Do you want to work with great people? Looking for the opportunity to progress and further develop your career? We’re currently recruiting and would love to speak with you about how SSP could be the right place for you. Please read on for further information. Job Summary As a network operations associate will be a part of a NOC team which monitors, maintains and troubleshoots the SSP hosting infrastructure and its associated services. The goal is to employ investigative and troubleshooting skills to resolve both routine and complex network, computer hardware and OS issues in a timely and efficient manner whilst maintaining up time for all systems Job Description WE’D LIKE TO MEET A NOC ASSOCIATE WITH: At least 1-2 yrs. of work experience in a relevant role Experience of working on a Service Desk, analyzing and resolving client issues. This includes familiarity with the use of SQL and/or database manipulation techniques used in data conversions Experience on Dynatrace would be desirable Knowledge of Insurance Industry would be desirable A working knowledge of one or more specified operating systems appropriate for SSP’s needs would be desirable Demonstrable knowledge of ITIL standards ITIL qualified to Foundation Level or significant experience working in a similar role in an ITIL environment Strong verbal and written communication skills Organized and methodical in the approach to routine and administrative matters Should be comfortable with 24*7 shift. THE NOC ASSOCIATE RESPONSIBILITIES INCLUDE: Contributes to the availability management process and its operation and performs defined availability management tasks Analyses service and component availability, reliability, maintainability and serviceability Ensures that services and components meet and continue to meet all their agreed performance targets and service levels Implements arrangements for disaster recovery and documents recovery procedures Conducts testing of recovery procedures Assists in the investigation and resolution of issues relating to applications Assists with specified maintenance procedures ACCOUNTABILITY Monitoring and troubleshooting servers, network, operating system and proprietary software issues, identifying severity and impact of any alerts and managing through to resolution Manage incident trouble tickets, ensuring they are regularly updated with meaningful technical analysis and next action timeframes Coordinate open incident trouble tickets, liaising with other stakeholders to ensure minimum disruption and downtime to customers Monitor all scheduled batch activity through to successful completion Identify and recommend enhancements to monitoring and alerting systems where appropriate Implement approved changes to infrastructure and application systems out of hours where required Assist in the production of NOC documentation including support guides, knowledge base articles and procedures Participate in the seamless transfer of information from one shift to the next Worker Type Regular
Do you want to work with great people? Looking for the opportunity to progress and further develop your career? We’re currently recruiting and would love to speak with you about how SSP could be the right place for you. Please read on for further information. Job Summary As a network operations associate will be a part of a NOC team which monitors, maintains and troubleshoots the SSP hosting infrastructure and its associated services. The goal is to employ investigative and troubleshooting skills to resolve both routine and complex network, computer hardware and OS issues in a timely and efficient manner whilst maintaining up time for all systems Job Description WE’D LIKE TO MEET A NOC ASSOCIATE WITH: At least 1-2 yrs. of work experience in a relevant role Experience of working on a Service Desk, analyzing and resolving client issues. This includes familiarity with the use of SQL and/or database manipulation techniques used in data conversions Experience on Dynatrace would be desirable Knowledge of Insurance Industry would be desirable A working knowledge of one or more specified operating systems appropriate for SSP’s needs would be desirable Demonstrable knowledge of ITIL standards ITIL qualified to Foundation Level or significant experience working in a similar role in an ITIL environment Strong verbal and written communication skills Organized and methodical in the approach to routine and administrative matters Should be comfortable with 24*7 shift. THE NOC ASSOCIATE RESPONSIBILITIES INCLUDE: Contributes to the availability management process and its operation and performs defined availability management tasks Analyses service and component availability, reliability, maintainability and serviceability Ensures that services and components meet and continue to meet all their agreed performance targets and service levels Implements arrangements for disaster recovery and documents recovery procedures Conducts testing of recovery procedures Assists in the investigation and resolution of issues relating to applications Assists with specified maintenance procedures ACCOUNTABILITY Monitoring and troubleshooting servers, network, operating system and proprietary software issues, identifying severity and impact of any alerts and managing through to resolution Manage incident trouble tickets, ensuring they are regularly updated with meaningful technical analysis and next action timeframes Coordinate open incident trouble tickets, liaising with other stakeholders to ensure minimum disruption and downtime to customers Monitor all scheduled batch activity through to successful completion Identify and recommend enhancements to monitoring and alerting systems where appropriate Implement approved changes to infrastructure and application systems out of hours where required Assist in the production of NOC documentation including support guides, knowledge base articles and procedures Participate in the seamless transfer of information from one shift to the next Worker Type Regular
Role Overview: As a Network Operations Associate at SSP, you will be a part of the NOC team responsible for monitoring, maintaining, and troubleshooting the hosting infrastructure and associated services. Your main goal will be to utilize investigative and troubleshooting skills to resolve routine and complex network, computer hardware, and OS issues efficiently while ensuring uptime for all systems. Key Responsibilities: - Contribute to the availability management process and perform defined availability management tasks - Analyze service and component availability, reliability, maintainability, and serviceability - Ensure that services and components meet all agreed performance targets and service levels - Implement disaster recovery arrangements and document recovery procedures - Conduct testing of recovery procedures - Assist in investigating and resolving issues related to applications - Assist with specified maintenance procedures Qualifications Required: - At least 1-2 years of work experience in a relevant role - Experience working on a Service Desk and analyzing/resolving client issues, including familiarity with SQL and/or database manipulation techniques - Experience with Dynatrace would be desirable - Knowledge of the Insurance Industry would be desirable - Working knowledge of one or more specified operating systems suitable for SSP's needs would be desirable - Demonstrable knowledge of ITIL standards - ITIL qualified to Foundation Level or significant experience working in a similar role in an ITIL environment - Strong verbal and written communication skills - Organized and methodical in approaching routine and administrative matters - Comfortable with 24*7 shift work Additional Details: SSP is looking for a dedicated individual to join their team as a Network Operations Associate. The company values teamwork, continuous improvement, and providing a supportive work environment for its employees. Joining SSP means being part of a reputable organization that is committed to your professional growth and development.,