2 - 7 years
2 - 7 Lacs
Posted:4 days ago|
Platform:
Work from Office
Full Time
Axis Phones is the inbound contact center of Axis Bank, engaging with customers and prospects virtually to deliver seamless service experiences. The team addresses customer requirements, ensures operational excellence, and leverages opportunities for cross-sell and upsell of financial products. It also supports sales and operations through quality improvement, employee engagement, and compliance monitoring, aiming to enhance customer engagement, productivity, and sales effectiveness.
The role focuses on resolving customer queries and complaints effectively at the first instance, ensuring high customer satisfaction and minimal handling time, while driving cross-sell and upsell opportunities.
Axis Bank
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