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Chief Operating Officer - COO

Chief Operating Officer - COO

Anchanto Services

10 - 15 years

12 - 17 Lacs

Pune

Posted:9 hours ago| Platform:

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Skills Required

Root cause analysis Coo Manager Quality Assurance Operational excellence International operations SAAS Supply chain operations Customer experience Stakeholder management Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring - Chief Operating Officer (COO)

Location: Pune, India
Scope: Global Reports to: CEO Experience: 10 to 15 years Preferred Education: MBA from a Tier-1 B-school Industry Background: SaaS, Technology, or Digital Platforms

About Anchanto

Anchanto is a global SaaS company transforming e-commerce and supply chain operations across Asia, the Middle East, and Europe. With six enterprise-grade products, operations in over 12 countries, 17 million USD in ARR, and more than 300 enterprise customers, Anchanto is now preparing to scale to its next phase of global growth and operational excellence.

Role Overview

The Chief Operating Officer will serve as the #2 executive, working closely with the CEO to lead day-to-day operations across delivery, implementation, customer success, quality assurance, and internal operations. This role is central to scaling the business efficiently while improving performance and customer outcomes across regions.

Key Responsibilities

Lead and streamline global delivery, onboarding, customer success, and support operations
Standardize processes, systems, and playbooks to drive efficiency and customer satisfaction
Implement and track key metrics across SLAs, onboarding, QA, and operational stability
Collaborate with the CEO and leadership team to execute strategic goals
Build and empower second-line leadership and foster a performance-driven culture
Represent operations in board meetings and investor discussions

Success Metrics for the First 12 to 18 Months

Faster onboarding and time to value for customers
Strong SLA adherence and operational KPIs established
Reduced customer escalations due to operational gaps
Scalable systems and teams to support growing customer volume
COO acting as a daily execution partner to the CEO

Ideal Candidate Profile

10 to 15 years of leadership experience in SaaS or tech-enabled businesses
Proven track record in managing international operations, especially in APAC, Middle East, or Europe
Strong expertise in delivery, implementation, customer success, and engineering support
Hands-on experience with KPIs, SLA frameworks, root cause analysis, and governance
Comfortable working across functions and regions, with strong stakeholder management

What We Offer

High-impact leadership role with global ownership
Opportunity to directly influence business scale, profitability, and customer experience
Collaborative and fast-paced work environment
High autonomy and trust, working closely with the CEO and board

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Chief Operating Officer - COO