An increasing role is played by ISPL Operations to support Client Engagement Protection and Global Markets Business line. The positions main purpose is to equip ISPL Operations with the ability
to contribute to Continuous Improvement & driving of efficiency Program.
Need experienced resources with a strong foothold in Lean/project improvement initiatives and strong project management background. To assist Business lines in the development, expansion, growth of its business activities by ensuring the end-to-end value chain design is addressing several aspects such as Process Expertise, Operational efficiency (Automation, Process Design, etc.) & Financial Security (Payment transparency, Sanctions, Group policies, etc.)
Responsibilities
- Plan the training calendar
- Run the Learning Academy
- Possesses a deep understanding of Lean ways of working and coach individuals and teams
- Run Leadership Training & Coaching
- Run external CI certifications (e.g., Lean Six Sigma)
- Run ad-hoc trainings & workshops
- Drive continuous improvement mindset and journeys
- Execute transversal tasks
- Manage local CI (Continuous improvement) Community, including new members onboarding and roadmap planning
- Perform new Lean Ambassadors Onboarding Training
- Animate Community (Campaigns and Events)
- Support Lean Ambassadors Cells
- Maintain & support Community Portal (SharePoint)
- Manage, promote and report the portal details
- Provide methodological support for High Potential ideas and empower Lean Ambassadors to support Low / Medium Potential ideas
- Provide technical support to ideas submitters (e.g., troubleshooting, bug reporting)
- Run CI Maturity assessments
Technical & Behavioral Competencies - Lean Six Sigma Black Belt certification preferred OR at least a Green Belt certification with extensive experience in continuous improvement/process excellence (non-tech as well)
- Coaching and mentoring experience required
- Excellent marketing, interpersonal and communication skills (written and verbal) & ability to articulate
- Results driven, with a strong sense of accountability. Able to function autonomously
- Ability to manage large workloads and tight deadlines
- Proactive & effective collaborator
- Excellent presentation & problem-solving skills
- Good understanding of Banking operations, not mandatory though
- Great skills with MS Office suite
- Event management is an added advantage
- SharePoint expertise is an advantage
- International exposure preferred
Specific Qualifications (if required) Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transitions/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.
Skills Behavioural Skills : (Please select up to 4 skills)
Ability to share / pass on knowledge
Ability to deliver / Results driven
Creativity & Innovation / Problem solving
Communication skills - oral & written
Transversal Skills:
Ability to manage a project
Ability to develop and adapt a process
Analytical Ability
Ability to manage / facilitate a meeting, seminar, committee, training
Ability to develop others & improve their skills
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 12 years