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Lead Consultant, BMC Truesight / Helix Operations Management

3 - 7 years

0 Lacs

chennai tamil nadu

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

it operations performance monitoring proactive monitoring itsm bmc remedy servicenow devops bmc truesight bmc helix

Work Mode

On-site

Job Type

Full Time

Job Description

Genpact is a global professional services and solutions firm with over 125,000 employees in more than 30 countries. We are driven by curiosity, agility, and the desire to create lasting value for our clients, including Fortune Global 500 companies. Our purpose is the relentless pursuit of a world that works better for people, and we achieve this by serving and transforming leading enterprises with our deep business knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Lead Consultant, specializing in BMC TrueSight/Helix Operations Management. As a skilled specialist in BMC TrueSight/Helix, you will join our IT Operations team and play a key role in implementing, configuring, maintaining, and optimizing the BMC TrueSight or Helix platform. Your responsibilities will include ensuring end-to-end visibility, performance monitoring, and proactive issue resolution across the enterprise IT environment. Responsibilities: - Install, configure, and administer BMC TrueSight Operations Management and/or BMC Helix solutions. - Develop custom dashboards, policies, rules, and alerts to enhance proactive monitoring capabilities. - Integrate TrueSight/Helix with various ITSM tools (e.g., BMC Remedy, ServiceNow) and other monitoring systems. - Perform upgrades, patching, and health checks for BMC environments. - Analyze performance metrics, trends, and anomalies to improve system reliability and uptime. Qualifications we seek in you: Minimum Qualifications/Skills: - B.Tech/B.E/MCA. - Excellent written and verbal communication skills. Preferred Qualifications/Skills: - Collaborate with infrastructure, application, and DevOps teams for end-to-end monitoring coverage. - Manage event noise reduction, correlation, and root cause analysis. - Provide technical support, documentation, and training to relevant teams. - Ensure compliance with enterprise standards and best practices in monitoring. If you are a proactive and skilled professional with expertise in BMC TrueSight or Helix Operations Management, we invite you to apply for this exciting opportunity to contribute to our IT Operations team. Join us in our pursuit of creating a world that works better for people. Location: India-Chennai Schedule: Full-time Education Level: Bachelor's/Graduation/Equivalent Job Posting: May 20, 2025, 7:33:23 AM Unposting Date: Jun 19, 2025, 1:29:00 PM Master Skills List: Consulting Job Category: Full Time,

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