Cross Functional Service Management

Role Overview: As an experienced and dynamic Cross-Functional ITIL Service Management Lead, your primary responsibility will be to drive, coordinate, and enhance IT service management processes across departments. Your role will play a pivotal part in aligning ITSM practices with business goals, ensuring service consistency, optimizing cross-functional collaboration, and promoting continual improvement utilizing the ITIL framework. Key Responsibilities: - Manage ITIL processes such as Availability Management, Capacity Management, Cross Functional Service Management, and Service Level Management. - Have a strong understanding of the ITIL service lifecycle and service value system. Qualification Required: - Experience working with ITSM platforms like ServiceNow, Cherwell, or BMC Remedy. - Possess excellent analytical, communication, and stakeholder management skills. - Demonstrate the ability to work across organizational silos and effectively manage multiple priorities.,