Key Responsibilities
Strategic Leadership
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Partner with the Global Head of Finance Operations to create cutting-edge, best-in-class processes that serve the business with innovation leadership
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Develop and execute comprehensive finance operations transformation roadmap aligned with business objectives
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Lead cross-functional teams through complex change management initiatives
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Partner with senior leadership to identify opportunities for operational excellence and cost optimization
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Drive adoption of emerging technologies and best practices in finance operations
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Establish our organization as the industry leader in finance operations innovation
Process & Technology Transformation
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Collaborate with Global Head to design revolutionary finance operations processes that set industry standards
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Oversee implementation of modern finance operations systems (ERP, planning tools, analytics platforms, generative AI driven processes)
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Re-Design to optimize finance operations processes across all areas
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Lead automation initiatives to reduce manual processes and improve accuracy
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Establish standardized finance operations processes across global markets and business lines
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Pioneer next-generation finance operations capabilities that differentiate our business
Change Management & Organization Development
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Develop change management strategies to ensure successful adoption of new processes and technologies
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Build transformation capabilities within finance operations teams
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Create training programs and knowledge transfer protocols
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Foster culture of continuous improvement and innovation
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Champion best-in-class service delivery models that exceed business expectations
Projects and Accountability
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Project Accountability: Own delivery of different aspects of project management including - due diligence,solution design, implementation roadmap, project coordination, risk management, testing coordination and stakeholder communication.
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Project planning and execution: Generate and deliver a detailed project execution plan concerning the execution of all aspects of the project.
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Business Case: Prepare cost-benefit analyses for projects across departments while identifying areas where cash flow and revenue can be improved.
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Budgetary oversight - develop project budgets, obtain approvals for and adhere to project scope. Own budget of the assigned project and enable project sponsor to make well-informed decisions about proposed investments, emerging opportunities, and areas for improvement.
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Requirements gathering: Working with the business and finance teams to understand and clarify their requirements, develop scope, cost, and budget estimates and present to the sponsor for approval.
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Risk Management - Consider the potential impact the project will have on the business should it cause an interruption and identify appropriate actions plans to mitigate risk.
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Project Reporting: Present progress updates to Steering Committees and Working groups and drive meaningful insights while providing a roadmap for success
Performance & Analytics
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Establish KPIs and metrics to measure transformation success
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Implement advanced analytics and business intelligence capabilities
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Drive data-driven decision making across finance operations organization
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Develop real-time reporting and dashboard capabilities
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Create innovative performance measurement frameworks that position us as industry leaders
Required Qualifications
Education & Experience
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Chartered Accountant preferred with qualifications in Technology
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15+ years of progressive finance operations experience with 5+ years in transformation/change management roles
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Experience in commercial real estate, professional services, or similar complex service industries preferred
Technical Skills
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Proven track record leading large-scale system implementations (SAP, Oracle, Workday, etc.)
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Strong knowledge of finance operations planning and analysis tools (Hyperion, Anaplan, Adaptive Insights)
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Experience with business intelligence platforms (Tableau, Power BI, Qlik)
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Understanding of automation technologies (RPA, AI/ML applications in finance operations)
Leadership & Soft Skills
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Exceptional project management and program leadership capabilities
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Strong communication and stakeholder management skills
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Proven ability to influence and drive change across matrixed organizations
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Strategic thinking with strong analytical and problem-solving abilities
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Experience managing global, culturally diverse teams
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Passion for innovation and creating industry-leading solutions
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Ability to work effectively across multiple parts of the organization with similar mandates - JLL Technology, Business Excellence and Operations Management teams
Preferred Qualifications
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Experience with Agile/Lean methodologies
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Change management certification (Prosci, Kotter, etc.)
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Knowledge of regulatory requirements in multiple jurisdictions
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Background in shared services or center of excellence models
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Track record of developing award-winning or industry-recognized finance operations processes
