AVP - Inside Sales

What You'll Do

Sales Leadership & Strategy

• Build and manage a team of Sales Development Representatives (SDRs) and Inside Sales Representatives focused on the US market.
• Own team quotas and help team members achieve their individual sales and appointment goals through effective coaching and motivation.
• Oversee end-to-end lead generation, outreach campaigns, and appointment-setting activities.
• Hire, train, and develop top sales talent to create a high-performing, motivated team culture.

Performance & Process Optimization

• Set, monitor, and optimize Key Result Areas (KRAs) for the sales team and ensure alignment with organizational objectives.
• Design and execute effective sales campaigns using data-driven insights to maximize conversions.
• Continuously track, audit, and analyze team performance to identify improvement areas and optimize outcomes.
• Maintain strong process adherence for CRM usage, lead management, and reporting accuracy.

Cross-Functional Collaboration & Campaign Execution

• Collaborate with marketing, operations, and product teams to execute targeted campaigns and refine strategies based on real-time results.

Customer Engagement & Escalation Management

• Develop deep product knowledge to confidently handle escalated calls and lead complex client discussions (second voice calls).

What Were Looking For

• 6+ years of inside sales experience in the US market, preferably in EdTech, SaaS, cloud-based solutions, or enterprise learning.
• 6 -10 years of team leadership experience, managing teams of inside sales professionals.
• Proven expertise in sales campaign planning, funnel management, and performance optimization.
• Excellent communication skills with a neutral accent and strong client-handling abilities.
• Data-driven decision maker with experience using CRMs and analytics tools for sales forecasting.
• Strong operational and process management mindset with a focus on results and accountability.