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AVP ISPL Change Management Operations

AVP ISPL Change Management Operations

BNP Paribas

12 - 17 years

30 - 35 Lacs

Mumbai

Posted:11 hours ago| Platform:

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Skills Required

event management project management process excellence lean six sigma presentation skills banking operations sharepoint transition marketing technical support operations lean ms office suite writing troubleshooting communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

An increasing role is played by ISPL Operations to support Client Engagement Protection and Global Markets Business line. The positions main purpose is to equip ISPL Operations with the ability

to contribute to Continuous Improvement & driving of efficiency Program.

Need experienced resources with a strong foothold in Lean/project improvement initiatives and strong project management background.

To assist Business lines in the development, expansion, growth of its business activities by ensuring the end-to-end value chain design is addressing several aspects such as Process Expertise, Operational efficiency (Automation, Process Design, etc.) & Financial Security (Payment transparency, Sanctions, Group policies, etc.)

Responsibilities

Plan the training calendar
Run the Learning Academy
Possesses a deep understanding of Lean ways of working and coach individuals and teams
Run Leadership Training & Coaching
Run external CI certifications (e.g., Lean Six Sigma)
Run ad-hoc trainings & workshops
Drive continuous improvement mindset and journeys
Execute transversal tasks
Manage local CI (Continuous improvement) Community, including new members onboarding and roadmap planning
Perform new Lean Ambassadors Onboarding Training
Animate Community (Campaigns and Events)
Support Lean Ambassadors Cells
Maintain & support Community Portal (SharePoint)
Manage, promote and report the portal details
Provide methodological support for High Potential ideas and empower Lean Ambassadors to support Low / Medium Potential ideas
Provide technical support to ideas submitters (e.g., troubleshooting, bug reporting)
Run CI Maturity assessments

Technical & Behavioral Competencies

Lean Six Sigma Black Belt certification preferred OR at least a Green Belt certification with extensive experience in continuous improvement/process excellence (non-tech as well)
Coaching and mentoring experience required
Excellent marketing, interpersonal and communication skills (written and verbal) & ability to articulate
Results driven, with a strong sense of accountability. Able to function autonomously
Ability to manage large workloads and tight deadlines
Proactive & effective collaborator
Excellent presentation & problem-solving skills
Good understanding of Banking operations, not mandatory though
Great skills with MS Office suite
Event management is an added advantage
SharePoint expertise is an advantage
International exposure preferred

Specific Qualifications (if required)

Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transitions/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.

Skills

Behavioural Skills : (Please select up to 4 skills)

Ability to share / pass on knowledge

Ability to deliver / Results driven

Creativity & Innovation / Problem solving

Communication skills - oral & written

Transversal Skills:

Ability to manage a project

Ability to develop and adapt a process

Analytical Ability

Ability to manage / facilitate a meeting, seminar, committee, training

Ability to develop others & improve their skills

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 12 years

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AVP ISPL Change Management Operations