SAP PP & QM Consultant

A leading global financial services firm is seeking a skilled SLA and Availability Management Analyst to join their dynamic team in Pune. As an SLA and Availability Management Analyst, you will play a crucial role in ensuring the adherence to SLAs and KPIs for both internal and external customers. Your responsibilities will include monitoring and optimizing IT services to achieve high availability and performance, defining and continuously improving SLA and availability management processes, analyzing service performance data to identify trends and opportunities for improvement, generating comprehensive reports on service availability and performance, collaborating with incident management teams to minimize service disruptions, and assessing future capacity needs for optimal performance and availability. To excel in this role, you should have a minimum of 6 years of experience in SLA and availability management, a strong familiarity with ITIL best practices and frameworks, proficiency in ITSM tools, particularly ServiceNow, advanced skills in data analysis and reporting tools such as PowerBI and Excel, excellent communication and problem-solving skills, the ability to work independently and collaboratively, knowledge of infrastructure components including servers, networks, and storage, as well as experience in capacity planning and performance tuning. In return, we offer a competitive salary and benefits package, the opportunity to work on cutting-edge projects, a collaborative and supportive work environment, and potential for career growth and development. This is your chance to join a global leader in the financial industry and contribute to its success. If you are passionate about ensuring high service availability and performance, we invite you to apply for this exciting opportunity. Please apply online with your resume, and our digitalxnode evaluation team will reach out to you if your profile is screen-selected. Your data will be kept in our repository, and our team may contact you for other positions. This full-time position is based in Pune, with a hybrid work mode and requires a minimum of 3 years of experience.,