Banking Customer Service Sr. Executive

2 - 5 years

1 - 4 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility
  • Handle customer inquiries and resolve issues professionally.
  • Provide timely and accurate information about banking products and services.
  • Build strong relationships with customers to enhance satisfaction and loyalty.
  • Collaborate with internal teams to resolve complex customer complaints.
  • Maintain thorough knowledge of banking products and services to effectively support customers.
  • Identify opportunities to upsell and cross-sell banking products to customers.
Job Requirements
  • Minimum 2 years of experience in customer service, preferably in banking or finance.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
  • Strong problem-solving and analytical skills.
  • Proficient in using computer systems and software applications.
  • Ability to adapt to changing situations and priorities.

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