9 Availability Management Jobs

The Service Management group, part of the Corporate Engineering Reliability Engineering & Enablement Function, is responsible for providing operational end-to-end service ownership and support. This group also manages incident, problem, and change processes throughout the service lifecycle. As a Senior Service Manager, your role is crucial in providing expert input into incident resolution, problem management, and change planning to ensure the customer experience meets agreed levels of satisfaction. With over 10 years of relevant technology domain experience and 15+ years in Technology Operations Management, you will play a key role in maintaining service excellence. Holding ITIL Certifications, particularly V4, and a BS/MS degree in Computer Science or related field is highly desirable. Your expertise in Risk Management, Capacity Planning, Availability Management, and IT SACM processes will be essential in this role. Additionally, your experience in IT SCM/DR, maintaining SLA documents, and driving continuous service improvements will be invaluable. Your responsibilities will include being a member of the incident management process, available 24x7 for major incidents. You will drive incident mitigations, ensure resource mobilization, and communicate effectively with senior leadership during major incidents. In Change and Release Management, you will conduct change risk reviews, maintain knowledge of the forward schedule of change, and advise on change standard processes. Proactive problem assessment, root cause analysis, and driving preventative actions will be part of your role in Problem Management. Your expertise in Availability Management will involve advising on service operability requirements, recommending availability improvements, and analyzing data against targets. As a champion of Continuous Service Improvement, you will create and maintain Service Improvement Plans, manage a pipeline of CSI activities, and provide clear advice on managing service risk. Governance, compliance, service performance reporting, Service Level Management, and engagement in Service Forums will also be integral parts of your responsibilities. Joining London Stock Exchange Group (LSEG) means becoming part of a global organization with a diverse workforce across 65 countries. LSEG values individuality, encourages new ideas, and is committed to sustainability. Together, we aim to drive sustainable economic growth and support the transition to net zero. LSEG offers a range of benefits including healthcare, retirement planning, and wellbeing initiatives to support its employees. For more details on privacy and data protection, please refer to the privacy notice provided by London Stock Exchange Group (LSEG).,

As a Database Administrator specializing in MSSQL, you will be responsible for monitoring log and event files to identify potential errors that may lead to incidents. Your duties will include monitoring the availability of the Disaster Recovery Database, reporting on log replications, and ensuring consistent configurations through periodic configuration reviews. You will be required to review and make recommendations to maintain database availability, generate monthly reports on database availability, and take necessary actions to prevent database failures. This may involve reinstalling database software, reconfiguring log shipping, and responding to database-related incidents by driving corrective actions. Furthermore, you will be expected to correlate related incidents into problem tickets for management through the problem management process. Utilizing trend analysis, you will identify, detail, categorize, prioritize, and create Problem Management Records. Other responsibilities include restoring databases, creating and scheduling jobs for routine maintenance tasks, rebuilding indexes, purging database logs and trace files, and managing performance through defragmentation and performance tuning. Additionally, you will be required to handle service requests through the change management process. This role requires a minimum of 4-5 years of experience and is based in Mumbai. If you are a proactive individual with a strong understanding of MSSQL database administration, this opportunity may be a perfect fit for you.,

As a PostgreSQL DBA, you will be responsible for managing the PostgreSQL database system efficiently. Your primary duties will include creating database objects like triggers and indexes, monitoring database performance to ensure optimal functionality, and identifying potential issues early to address them promptly. You will also be in charge of maintaining database backups and implementing disaster recovery procedures in case of database loss. Monitoring security to prevent unauthorized access, scheduling regular server maintenance, managing database schema, and ensuring database availability will be essential tasks in your role. Furthermore, you will provide best practice guidance to the development team, resolve production data issues, handle tablespace and role management, and develop automation technologies to enhance data loading processes. Developing relational databases, ensuring data integrity, managing user access by adding or removing users as necessary, and maintaining the database using utilities like pg_ctl and psql will also fall under your responsibilities. To excel in this position, the ideal candidate should hold a degree and possess a minimum of 6 years of solid experience as a Production Support DBA.,

The IT Manager at Sanand is responsible for all IT applications and services on-site, including planning, implementation and support of all IT systems and physical infrastructure. You will also be responsible for Managing PDC operations / NSC / Customer relationship Center (CRC) and Chennai plant related operations. The position requires strong leadership and technical skills, off-hour, weekend, and holiday coverage as required by the business needs. You will supervise teams of GSR, agency, and purchased service resources. The position is matrixed to ISIT IMG General Manager, with a dotted line report to the resident Plant Manager. You are expected to interact directly with business partners at all levels, including both hourly and salaried employees, vendors, and others, including plant management and Manufacturing directors as required. Your responsibilities will include running and protecting all IT services at the site, including data centers, network equipment, servers, PCs, mobile devices, and applications. You will support major business and IT initiatives such as New Model Program launches, hardware/infrastructure/application upgrades, facility changes, IIOT, and end user productivity launches. Additionally, you will manage the development of yourself and your team, ensuring compliance with industry regulations and company policies related to IT security and data management, and developing and managing the IT budget. You will also be responsible for monitoring overall system performance, troubleshooting issues proactively, evaluating and recommending innovative technologies to improve efficiency and productivity, and maintaining a healthy relationship between IT teams and other cross-functional teams of the plant & plant management. Acting as a liaison between site operations and corporate IT teams will also be part of your role. Qualifications: Education: - Bachelor's degree or equivalent qualification in a technical discipline - Master's degree work in a related technical field is desirable Work Experience: 10+ years Technical Skills: - Cloud (GCP) / Server / Network Certifications preferred - ITIL / ITSM Incident, Problem, Change, Capacity, and availability Management - Exposure to Data center infrastructure and operations - Project Management tools - Network topology, Network device management understanding, IT Cabling Knowledge & Plant networks: OA, MPN and CPN Functional Skills: - Creative / out of the box thinking and quickly developing approaches to problems and recommending actions to management - Solid understanding of business processes and IT systems/processes. Functional business knowledge of Manufacturing, MP&L - Ability to balance numerous projects and requests - Ability to drive to root cause and work to develop monitoring/preventative measures - Work efficiently and effectively with diverse, cross-functional teams under stressful circumstances Preferred experience: - Experience of IT infrastructure and applications infrastructure supported in a complex manufacturing environment with preference to the automotive industry - Program/Project management utilizing project delivery tools and techniques - Experience of working within a large cross-functional organization - Previous plant IT manager or manufacturing operations experience will be a PLUS - Previous working experience with non-IT functions: manufacturing, HR, facilities, finance, purchasing etc. Behavioral/Leadership Skills: - Strong interpersonal and conflict management skills - Ability to motivate and influence team members in a cross-functional multi-region setting - Maturity in dealing with all levels of business and IT management including directors and senior management,

As an IT Technology Services Expert in Availability Management at SAP, you will play a crucial role in coordinating and driving various teams involved in Problem Management, Critical Incident Management, and Event Management. Your primary responsibility will be to ensure the swift restoration of services during critical incidents for customers, conduct root cause analysis, and facilitate remediation for major incidents. Additionally, you will be responsible for maintaining effective communication with internal stakeholders, providing regular updates on the status and progress of service restoration, and collaborating with various roles within the organization to drive continuous improvement initiatives across different service areas. Your tasks will involve coordinating activities among teams working on Problem Management, Critical Incident Management, and Event Management, ensuring quick service restoration, conducting root cause analysis for major incidents, and driving continuous improvement initiatives across these areas. You will be required to liaise with stakeholders such as ZOR Service Execution Owner, CIM Service Execution Owner, Event Management Service Execution Owner, Incident Management Service Area Owner, Process Managers, Major Incident Managers, Managed Service Providers, and Senior Management to ensure seamless coordination and execution of service restoration activities. To excel in this role, you should possess a Bachelor's or Master's degree in Business Administration, Computer Science, IT, Engineering, or a related field. Additionally, having professional certifications such as ITIL Foundation Certification, cloud operations/hyperscaler related certification, and project management certification will be considered advantageous. Your role will be pivotal in guaranteeing the quickest possible service restoration for customers" critical incidents, conducting root cause analysis, and driving continuous improvement initiatives across different service areas within the organization. At SAP, we are committed to fostering a diverse and inclusive workplace where every individual, regardless of background, feels valued and empowered to perform at their best. We believe in the strength of diversity and invest in our employees to help them realize their full potential. By joining SAP, you will be part of a purpose-driven and future-focused organization that values collaboration, personal development, and creating a better and more equitable world. If you are passionate about leveraging technology to drive positive change and want to bring out your best, SAP is the place for you.,

ITAO is the custodian of the application and is responsible to apply and enable during Life-Cycle of the application the IT policies and procedures with specific consideration to IT management and Information Security. The ITAO ensures a clear separation of the responsibility within the project, aimed at achieving a safe and secure running of the application and compliance to regulations, policies and standards. ITAO is responsible for application documentation, application infrastructure reliability and compliance, and is usually the IT SPOC for audit initiatives. . Your key responsibilities Strategy & Architecture Enterprise IT governance: Reviews current and proposed information systems for compliance with the organisation's obligations (including legislation, regulatory, contractual and agreed standards/policies) and adherence to overall strategy. Provides specialist advice to those accountable for governance to correct compliance issues. Cloud Security & Governance : Migration on Cloud from on-prem setup end to end with ensuring application/infrastructure and Data Security Information security: Communicates information security risks and issues to business managers and others. Performs basic risk assessments for small information systems. Contributes to vulnerability assessments. Applies and maintains specific security controls as required by organisational policy and local risk assessments. Investigates suspected attacks. Responds to security breaches in line with security policy and records the incidents and action taken. Information content publishing: Understands technical publication concepts, tools and methods and the way in which these are used. Uses agreed procedures to publish content. Obtains and analyses usage data and presents it effectively. Understands, and applies principles of usability and accessibility to published information. Specialist advice: Actively maintains knowledge in one or more identifiable specialisms. Provides detailed and specific advice regarding the application of their specialism(s) to the organisation's planning and operations. Recognises and identifies the boundaries of their own specialist knowledge. Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organisation. Knowledge management: Maintains knowledge management systems and content to meet business needs. Supports others to enable them to complete knowledge management activities and form knowledge management habits. Reports on progress of knowledge management activities. Configures and develops knowledge management systems and standards. Supports changes to work practices to support capture and use of knowledge. Business risk management: Investigates and reports on hazards and potential risk events within a specific function or business area. Continuity management: Implements and contributes to the development of a continuity management plan. Coordinates the assessment of risks to the availability, integrity and confidentiality of systems that support critical business processes. Coordinates the planning, designing, and testing of maintenance procedures and contingency plans. Data management: Assists in providing accessibility, retrievability, security and protection of data in an ethical manner. Methods and tools: Provides support on the use of existing method and tools. Configures methods and tools within a known context. Creates and updates the documentation of methods and tools. Change and Transformation Requirements definition and management: Assists in the definition and management of requirements. Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries. Assists in the creation of a requirements baseline and in investigating and applying authorised requests for changes to base-lined requirements, in line with change management policy. Delivery and operation Availability management: Contributes to the availability management process and its operation and performs defined availability management tasks. Analyses service and component availability, reliability, maintainability and serviceability. Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels. Implements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures. Service acceptance: Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard. Feeds into change management processes. Configuration management: Applies tools, techniques and processes to track, log and correct information related to configuration items. Verifies and approves changes ensuring protection of assets and components from unauthorised change, diversion and inappropriate use. Ensures that users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates. Performs audits to check the accuracy of information and undertakes any necessary corrective action under direction. Asset management: Applies tools, techniques and processes to create and maintain an accurate asset register. Produces reports and analysis to support asset management activities and aid decision making. Change management: Develops implementation plans for complex requests for change. Evaluates risks to the integrity of service environment inherent in proposed implementations (including availability, performance, security and compliance of the business services impacted). Seeks authority for those activities, reviews the effectiveness of change implementation, and suggests improvement to organisational procedures governing change management. Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change. Security administration: Investigates minor security breaches in accordance with established procedures. Assists users in defining their access rights and privileges. Performs non-standard security administration tasks and resolves security administration issues. Application support: Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures. Problem management: Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Enables development of problem solutions. Coordinates the implementation of agreed remedies and preventative measures. Analyses patterns and trends. Incident management: Ensures that incidents are handled according to agreed procedures. Investigates escalated incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyses causes of incidents, and informs service owners in order to minimise probability of recurrence, and contribute to service improvement. Analyses metrics and reports on performance of incident management process. Skills and quality Quality assurance: Contributes to the collection of evidence and the conduct of formal audits or reviews of activities, processes, data, products or services. Examines records for evidence that appropriate testing and other quality control activities have taken place and determines compliance with organisational directives, standards and procedures. Identifies non-compliances, non-conformances and abnormal occurrences. Conformance review: Collects and collates evidence as part of a formally conducted and planned review of activities, processes, products or services. Examines records as part of specified testing strategies for evidence of compliance with management directives, or the identification of abnormal occurrences. Digital forensics: Contributes to digital forensic investigations. Processes and analyses evidence in line with policy, standards and guidelines and supports production of forensics findings and reports. Relationships and engagement Relationship management: Identifies the communications and relationship needs of stakeholder groups. Translates communications/stakeholder engagement strategies into specific activities and deliverables. Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans. Provides informed feedback to assess and promote understanding. Facilitates business decision-making processes. Captures and disseminates technical and business information. Experience/Exposure Autonomy: Works under general direction. Uses discretion in identifying and responding to complex issues and assignments. Receives specific direction, accepts guidance and has work reviewed at agreed milestones. Determines when issues should be escalated to a higher level. Influence : Interacts with and influences colleagues. Has working level contact with customers, suppliers and partners. May supervise others or make decisions whichimpactthe work assigned to individuals or phases of projects. Understands and collaborates on the analysis of user/customer needs and represents this in their work. Complexity: Performs a range of work, sometimes complex and non-routine, in a variety of environments. Applies methodical approach to issue definition and resolution. Knowledge: Has a sound generic, domain and specialist knowledge necessary to perform effectively in the organization typically gained from recognized bodies of knowledge and organizational information. Demonstrates effective application of knowledge. Has an appreciation of the wider business context. Takes action to develop own knowledge. Business skills: Demonstrates effective communication skills. Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines and according to relevant legislation, standards and procedures. Contributes fully to the work of teams. Appreciates how own role relates to other roles and to the business of the employer or client. Demonstrates an analytical and systematic approach to issue resolution. Takes the initiative in identifying and negotiating appropriate personal development opportunities. Understands how own role impacts security and demonstrates routine security practice and knowledge required for own work. Cloud Migration and Understanding: Basic Knowledge on IaaS/PaaS/SaaS and migration from different environments to Cloud Your skills and experience Experience 6 to 9 years IT Service Management, IT Governance or IT Project Management background. Excellent communication and presentation skills, highly organized and disciplined. Experienced in working with multiple stakeholders. Ability to create and naturally maintain good business relationships with all stakeholders. Comfortable working in VUCA (Volatility Uncertainty Complexity Ambiguity) and highly dynamic environments. ITAO will typically have a rather limited technical hands on involvement. A high-level understanding on the products/technologies below is welcomed: Databases: mainly Oracle Application/web servers (like J2EE based, especially JBoss, Tomcat, WebLogic Server, Apache) Management of security certificates. Unix servers very basic administration Microservices and SOA Communication and encryption protocols (mainly HTTP(S), SSL) Networking (firewalls, load balancers, etc) High Availability Architecture. Reasonable understanding and relevant experience in Agile-Scrum delivery and main tools (Jira & Confluence); 4-5 years of work experience in IT; 2-3 years project management or application owner experience. Preferable skills: Experience working with distributed development teams; Experience in finance products Experience on Google Cloud Security and Management

As a Global Monitoring Analyst at our Pune location, you will play a crucial role in managing processes and tools for IT infrastructure monitoring. Your primary responsibility will be to ensure the overall availability, performance, and health of all IT components by effectively managing alerts. You will need to oversee critical IT infrastructure-related incidents and facilitate Major Incident Management (MIM) through a combination of people, processes, and technology. Your key responsibilities will include: - Monitoring key performance metrics and availability of enterprise IT infrastructure. - Monitoring alerts across various infrastructure environments including VMware, storage, networks, databases, and operating systems (Windows, Linux). - Facilitating Major Incidents by initiating P1 bridge calls, engaging technical teams and stakeholders as required. - Providing timely, accurate, and effective communication on service impacting alerts, as well as conducting capacity analysis and reporting bottlenecks to IT Service Management (ITSM) and technical teams. - Generating reports such as IT Infrastructure Snapshot report, P1 trend analysis, Alert analysis, and Device Availability. - Managing alerts configuration, maintenance, upgrades, vulnerability management, administration, and coordinating with vendors for various monitoring tools. To be successful in this role, you should have a minimum of 1 year of relevant experience in Enterprise IT Infrastructure Monitoring, Alert Management, P1 Incident Management, Stakeholder communication, and Capacity Management. Additionally, experience in Monitoring and Event Management, Incident Management, Problem Management, Change Management, Availability, Capacity, Performance Management is required. Your work will be aligned with Accelya's global business strategy, values, and missions.,

The Service Level and Availability Manager position at NomiSo involves planning, measuring, monitoring, and continuously improving the availability of the network infrastructure and supporting services. As a proactive individual, you will play a crucial role in ensuring that service requirements are consistently met, overseeing the drafting, coordination, monitoring, and reporting of Service Level Agreements (SLAs) to maintain and enhance service quality. Your responsibilities will include leading root cause analysis for service availability failures, collaborating with third-party vendors, implementing automation and monitoring tools, planning strategies to improve availability, measuring and monitoring service performance against established SLAs, drafting SLAs with stakeholders, coordinating with various teams, conducting regular reviews of service achievements, facilitating communication between stakeholders, identifying and implementing best practices, providing input for capacity planning and risk management related to service availability. To be successful in this role, you must have at least 8 years of experience in Service Level Management, Availability Management, or related fields. Strong understanding of ITIL frameworks, experience in drafting and managing SLAs and KPIs, excellent analytical skills, strong communication and interpersonal skills are essential. Familiarity with monitoring tools and service management platforms, relevant certifications like ITIL or CCNP, and experience in project management and process improvement methodologies are considered advantageous. As for education, a Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field is required for this role. The position is based in Bangalore/Hyderabad. NomiSo is a Product Engineering company focused on Video Stream Engineering, backed by AI and ML. The company comprises a team of Software Engineers, Architects, and Cloud Experts with extensive expertise in Technology and Delivery Management. The mission of NomiSo is to Empower and Enhance the lives of customers through simple solutions for complex business problems. NomiSo values an entrepreneurial spirit and encourages continuous learning, growth, and improvement. The company offers a positive, stimulating, and fun environment with opportunities for career growth, a fast-paced approach to innovation, and a culture that values diverse viewpoints and encourages new ideas. If you are someone who thrives on challenges, shares a passion for technology, and seeks to push your boundaries, NomiSo invites you to join the team in fulfilling your career aspirations.,

About The Role Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. Role Overview The IT Risk Analyst is responsible for independently identifying, assessing, and mitigating IT risks. This role requires a deeper understanding of risk management frameworks and methodologies. The IT Risk Analyst will conduct thorough risk assessments, implement risk mitigation strategies, and collaborates with other departments to ensure compliance with company policies and regulatory requirements. You will collaborate closely with business and IT stakeholders, ensuring that risk assessment transaction are comprehensive, timely, and compliant with organizational standards and best practices. What will you do in this role: Identify potential risks across various areas such as financial, operational, strategic, and compliance risks. Conduct risk assessments and analyses to evaluate the likelihood and impact of identified risks. Analyze data and trends to understand the nature and extent of risks. Use quantitative and qualitative methods to measure and prioritize risks. Develop strategies and action plans to mitigate or manage identified risks. Implement risk control measures and monitor their effectiveness. Prepare detailed reports and presentations on risk assessments and mitigation strategies. Communicate findings and recommendations to senior management and stakeholders. Ensure that the organization complies with relevant regulations and industry standards. Conduct audits and reviews to ensure adherence to risk management policies and procedures. Stay up-to-date with industry trends and best practices in risk management. Continuously review and improve risk management processes and frameworks. What should you have: Bachelors degree in Information Technology, Computer Science or any Technology stream. 3+ years of hands-on experience in IT risk assessments, vendor management, and regulatory compliance. In-depth knowledge of risk assessment frameworks and methodologies. Strong analytical skills to assess and interpret complex data. Ability to identify trends, patterns, and potential risks. Excellent verbal and written communication skills to convey risk findings and recommendations. Ability to present complex information to non-technical stakeholders clearly. Strong problem-solving skills to develop effective risk mitigation strategies. Proactive approach to identifying and addressing potential risks. Meticulous attention to detail to ensure accurate risk assessments and reporting. Understanding of relevant regulations and compliance standards. Ability to manage risk-related projects and coordinate with various teams. Strong organizational skills to handle multiple tasks and priorities effectively.