Automation Engineer

Application Deadline:

Department:

Location:

Description

We are seeking a skilled and driven

Automation Engineer

with a passion for streamlining business operations through intelligent automation and AI solutions. This is an excellent opportunity to contribute to a forward-thinking organisation, using platforms such as

Make, Microsoft Copilot Studio, Power Automate

, and

monday.com

to deliver scalable automation across business systems.As part of a collaborative IT team, you will play a key role in designing, implementing, and maintaining automation workflows and AI-driven agents that enhance operational efficiency, support digital transformation, and ensure robust system integration.

Key Responsibilities

Business Process Automation & Integration

• 🤖 Design and maintain low-code/no-code automation workflows (Make, Zapier, Power Automate, monday.com)
• 🔍 Analyse and optimise business processes for automation opportunities
• 🔗 Develop and manage API-based integrations and custom scripts (PowerShell, JavaScript, Python)
• 🛠️ Support automation systems to ensure high availability and minimal downtime
• 📄 Create detailed documentation for workflows, systems, and procedures
• 🤝 Collaborate with internal teams to define requirements and implement scalable solutions
• 🔐 Ensure compliance with security, data governance, and IT best practices
  

• AI Agents & Agentic Workflows

• 🧠 Build intelligent agentic workflows using Microsoft Copilot Studio and monday.com AI
• ⚙️ Integrate AI copilots to automate decision-making and enhance user interactions
• 🧾 Use generative AI to create agents for content summarization, data synthesis, and task execution
• 🧪 Continuously monitor and refine AI agents for reliability and accuracy
• 🚀 Stay current with AI automation trends and maintain compliance with evolving standards
  

Skills, Knowledge and Expertise

Key Technical Skills

• ✅ 2+ years of experience with Make, Zapier, monday.com, Power Automate, or similar tools
• 🔌 Proficiency in API integration, webhooks, and custom connectors
• 💻 Scripting knowledge (PowerShell, JavaScript, or Python)
• 📊 Experience with CRM (SugarCRM) and collaboration tools (Teams, SharePoint)
• 🧩 Familiarity with project/ITSM tools (Jira, Autotask, monday.com)
• 🧠 Experience with AI tools like Microsoft Copilot Studio or AI Builder
• 🛠️ Strong analytical, debugging, and problem-solving skills
• 📈 Proven ability to deliver scalable, well-documented automation solutions

Key Attributes

• Self-motivated

  with a proactive approach to identifying and solving challenges
• 🗣️

  Excellent communicator

  with both technical and non-technical stakeholders
• 🧠

  Organised and detail-oriented

  , able to manage shifting priorities
• 🤝

  Team player

  who fosters collaboration and builds trust
• 🎯

  Business-focused

  , committed to delivering high-quality service and continuous improvement

Be part of a forward-thinking team delivering real business value through automation and AI. If you're looking for a role where you can innovate, collaborate, and grow, we want to hear from you!

A bit about us and our benefits!

MMR is the place where sensory science meets exciting, powerful commercial application, from branding and innovation to product development and retail strategy. We partner with over 50% of the top 100 global food and drink brands. We were founded on the belief that successful products, those that really deliver on their brand promise, are built from the perfect blend of sensory science and consumer insight. We help clients to achieve this, right across the globe with offices in London New York, Shanghai and everywhere in between.It’s our people that make all of this possible.We are proud of our collaborative culture which is driven by strong leadership and offers industry-leading training and growth opportunities.At MMR, we're committed to ensuring the happiness and well-being of each employee, regardless of where they are in the world! We offer a wide range of core and additional benefits. Competitive salaries, generous holiday allowances, and market-leading training opportunities are standard here. Our vibrant culture, talented team, and focus on employee wellbeing is what makes MMR so special.