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Associate Process Manager

Associate Process Manager

eClerx

5 years

0 Lacs

mumbai maharashtra india

Posted:8 hours ago| Platform:

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Skills Required

data reports reporting tableau qlikview power sql design etl programming python interpretation excel macros powerpoint communication analysis leadership audit technology management servicenow databricks alteryx automate service vision analytics efficiency drive automation

Work Mode

On-site

Job Type

Full Time

Job Description

Must haves:

5+ years of experience as a Data Analyst/BI professional in an enterprise organization.
Extensive experience creating reports for C-Level executives and stakeholders.
Extensive experience in working with Senior Stakeholders, ability to break down and comprehend requirements
Highly proficient in Reporting tools like Tableau, QlikView or Power BI
Experience with SQL – ability to create, interpret and revise queries and design efficient data models
Experience in create ETL/ELT workflows using custom ETL tools or custom programming languages like Python
Thorough experience with data manipulation, interpretation, analyzing trends/themes and providing possible resolutions.
Highly proficient in Excel (incl. advanced formulas macros) and PowerPoint
Excellent written and verbal communication skills.
Able to work in high pressure tight deliverable situations to perform statistical analysis for use by senior leadership and audit teams

Plusses:

Experience in financial services in a technology focused role
Strong understanding of technology Incident, problem or change management.
Experience with ServiceNow as a technology Incident and problem management tool.
Experience working with LLM for data analysis. Data science/ modeling knowledge also a plus
Experience with cloud-based Warehouses like Snowflake, ,BigQuery, Databricks, etc.
Experience with tools like Alteryx, Power Platform, etc.
Work with developers to build and automate dashboards to meet senior leadership needs (like transform the data into dashboards so we don’t have to do it manually)
Bachelors degree in a relevant field.

Day to day:

The candidate will be sitting within the Enterprise Technology Operations Client response services hub within the organisation and be a part of a global team focused on Incident and change management. The chosen candidate will be involved in generating incident and change management reports for the firm and evolving them to become more automated. These reports will showcase the trends and themes related to incident and change that occur globally across the firm, as well as, time to detect, time to mitigate, threshold and findings/justification for these incidents etc. Additionally, the chosen candidate will also be involved in creating a monthly threshold pack for C-suite executive review. As such, this role requires the candidate to have in-depth analytical skills and excellent verbal and written communication skills.

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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Associate Process Manager