards. - Define and track data quality Key Performance Indicators (KPIs), conduct audits, and consistently enhance asset accuracy and completeness. - Support integrations and data feeds into the CMDB from discovery tools, UEM platforms, and other relevant systems. - Provide training and guidance to teams on asset management processes and effective utilization of the CMDB. - Collaborate with IT operations, security, procurement, and finance teams to enforce asset governance and ensure compliance. **Key Performance Measures:** - End user satisfaction with various IT services including service desk, desktop support, workstation imaging, computer refresh, and deployment support. - Accurate and comprehensive recording of IT assets in the Asset Management and CMDB repositories. - Compliance with IT security policies, device configuration standards, and financial requirements. - Facilitation of routine operational process reviews and working sessions involving multiple service providers, key stakeholders, and the global team supporting the asset management function. **Qualifications:** - Bachelor's degree in Computer Science, Computer Information Systems, Computer Information Technology, or a related technical field, or equivalent experience of 3+ years. - Strong attention to detail, documentation, and adherence to processes. - Knowledge of hardware and software lifecycle processes. - Proficiency in ITIL v4 practices, particularly Asset and Configuration Management. - ServiceNow Certified Implementation Specialist (CIS) in ITAM or CMDB. - Familiarity with Discovery tools such as ServiceNow Discovery, SCCM, JAMF, Intune. - Currently possess or willing to obtain ITIL v4 Foundations certification within 6 months of employment. **Experience:** - Minimum of 5 years of experience in IT Asset Management, Configuration Management, or related roles. - 3 years of experience collaborating with diverse IT and business stakeholders. - 3 years of experience in regulated or enterprise environments. - Extensive hands-on experience with ServiceNow Asset Management and CMDB modules.,

As a Software Engineering - Developer at Kyndryl, you will have the opportunity to be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your role is crucial in our business offering as your code will deliver value to our customers in an efficient and timely manner. Your meticulous attention to detail and commitment to quality will be pivotal in ensuring the success of our products. Your responsibilities will include the following key areas: 1. ITOM Implementation: You will design and implement ServiceNow ITOM modules such as Discovery, Service Mapping, and Event Management to achieve comprehensive visibility into our IT environment. Configuring MID Servers and integrating them with various network devices, servers, and applications for automated asset discovery will be part of your tasks. Additionally, defining and deploying service maps to visualize relationships between IT components for proactive incident management is essential. 2. AIOps Integration: Evaluating and implementing AI-powered ITOM tools and functionalities to automate IT operations and optimize resource utilization will be within your scope. Building workflows and automations utilizing anomaly detection, root cause analysis, and predictive maintenance capabilities is crucial. Your expertise will also be utilized in developing custom dashboards and reports to offer actionable insights for efficient problem resolution and performance optimization. 3. Technical Expertise: Your deep understanding of ServiceNow ITOM modules, scripting languages like JavaScript and Jelly, and integration capabilities will be fundamental. Hands-on experience in network and system administration principles, including device discovery and troubleshooting, is required. Keeping abreast of the latest developments in AIOps and its integration with ServiceNow is expected. 4. Collaboration and Communication: Effective collaboration with IT operations, network, and application teams to comprehend requirements and design optimal ITOM solutions is vital. Communication of technical concepts clearly and concisely to various stakeholders to ensure alignment and buy-in is necessary. Documenting configurations and procedures for future reference and knowledge sharing is also an essential aspect of your role. As a valued member of our team, your contributions will significantly impact the success of our products. You will work alongside a passionate team dedicated to innovation, creativity, and excellence. Your role will empower you to drive innovation, take ownership of your work, and enhance your problem-solving, collaboration, and automation skills. Together, we can make a difference in the realm of cloud-based managed services. Your future at Kyndryl offers exciting opportunities for growth within the job family. With dedication and hard work, you can progress to higher bands and achieve esteemed positions such as Principal Engineer or Vice President of Software. These roles not only allow you to inspire and innovate but also bring a sense of pride and accomplishment in reaching the pinnacle of your career in the software industry. Who You Are: You are experienced and proficient in ServiceNow ITOM implementations, having a growth mindset to drive personal and professional development. Customer success is a priority for you, and you work inclusively with others. Key technical and professional experience required includes a minimum of 7 years in ServiceNow ITOM, expertise in Discovery, Service Mapping, Event Management, proficiency in JavaScript, Jelly scripting, and API integrations, among others. Preferred experience includes knowledge of AIOps, ML-based analytics, familiarity with cloud environments, and involvement in Agile or DevOps environments. At Kyndryl, we value diversity in all its forms and provide a workplace where everyone can bring their whole selves to work. Our dedication to inclusivity ensures a supportive and equitable culture for all employees. As a graduate or intern at Kyndryl, you will have the opportunity to kickstart your career, contribute to the business, access learning opportunities, collaborate with global teams, and engage in community activities. The dynamic and expert-filled atmosphere at Kyndryl offers an excellent environment for your professional growth.,

Job Description: We are hiring an experienced ITIL Process Analyst / Support Professional with hands-on knowledge of ITIL practices. The ideal candidate will ensure proper IT service delivery, manage incidents, problems, and changes effectively, and contribute to service improvement initiatives. Roles & Responsibilities: Implement and manage ITIL-based processes: Incident, Problem, Change, and Service Request Management Monitor, log, and resolve service tickets using ITSM tools Conduct root cause analysis and ensure timely resolution of recurring incidents Participate in change advisory board (CAB) meetings and assist with change evaluations Ensure SLA adherence, generate performance reports, and suggest service improvements Coordinate with technical teams, business users, and vendors for issue resolution Maintain documentation of ITIL processes, SOPs, and work instructions Drive process compliance and continuous improvement initiatives Requirements: Graduate in Computer Science, IT, or related field 26 years of experience in ITIL-based support or service management roles ITIL v3 or ITIL 4 Foundation Certification is mandatory Experience with ITSM tools like ServiceNow , BMC Remedy , or similar Strong understanding of incident, change, and problem management lifecycle Good communication and coordination skills Ability to work in a fast-paced, 24/7 support environment To Apply: Please Walk-in Directly (Monday to Saturday, 9 AM to 6 PM) Free Job Placement Assistance White Horse Manpower Get placed in Fortune 500 companies. Address: #12, Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, Bangalore 560051 Contact Numbers: 9036525353 - 9620333533

Shift Timings: 24*7 Rotational Shifts About Us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize todays systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications whether its public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. Job Summary The Senior IT Process Analyst oversees, and advances change management processes, ensuring compliance, effective stakeholder collaboration, and continual process improvement. This role leads key meetings, delivers training, manages documentation, and provides expert guidance to drive operational excellence in IT Service Management. Duties and Responsibilities Perform comprehensive evaluations of Requests for Change (RFCs), ensuring strict adherence to established change enablement frameworks and best practices. Oversee the maintenance and continual improvement of change records within ServiceNow and provide expert support for related IT Service Management (ITSM) modules. Lead cross-functional collaboration with stakeholders, facilitating effective communication, gathering comprehensive input, and aligning implementation strategies for IT changes. Lead Change Advisory Board (CAB) and Post-Implementation Review (PIR) meetings, fostering executive visibility and robust accountability. Design and implement training programs to elevate change management maturity across teams and stakeholders. Develop, manage, and maintain knowledge base articles, process documentation, and policy materials to support consistent change practices. Conduct comprehensive internal and external audits, ensuring ongoing compliance and continuous process improvement. Facilitate client engagement during onboarding and go-live phases to ensure change processes are clearly aligned and adopted. Create and present executive dashboards and reports that highlight key trends, risks, KPIs, and opportunities for service improvement. Act as a subject matter expert and mentor to associates, fostering knowledge transfer and professional growth within the team. Lead major projects and process enhancements, supporting organizational change initiatives and business transformation. Conduct thorough analyses of change failures and implement root cause remediation strategies to enhance overall change success rates. Qualification and Skills: Required Bachelor's Degree and 6 to 10 years of relevant work experience ITIL 4/V3 Certified. Intermediate ITIL Certifications preferred. ServiceNow, and ITIL process governance. Strong leadership and stakeholder management skills. Proven experience in driving process improvement and audit compliance.