Job
Description
About Anchanto Anchanto is a global enterprise SaaS company whose Cloud and AI platforms power millions of e-commerce and logistics transactions each month across 70+ countries. We combine deep industry expertise with cutting-edge technology to help the world s largest brands, 3PLs, and marketplaces operate and scale seamlessly. Role Overview As QA Associate Director , you will be the strategic owner of Anchanto s quality engineering vision. You ll reshape the department s culture, processes, and tooling, instilling an automation-first, engineering-excellence mindset throughout a rapidly expanding global organisation. You will lead 3-5 QA Managers (collectively 30-40 QA engineers) and partner closely with Product, Platform, and DevOps leaders to embed high-trust quality gates across our CI/CD pipelines. This is a rare opportunity to build (or rebuild) a modern, data-driven QA function from the ground up and ensure every release delights our customers at scale. Key Responsibilities Quality Strategy & Leadership Define one year quality engineering roadmap aligned to product, platform and process restructure. Establish best-in-class QA frameworks, metrics, and governance (defect leakage 0.2 %, 95 % critical-path automationExperience introducing AI/ML-driven quality tooling). Champion shift-left and continuous testing principles, integrating quality early in design and architecture reviews. Organisational Design & Talent Growth Evaluate current team structure; re-organise or rebuild as required to optimise for scalability, autonomy, and product alignment. Hire, mentor, and retain top-tier QA Managers and Principal SDETs; create clear career ladders, succession plans, and up-skilling programs (code quality, systems thinking, cloud-native testing). Engineering Excellence & Automation Standardise toolchains (e.g., Selenium / Testim / Cypress for UI, Rest Assured / Postman for API, JMeter / k6 for performance, chaos frameworks for resilience). Introduce code-review-like practices for test automation , enforcing SOLID principles, DRY test utilities, and version-controlled test assets. Drive in-sprint automation (definition-of-done includes automated tests and service-level objectives). Process & Governance Implement Agile@Scale / SAFe quality checkpoints, ensuring every scrum team owns unit, integration, and contract testing. Deploy quality dashboards in Jira/Confluence and Grafana to visualise real-time risk and readiness; use data to drive continuous improvement. Own production defect triage and post-mortems, ensuring systemic fixes and test-suite updates within SLA. Cross-Functional & Stakeholder Management Serve as single voice of quality in release go/no-go forums, architecture boards, and customer escalations. Collaborate with DevOps to maintain quality gates in CI/CD , including static analysis, security scans, and performance baselines. Manage QA vendor/partner relationships and budgets where outsourced capacity is required. Required Experience & Skills 15+ years in software quality / engineering, with 7+ years in senior people leadership (managing managers). Proven track record building or transforming QA organisations 40 engineers for high-transaction-volume SaaS products. Deep hands-on understanding of test automation architecture , microservices QA, API & contract testing, performance, security, and reliability engineering. Mastery of Agile/Scrum or SAFe , CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, or similar), cloud-native stacks (AWS/GCP/Azure), and Infrastructure-as-Code. Strong command of quality metrics & analytics ; ability to define, instrument, and communicate KPIs that influence engineering behaviour. Exceptional leadership, communication, and change-management skills; experience working with distributed teams across multiple time zones. Bachelor s or Master s degree in Computer Science, Engineering, or a related field (or equivalent industry experience). Experience introducing AI/ML-driven quality tooling (self-healing tests, test-impact analysis, defect prediction). Nice-to-Have Certifications: ISTQB Advanced TM, SAFe SPC/POPM, CSM, or DevOps Institute. Background in e-commerce, logistics, WMS/TMS, or high-volume transactional platforms. Budget ownership and vendor-selection experience for automation tools and managed testing services.
