Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in pune
>
Bekaert Industries
>
IT Service Governance & Process Excellence Lead

IT Service Governance & Process Excellence Lead

Bekaert Industries

5 - 10 years

6 - 11 Lacs

pune

Posted:9 hours ago| Platform:

Apply

Skills Required

it services automation ticketing pmp manager quality assurance project management agile customer service it operations auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Activities and Responsibilities

IT Service Management Process Excellence & Continuous Improvement:
Maintain and improve IT governance frameworks (ITIL, COBIT). Optimize key processes Incident, Problem, Change, Service Level, Knowledge Management using Lean-Agile principles and data-driven insights. Own IT-for-IT tools (ticketing, dashboards) to embed best practices and enable visibility.
IT Service Quality Assurance & Governance
: Monitor SLA performance, report service quality, and drive compliance with GDPR, EU AI Act, and internal policies. Ensure audit readiness, manage evidence, and lead risk remediation. Deliver compliance reports and improvement recommendations to leadership.
Vendor Management
: Govern IT service providers at contract level, maintain consolidated performance scorecards, and enforce systemic improvements across services. Support strategic negotiations and unified communication for cross-service enhancements.

Skills

TECHNICAL SKILLS

Certifications

ITIL Foundation (Capability or Lifecycle preferred); higher-level ITIL certifications desirable.
CGEIT, COBIT, CISSP
Lean/Agile certifications (preferred); PMP or equivalent project management certification (optional but desirable).
Compliance Certifications: Certifications such as CISA, or similar are highly desirable.

Core Competencies

Strong ITIL knowledge with proven governance experience.
Skilled in ITIL-based service management, SLA governance, and ITSM tools, approaches, and processes.
Ability to lead organizational change and quality initiatives.

Regulatory Knowledge: Deep understanding of relevant regulations (GDPR, EU AI Act, etc.) and their impact on IT service management.

Technical Breadth

Broad understanding of infrastructure, cybersecurity, applications, platforms, and cloud to govern service delivery effectively.
Ability to track service performance, interpret KPIs, and challenge internal IT product owners, service owners, and vendors using data-driven insights.

SOFT SKILLS

Influence without Authority
: Ability to steer decisions and drive change across global teams without direct reporting lines; strong facilitation and stakeholder engagement skills.
Change Leadership
: Passion for shaping processes and driving transformation in complex environments; resilient and adaptable under ambiguity.
Lean-Agile Ways of Working
: Advocate for iterative delivery, continuous improvement, and collaborative practices; experience applying Lean principles and Agile frameworks in IT service environments.
Measure & Grow Mindset
: Focus on measurable outcomes with quantifiable KPIs; ability to define, track, and report improvements in service quality and efficiency.
Team Player
: Skilled at bringing people together, fostering collaboration in multi-cultural, global teams.
Vendor Relationship Management
: Strong negotiation and conflict resolution skills; ability to build trust and accountability with external partners while maintaining service excellence.

Experience

Minimum
5+ years in IT Service Management
, with proven record in service quality improvement and process optimization.
Preferred: At least
3-5 years as Delivery Manager or Key Account Manager in major IT service providers
(e.g., TCS, Infosys, Cognizant), managing service performance.
Experience managing
global IT services

with complexity
across multiple domains like manufacturing, commercial, HR, finance, and internal processes. Familiarity with
working with multi-cultural teams
in a global setup, able to
collaborate effectively across regions and time zones
.
Oversight of more than 20 different IT services in different IT domains, ensuring cost efficiency, value delivery, and performance optimization across the entire service portfolio.
Demonstrated success in driving measurable improvements in service performance and user experience.
Audit Experience: Proven experience managing IT audits (internal/external), including evidence collection, process walkthroughs, and remediation of findings.

Qualifications and Education

Bachelor s degree in Science, Technology or related field. MBA is a plus.

More Jobs at Bekaert Industries

Finance Partner- Operations Finance

Pune

4 - 7 yrs

INR 18 - 25 Lacs

Technical Specification-Sales Engineer - South India

Hyderabad, Chennai, Bengaluru

1 - 4 yrs

INR 9 - 19 Lacs

Data Steward-Bengaluru

Bengaluru

6.0 - 11.0 yrs

INR 10 - 20 Lacs

Solution Architect - Customer & Commercial IT

Bengaluru

18.0 - 23.0 yrs

INR 35 - 40 Lacs

Data Steward

Bengaluru

1.0 - 3.0 yrs

INR 5 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.