47 Itil V4 Jobs

Requirements, 3 to 5 years IT Incident Management, Stabilization & Release Management experience. Min ITIL V4 foundations certified. Strong communications skills & Stakeholder Management skills. Good experience in reporting skills using Power BI / MS Excel etc. Problem, change management knowledge would be an additional advantage. Job Description: Real Time & continuous follow-up with support teams for incident resolution. Monitor and manage all incidents across the clients and single point of contact for all critical incidents. Manage and coordinate activities during overall ticket life cycle. Conducting Service Review meeting with Business and providing the Trend analysis and improvement I...

Role & responsibilities Operational & Service Delivery - Oversee daily operations of workplace services including Windows, Citrix, SCCM, and Application Packaging. - Ensure adherence to ITIL processes (Incident, Problem, Change, Configuration Management). - Drive automation and continuous improvement initiatives to enhance service efficiency. - Act as an escalation point for complex technical and operational issues. - To lead and manage a 24X7 team of technical professionals within the Digital Command Center. People Management - Lead, coach, and develop a team of administrators and engineers. - Conduct performance reviews, training plans, and career development discussions. - Manage recruitm...

Join our Team Job Summary We are seeking a BMC Helix ITSM Administrator to manage, support, and optimize BMC Remedy ITSM applications. The ideal candidate should possess deep technical expertise in BMC ITSM modules, strong troubleshooting skills, and a solid understanding of ITIL processes. Provide support and configuration for core BMC ITSM modules: Incident, Problem, Change, Asset, and Service Request Management. Design and implement workflow customizations, filters, escalations, and business rules. Configure custom approval flows, notification mechanisms, and dynamic data forms within Smart IT and Digital Workplace (DWP) Provide performance tuning, upgrade support, and migrations. Develop...

Role Overview: As a SM Service Quality Assurance consultant at Ernst And Young LLP, part of the Service Management team, you will play a major role in delivering EY's strategic initiatives through continuous improvement. Your focus will be on portfolio operational stability, building a continual improvement culture, operational standardization, and optimization of business processes. Your expertise will be crucial in identifying existing problems within portfolios and driving efficiency by mentoring stakeholders towards creating value, promoting growth, and stability. Key Responsibilities: - Manage end-to-end service management activities for the portfolio and meet defined SLA/KPI/performanc...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Manage and maintain Windows Server environments (2003 to 2019). Deep expertise in Active Directory (implementation, migration, disaster recovery). Proactive server monitoring and troubleshooting. Handle core services: AD, DNS, DHCP, GPO, IIS, Clustering, Certificate Services, File & P...

As a Techno functional you will be an integral part of the team responsible for solution design and review of all business process and system level changes as part of continual service improvement. Design roadmaps for customer based on the ServiceNow releases. Understanding of the Customer requirements then apply industry best practices and detailed knowledge of ServiceNow to design an optimal solution that supports the business process that meets or exceeds Customer requirements. Assists in quality management reviews and ensures that all business and design requirements are met. Leads internal development of business process story / requirement gathering. Prepare process documents, process ...

As an IT Program Manager at our organization, you will be responsible for leading and coordinating program, complex projects, or multi-stream IT initiatives. Your role will involve ensuring alignment, governance, and successful delivery of these initiatives within the Cloud Services Program team. Key Responsibilities: - Lead end-to-end delivery of IT initiatives involving multiple projects and stakeholders, aligning with business goals and program director's objectives. - Define program roadmap, scope, objectives, and success metrics/reporting in coordination with business goals. - Coordinate cross-functional teams across GDI or Business units to ensure successful delivery within budget. - M...

About Us Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. About The Role Ensure all data network/Collaboration infrastructure operating at hardware and software release levels recommended by Vendors...

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across AI for Service, AI for Work, and AI for Process, we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven...

Responsibilities: * Design, develop, test & maintain Power Platform solutions using SQL, C#, SharePoint, RPA & Power BI. * Implement Gateways with JavaScript & PowerShell scripting skills. Sumeet@rvsiglobal.co.uk or call at +917889617795 Health insurance Provident fund Annual bonus Food allowance

Role Overview: As a Datacenter Operations Lead at Capgemini, you will have the opportunity to shape your career and be part of a collaborative community that inspires you to reimagine what is possible. Your role will involve leading and governing Datacenter operations in alignment with ITIL V4 and Capgemini delivery standards. You will be responsible for ensuring the seamless delivery of operational services, monitoring infrastructure health and performance KPIs, and managing crisis situations and client escalations. Additionally, you will drive risk identification and mitigation strategies, oversee run projects, and ensure smooth integration into operations. Key Responsibilities: - Lead and...

Techwave , we are always in an exercise to foster a culture of growth, and inclusivity. We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life. People are at the core of everything we do. Join us! https://techwave.net/join-us/ Who are we Techwave is a leading global IT and engineering services and solutions company revolutionizing digital transformations. We believe in enabling clients to maximize the potential and achieve a greater market with a wide array of technology services, including, but not limited to, Enterprise Resource Planning, Application Development, Analytics, Digital, and the Inte...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems Do you thrive in a fast-paced environment Then there's a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront...

As an experienced Network Engineer with over 8 years of experience, your primary role will involve handling tickets and incidents via the Service Now platform. You will be expected to lead technical incident calls as a Subject Matter Expert (SME), troubleshoot and provide break-fix support for technical issues, and perform root cause analysis of raised issues. Additionally, you will define process improvements, ensure adherence to processes, and take shared ownership of resolving issues in a SLA-driven environment. Mentoring and training team members as an SME, testing, and auditing as required, and maintaining customer and employee satisfaction are also key responsibilities. You will work a...

As an experienced IT Service Desk Manager at Haass.io, your primary role will be to lead the IT Service Desk team in providing high-quality support and driving service excellence across all operations. You will oversee the service desk support quality, monitor ticket quality, provide actionable feedback, and collaborate with leadership to enhance support standards and customer satisfaction. Additionally, you will guide and mentor the IT support staff, actively participate in coaching, mentoring, and process improvement, and ensure operational oversight. Key Responsibilities: - Lead, mentor, and manage the IT Service Desk Team for optimal performance and professional growth. - Oversee daily s...

Role Overview We are seeking an experienced IT Operations Lead to oversee and optimize our product and platform operations. This role will be pivotal in enhancing our IT Service Management (ITSM) and DevOps practices across processes, people, and tools. The ideal candidate will have a proven track record in driving operational excellence, implementing process improvements, ensuring governance and compliance, and delivering high-quality services to internal and external stakeholders. --- Key Responsibilities Operational Excellence & Optimization Lead the optimization of ITSM and DevOps operations, focusing on process efficiency, team performance, and tool utilization. Identify and implement c...

The Problem Management Problem Analyst is accountable for driving availability by being responsible for eliminating risks to the availability of IT systems. In this role you will partner with technical SMEs and uncover root cause of major incidents, then defining and closing gaps of technical risks in the environment. The Problem Analyst is aligned with domain subject matter experts and will partner to organize, escalate, ensure leadership visibility on outstanding risks, and preventing the recurrence of managed incidents in the environment. The Problem Analyst will have exposure to senior management, technical SMEs, and the authority to escalate requests to reduce risk as quickly as possibl...

The Problem Management Problem Analyst is accountable for driving availability by being responsible for eliminating risks to the availability of IT systems. In this role you will partner with technical SMEs and uncover root cause of major incidents, then defining and closing gaps of technical risks in the environment. The Problem Analyst is aligned with domain subject matter experts and will partner to organize, escalate, ensure leadership visibility on outstanding risks, and preventing the recurrence of managed incidents in the environment. The Problem Analyst will have exposure to senior management, technical SMEs, and the authority to escalate requests to reduce risk as quickly as possibl...

Job Description (JD): We are seeking an experienced ITIL Specialist / IT Service Management (ITSM) Professional to manage and support IT operations aligned with ITIL best practices. The candidate will oversee incident, problem, change, and service request management processes to ensure service quality, availability, and compliance. Position: ITIL / ITSM Specialist Location: Bangalore / Hyderabad Salary: Competitive (Based on experience) Required Skills & Experience: 38 years of experience in IT Service Management / IT Operations. ITIL v3/v4 Foundation Certification (Intermediate or Expert preferred). Strong knowledge of ITIL processes: Incident Management Problem Management Change Management...

Job Description Remaining Positions: 1 Details: DESCRIPTION______________________________________________ The Technical Service Coordinator is responsible for coordinating and managing HCI technical service delivery to clients. This involves working closely with technical teams to ensure that service delivery meets the agreed-upon standards, and that any issues are addressed promptly. Job Responsibilities Coordinating service delivery: This involves working closely with technical teams to ensure that service delivery is coordinated and efficient. The technical service coordinator is responsible for ensuring that services are delivered in a timely and effective manner. Managing customer relat...

The ideal candidate for this role should possess a solid understanding and knowledge of the ITIL framework and ITSM processes, including Incident Management, Problem Management, Change Management, Service Request Fulfillment, and Continuous Service Improvement. It is essential to have experience using IT Service Management tools such as ServiceNow, Remedy, and JIRA. You should have hands-on experience in change and deployment management across both non-production and production environments. Your responsibilities will include providing internal and external cloud service support, space creation, user access management, service configuration, coordination of organizational environments, and t...

As a cross functions lead at Wipro, you will serve as a single point of contact for executing ITIL processes such as incident management, problem management, and change management. This role is designed for a single customer or as per the SIAM framework in a multi-vendor environment. Your responsibilities will include connecting, updating, and managing discussions with customers and other service providers/vendors for infrastructure-related technical services including networking, servers, VMware, and storage. You will be expected to drive and collaborate with multiple stakeholders on day-to-day operations to ensure coordination across technical towers. Leading the ITIL process resources to ...

As a Senior Major Incident Commander at Northern Trust, a globally recognized financial institution with over 130 years of experience, you will play a crucial role in leading crisis resolution across multiple platforms. Based in Pune, in a hybrid work environment, you will utilize your 16+ years of overall experience, including 10+ years in IT Service Management, to efficiently manage major incidents and ensure the swift restoration of services for clients and business partners. Your primary responsibilities will include executing the major incident management process, commanding major incident calls, and contributing to continuous improvement initiatives. Your expertise in IT infrastructure...

Prym Shared Services is seeking a dynamic and results-oriented candidate who specializes in cybersecurity to join its growing team. The successful candidate will be responsible for cybersecurity processes and will be tasked with building a cybersecurity unit. The high performing candidate should work to the ISO27000 standard(s) for information security management and demonstrate a preference for emphasizing governance and management over solely technical controls. This role requires a continuous improvement mindset, strong risk management skills and the ability to navigate an international environment. KEY RESPONSIBILITIES Responsibility for the cyber security incident response process Techn...

Job Description We're AtkinsRalis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services company dedicated to engineering a better future for our planet and its people. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consu...