Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
BizOps Engineer IIAt Mastercard technology, we work to connect and power an inclusive, digitaleconomy that benefits everyone, everywhere, by making transactions safe,simple, smart, and accessible. Using secure data and networks, partnerships, andpassion, our innovations and solutions help individuals, financial institutions,governments, and businesses realize their greatest potential. Our decencyquotient, or DQ, drives our culture and everything we do inside and outside of ourcompany. We cultivate a culture of inclusion for all employees that respects theirindividual strengths, views, and experiences. We believe that our differencesenable us to be a better team – one that makes better decisions, drives innovation,and delivers better business results.Technology at MastercardWhat we create today will define tomorrow. Revolutionary technologies thatreshape the digital economy to be more connected and inclusive than ever before.Safer, faster, more sustainable.And we need the best people to do it. Technologists who are energized by thechallenges of a truly global network. With the talent and vision to create the criticalsystems and products that power global commerce and connect peopleeverywhere to the vital goods and services they need every day.Working at Mastercard means being part of a unique culture. Inclusive and diverse,a rich collaboration of ideas and perspectives. A place that celebrates yourstrengths, values your experiences, and offers you the flexibility to shape a careeracross disciplines and continents. And the opportunity to work alongside expertsand leaders at every level of the business, improving what exists, and inventingwhat’s next.
About The Role
The Business Operations (Biz Ops) team is seeking a Business Operations SiteReliability Engineer (SRE).The role of Business Operations Organization is to be the production readinesssteward for Mastercard products. As a Business Operations SRE, we areresponsible for ensuring that our platform is stable and healthy. We break downbarriers to run our products by fostering developer run ownership andempowering developers to build resilient products. We support our developersduring the application build phase in software run principals that includesoperational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforceoperations standards while facilitating an agile and learning culture.We support daily operations with a hyper focus on triage, root cause byunderstanding the business impact of our products and subsequently performingblameless post-mortems. The goal of every Business Operations team is toengage early in the development lifecycle to be more proactive and upfront inthe development process, and to proactively manage production and changeactivities to maximize customer experience and increase the overall value ofsupported applications. Business Operations teams also focus on riskmanagement by tying all our activities together with an overarchingresponsibility for compliance and risk mitigation across all our environments.Ultimately, the role of Business Operations is to align Product and CustomerFocused priorities with Operational needs by providing continuous feedbackthroughout the lifecycle.
Site Reliability Engineering
- Serve as the primary contact responsible for ensuring application
scalability, performance, and resilience.O Practice sustainable incident response and blameless post-mortemswhile taking a holistic approach to problem solving and optimizingtime to recover.O Automate data-driven alerts to proactively escalate issues. Workwith development teams to establish SLOs and improve reliability.
Role Qualifications
The ideal candidate will have experience in many of these areas:
- BS degree in Computer Science or related technical field involving coding
(e.g., physics or mathematics), or equivalent practical experience.
- Coding or scripting exposure.
- Appetite for change and pushing the boundaries of what can be done with
Automation. Be Curious About New Technology, Infrastructure, And
practices to scale our architecture and prepare for future growth.
- Experience with algorithms, data structures, scripting, pipeline
management, and software design
- Systematic problem-solving approach, coupled with strong communication
skills and a sense of ownership and drive.
- Interest in designing, analysing, and troubleshooting large-scale
distributed systems.
- Willingness and ability to learn and take on challenging opportunities and
to work as a member of matrix based diverse and geographically
distributed project team.
- Ability to balance doing things right with fixing things quickly. Flexible and
pragmatic, while working towards improving the long-term health of the
system.
- Comfortable collaborating with cross-functional teams to ensure that
expected system behaviour is understood and monitoring exists to detectanomalies.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
