Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.
About The Opportunity
The Benefit Consultant is a crucial role in our organization and a subject matter expert for the Dayforce HCM Benefits module and Managed Benefits offering. As a Benefit Consultant, you will provide in-depth analysis and recommend solutions to business problems. You will triage complex inquiries and issues from internal and external partners, leveraging technical and analytical skills to provide solutions.
What You'll Get To Do
- Triage Inquiries & Provide Solutions: Triage complex inquiries and issues from internal and external partners, leveraging technical and analytical skills to provide solutions via our CRM tool as outlined by our team’s guidelines.
- Customer Health: Assess customer health using our team’s defined process to ensure we mitigate any risk to our business.
- Subject Matter Expert: This role is a subject matter expert for the Dayforce HCM Benefits module and Managed Benefits offering and provides in-depth analysis and recommends solutions to business problems.
- Benefit Recalculations: Perform benefit recalculations and analyze recalculation results to ensure there are no issues.
- Configuration: Understand and explain systems features and benefit plan setups. Identify issues related to benefits, taking a global approach by recognizing issues and researching all other customers to determine if they are also impacted.
- Testing: Test changes to plan configuration and release items impacting benefits throughout the year and during Open Enrollment.
- File Monitoring: Ensure benefit exports are successfully transmitted from Dayforce to the customers Carriers. Research and resolve failed files.
- Project Oversight: Provide project oversight for Open Enrollment projects, ensuring all deliverables are completed and Managed Benefits best practice and standards are consistently met.
- Carrier Communications & File Tasks: Coordinate with benefit carriers during Open Enrollment to understand their file requirements. Efficiently complete all necessary file-related tasks, ensuring uninterrupted coverage for our customers employees.
- Process Improvements: Participate in process improvement projects and recommend product enhancements that will benefit our customers or the Managed support model.
- Customer Satisfaction: Maintain the highest level of customer satisfaction through a detailed understanding of the customers business needs and business practices.
Skills And Experience We Value
- 5+ years in US benefits is required.
- A high school diploma or GED is required. A bachelor’s degree in business, human resources, or equivalent experience is desired.
- Skills: Excellent written and verbal communication skills, strong organizational skills, attention to detail, time management skills, strong customer focus, analytical and problem-solving abilities, and the ability to work individually and in a team environment.
- Knowledge: Proficiency in auditing large data sets, organizing data, and summarizing findings. Ability to recognize complex problems, analyze situations, and provide suggested resolution.
What’s In It For You
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.We encourage individuals to apply based on their passions.Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.Fraudulent RecruitingBeware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
