ITSM Integrations & Automation Specialist

Applied Cloud Computing

8 - 13 years

20 - 30 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

itsm bmc helix bmc remedy

Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Title:

ITSM Integrations & Automation Specialist ( Focusing BMC Helix)

Roles & Responsibilities:

Design, develop, and customize solutions within the
BMC Helix ITSM
suite (including Smart IT, Digital Workplace, and CMDB).
Build and maintain
REST API and web service integrations
between Helix and third-party platforms.
Implement
automation workflows
using BMC Innovation Suite, Business Workflow, or custom scripts.
Create and manage
data transformation logic
, integrations using Pentaho, Integration Service, or native BMC connectors.
Optimize
incident, change, problem, knowledge, and service request management
processes.
Perform
unit testing, documentation
, and deployment of developed functionalities.
Troubleshoot system issues and provide
technical support
for Helix ITSM-related incidents and requests.
Collaborate with ITSM Process Owners, Project Managers, and stakeholders to gather requirements and provide solutions.
Ensure
compliance with ITIL best practices
and organizational security and governance standards.
8+ years of experience in BMC Remedy / Helix ITSM development and configuration.
Strong experience with BMC Helix Innovation Studio, Digital Workplace, and Smart IT.
Hands-on knowledge of BMC CMDB and Reconciliation Rules.
Proficiency in REST/SOAP APIs, JSON/XML, JavaScript, and shell scripting.
Experience with integration tools such as Python, Jitterbit, Business Workflow, Innovation Studio or BMC Integration Services.
Strong understanding of ITIL frameworks.

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