86 Itil V4 Jobs

Why Us NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform , we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trustAI that delivers lasting business value. We # GoBeyondWorkflows to create new kinds of experiences for our customers. Come join our Crew! The Role NewRocket is a global team made ...

100% Remote Role Permanent position Job Title: ServiceNow HAM Pro Developer Work timings : 3 pm to 11 pm Experience Level : 5+ years Required: 5+ years of experience in IT Asset Management (ITAM) with a focus on Hardware Asset Management (HAM) . Proven hands-on experience with ServiceNow HAM Pro and HAM Workspace . Strong understanding of ServiceNow CMDB , Discovery , and Asset-CI synchronization . Experience creating and managing operational playbooks , asset lifecycle workflows, and catalog items. Familiarity with CSDM, ITIL v4 , and ServiceNow ITAM best practices . Strong analytical skills with experience using reports, dashboards, and Performance Analytics for asset data monitoring. Exce...

Job Title: L2 IT Support Engineer Department: End User / Desktop & Infrastructure Support Experience Required: 3.6+ Years Qualification: Graduate (B.Tech / BE / BCA / MCA preferred) Location- Mumbai/Bangalore Certifications: Mandatory: ITIL V4 (Certified or Pursuing) Preferred: Prince2, G-Suite Admin, Active Directory Key Responsibilities 1. End-User Computing Support Provide day-to-day IT operational support, troubleshooting, and maintenance. Handle issues related to: Windows & Mac systems Printers, Scanners & Telephones Headsets and Meeting Room Equipment Office Network Connectivity & Local Infrastructure 2. System Installation & Troubleshooting Perform installation, configuration, and tro...

Key Responsibilities To work with business, technical, and operational stakeholders to capture and translate requirements into detailed service design inputs (functional & non-functional). To coordinate all service design activities. Develop and maintain Service Design Packages (SDPs) or equivalent ITIL v4 artifacts, including SLAs, OLAs, process flows, support models. Oversee end-to-end lifecycle of IT services from conception of deployment and Go-Live (Hypercare). Ensure all service design activities adhere to organizational policies, ITIL v4 guiding principles, and governance frameworks defined by Service Design to enable the successful transition of the services into live operations. Fac...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Imagine you're a superhero, with the power to transform businesses from ordinary to extraordinary. As a Business Process Consultant at Kyndryl, you'll be just that a trusted advisor helping customers achieve their goals and surpass even their own expectations. As a Business Process Consultant, you will play a crucial role in helping our customers ...

Role & responsibilities Key Responsibilities Lead and coordinate Incident, Problem, and Change Management activities to ensure efficient service delivery and process compliance. Oversee and evaluate IT support team performance, monitoring SLAs, KPIs, and overall operational health. Analyse service desk and operational data to identify trends, recurring issues, and opportunities for improvement. Create detailed dashboards, reports, and performance presentations for senior management. Drive continuous improvement across ITSM processes to enhance service quality, stability, and customer satisfaction. Ensure ITIL v4 practices are consistently applied across all support operations. Maintain accur...

Datacenter Operations Lead Job Description Experience: 6-12 Years Location: Bangalore, Hyderabad, Chennai Roles & Responsibilities Lead and govern Datacenter operations aligned with ITIL V4 and Industry delivery standards. Ensure seamless delivery of operational services in line with SLAs and contractual obligations. Monitor infrastructure health, performance KPIs, and client satisfaction metrics. Manage crisis situations and client escalations with front-end leadership and resolution planning. Drive risk identification and mitigation strategies across Datacenter environments. Oversee run projects and ensure smooth integration into operations within timelines and budgets. Drive transformatio...

This Position reports to: Service Owner for SAP Central Finance Your roles and responsibilities: In this role, You will be responsible for the design and build, integrity, and quality of an IS solution and associated IS services delivered to business. The primary role of the IS Integration BTP is to be responsible for the definition and delivery Integration technology and architecture related to SAP BTS Integration Suite. The role is contributing IS services in Bangalore. You will be mainly accountable for: Expertise in SAP BTP Integration suite System Integration: Facilitate seamless integration of finance processes within the CFIN system, as well as with other enterprise systems ensuring s...

Why Us NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform , we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trustAI that delivers lasting business value. We # GoBeyondWorkflows to create new kinds of experiences for our customers. Come join our Crew! The Role NewRocket is a global team made ...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Imagine you're a superhero, with the power to transform businesses from ordinary to extraordinary. As a Business Process Consultant at Kyndryl, you'll be just that - a trusted advisor helping customers achieve their goals and surpass even their own expectations. As a Business Process Consultant, you will play a crucial role in helping our custom...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by?a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations?unlock the value of technology and build a more sustainable, more inclusive world. Your Role Key Responsibilities Governance & Delivery Own end-to-end service delivery governance for SAP AMS. Act as primary interface between ATG stakeholders and AMS teams. Ensure SLA compliance, performance reporting, and escalation management. Operational Excellence Drive governance forums, ...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems Do you thrive in a fast-paced environment Then there's a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront...

Please find the below JD and company portfolio for your reference: Experience: - 12- 15 years Minimum of 12 to 15 years in Infrastructure Management out of which last five years as SDM managing delivery of more than 50 FTE Location: - Preferred Mumbai, Pune, Bangalore, Chennai. Educational Qualifications: - Engineering Degree BE/ME/BTech/MTech/BSc/MSc/ MCA Skills: - Mandatory Technical Skills: - 5+ years of experience in Service Delivery Management, overseeing infrastructure and application support across cloud and on-prem environments. Proven track record in Infra Project Delivery, including planning, execution, and transition to operations for network, server, and cloud-based solutions. St...

Corporate Title: Assistant Vice President Division: CCJ-Group Technology Services (51002505) Department: CCJZ-IT Service Excellence (54001876) Recruiter: Gonte Janardhan Hiring Manager: Ashish Gupta Copy the below link to share this job posting with your coworkers: About the Role ServiceNow is Swiss Re's strategic technology platform for Enterprise Service Management that we use to offer a centralized, integrated, and standardized set of service management processes (E.g., IM, PM, APM, HRSM, CRD, ITBM, CSM) and custom-built applications, which support the Group Operations and Business Divisions to provide services to their business users. In the innovation space Swiss Re has been ahead of Se...

As a Tech Lead with 5 to 7 years of experience, your role will involve overseeing technical projects to ensure efficient service delivery and contribute to the success of the company. You are expected to lead the design and implementation of IT solutions using ITIL V4 and Service Now to enhance service delivery and operational efficiency. Additionally, you will oversee the maintenance and optimization of Mainframe Utilities to ensure seamless business operations. Your expertise in Unix environments will be crucial to support system stability and performance. Collaboration with cross-functional teams to align IT services with business objectives and drive innovation is also a key responsibili...

Job description: Experience 6 months to 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes Incident, Service Management Project management experience Knowledge of cloud-telephony tools from reporting perspective Responsibilities: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve IT performance ...

Job description: Experience 6 months to 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes Incident, Service Management Project management experience Knowledge of cloud-telephony tools from reporting perspective Responsibilities: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve IT performance ...

Job description: Experience 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes Incident, Service Management Project management experience Knowledge of cloud-telephony tools from reporting perspective Responsibilities: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve IT performance and avoid fu...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems Do you thrive in a fast-paced environment Then there's a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront...

Job description: Experience 6 months to 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes Incident, Service Management Project management experience Knowledge of cloud-telephony tools from reporting perspective Responsibilities: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve IT performance ...

Job description: Experience 6 months to 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes Incident, Service Management Project management experience Knowledge of cloud-telephony tools from reporting perspective Responsibilities: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve IT performance ...

Full Stack ServiceNow Developer Knowledge Management, Problem Management (OOB) & Agentic AI Location: PAN Indian Position Overview We are seeking a highly skilled Full Stack ServiceNow Developer with expertise in Knowledge Management (KM), Problem Management (OOB), and ServiceNow Agentic AI. The candidate will drive the implementation and optimization of ServiceNow's out-of-the-box capabilities while leveraging AI-driven automation and generative experiences to transform how knowledge and problem-solving are delivered across the enterprise. ________________________________________ Key Responsibilities Knowledge Management Knowledge Center Implementation o Deploy and configure the ServiceNow ...

As an experienced professional in the field of Microsoft technologies, you will bring 5 years of expertise to the role. Your proven experience in Active Directory, Entra ID, and Hybrid environments will be invaluable. Your familiarity with GPOs and Intune configurations will allow you to excel in managing user accounts in AD, Entra ID, and hybrid environments. You will have the opportunity to work independently and establish your own area within the organization. Your strong process affinity for Active Directory and IT governance will be key assets in this role. Additionally, your adherence to the ITIL V4 standard will ensure alignment with industry best practices. Prioritization and time ma...

You will be the Senior Major Incident Commander at Northern Trust, a Fortune 500 company known for its innovative financial services and guidance. In this role, you will lead crisis resolution across multiple platforms during major incidents. Your responsibilities will include: - Executing the major incident management process and leading major incident calls to resolve incidents efficiently and restore service with minimal impact on clients and business. - Contributing to the continuous improvement of procedures, controls, and guidelines for an efficient major incident management process. - Monitoring incident trends to identify opportunities for reducing service disruptions. - Creating cle...

Job Description About the Role: We are seeking an ServiceNow Admin with 5 years of ServiceNow Administration (users, roles, ACLs, instance health). Requirements Familiarity TSM Modules (Incident, Problem, Change, Request, Knowledge). Proficient in CMDB management & Discovery. Understanding of Configuration (forms, UI policies, business rules, Flow Designer). Expertise in Reporting & Performance Analytics. Experience in Integrations (REST/SOAP APIs) & data imports/exports. Understanding of Basic JavaScript scripting. Platform upgrades, patching and testing. Proficient in ITIL v4 (Incident, Problem, Change, CMDB best practices). Familiarity with Service Request & Knowledge Management.