Cross Functional Service Management

As an experienced and dynamic Cross-Functional ITIL Service Management Lead, your primary responsibility will be to drive, coordinate, and enhance IT service management processes across departments. Your role will play a pivotal part in aligning ITSM practices with business goals, ensuring service consistency, optimizing cross-functional collaboration, and promoting continual improvement utilizing the ITIL framework. Key responsibilities will include managing ITIL processes such as Availability Management, Capacity Management, Cross Functional Service Management, and Service Level Management. You will also be expected to have a strong understanding of the ITIL service lifecycle and service value system. To excel in this role, you should have experience working with ITSM platforms like ServiceNow, Cherwell, or BMC Remedy. Additionally, possessing excellent analytical, communication, and stakeholder management skills will be crucial for success in this position. You should also demonstrate the ability to work across organizational silos and effectively manage multiple priorities. Overall, this role offers an exciting opportunity to lead and drive IT service management initiatives that are essential for the organization's success and alignment with business objectives.,