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General Manager Mall Operations

10 - 15 years

10 - 15 Lacs

Posted:8 hours ago| Platform: Naukri logo

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Skills Required

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Mall Operations & Facility Management

  • Ensure smooth day-to-day operations of all mall departments including housekeeping, security, parking, engineering, and customer service.
  • Monitor operational efficiency, SOP compliance, and maintenance of infrastructure (MEP, HVAC, elevators, etc.).
  • Lead crisis management and ensure adherence to fire, safety, and statutory regulations.

2. Tenant Relations & Coordination

  • Serve as the main point of contact for tenants; resolve escalations quickly and diplomatically.
  • Conduct regular tenant meetings to understand needs, gather feedback, and align on mall-wide promotions and campaigns.
  • Ensure tenant compliance with mall policies and fit-out standards.

3. Marketing & Footfall Generation

  • Oversee the marketing calendar and campaign execution in collaboration with the marketing team.
  • Approve budgets for events, social media promotions, and partnerships aimed at increasing footfalls and visibility.
  • Monitor footfall analytics and campaign ROI to refine strategy.

4. Financial Planning & Budgeting

  • Prepare and manage annual budgets including OPEX, CAPEX, CAM, and revenue projections.
  • Monitor cost control, vendor payments, and revenue targets.
  • Review financial performance and submit periodic reports to senior management.

5. Customer Experience & Engagement

  • Ensure a best-in-class customer experience across all touchpoints cleanliness, signage, amenities, etc.
  • Resolve visitor complaints and monitor satisfaction via surveys and social media sentiment.
  • Initiate upgrades and services (e.g., digital directories, kids’ zones, valet, etc.) to enhance experience.

6. Team Leadership & Vendor Management

  • Lead, mentor, and coordinate between internal teams (engineering, admin, marketing, leasing).
  • Oversee third-party service providers and ensure SLAs are met.
  • Promote a performance-driven, collaborative work culture.

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