Chief Operating Officer - COO

As the Chief Operating Officer (COO) at Anchanto, you will play a pivotal role as the #2 executive in the organization. Reporting directly to the CEO, you will be responsible for overseeing day-to-day operations on a global scale, focusing on delivery, implementation, customer success, quality assurance, and internal operations. Your primary objective will be to drive operational efficiency, enhance performance, and elevate customer satisfaction across various regions. **Key Responsibilities:** - Lead and optimize global delivery processes, onboarding procedures, customer success initiatives, and support operations. - Standardize processes, systems, and playbooks to enhance efficiency and ensure high levels of customer satisfaction. - Monitor and track key metrics related to SLAs, onboarding, QA, and operational stability to drive operational excellence. - Collaborate with the CEO and leadership team to execute strategic goals, develop second-line leadership, and foster a performance-driven culture. - Represent operations in board meetings and investor discussions. **Qualifications Required:** - 10 to 15 years of leadership experience in SaaS or tech-enabled businesses. - Proven track record in managing international operations, particularly in APAC, Middle East, or Europe. - Strong expertise in delivery, implementation, customer success, and engineering support. - Hands-on experience in KPIs, SLA frameworks, root cause analysis, and governance. - Ability to work across functions and regions, coupled with strong stakeholder management skills.,