Associate

Associate - Odessa Application Management at Natixis Services in India

We are proud to be one of the youngest global financial services firms operating in India, with a dynamic team of over 300 employees. Here, our talented team reimagines operational efficiencies and client experiences while cultivating an unmatched workplace culture that champions collaboration, creativity, and continuous growth.

Join Us in Redefining the BFSI Landscape:

Key Qualities We're Seeking

• Communicate effectively with clarity.
• Collaborate well within a team to achieve goals.
• Solve problems creatively and efficiently.
• Adapt to change and stay flexible in new situations.
• Demonstrate a strong work ethic and professionalism.

Key Responsibilities

As an Odessa Application Management Associate at Natixis, your responsibilities will include:

• Serving as the first point of contact for internal and external users seeking technical assistance via email, forms, or telephone.
• Diagnosing and resolving basic technical issues related to Odessa, Platform Tools, and API/network connectivity.
• Performing configuration changes in Odessa to meet user requirements.
• Escalating complex issues to higher-level support teams or Odessa when necessary, ensuring proper documentation of the escalation process.
• Maintaining accurate records of user interactions and technical issues in the ticketing system.
• Providing timely follow-up with users to ensure their issues are resolved to their satisfaction.
• Assisting with user account management, including password resets and access permissions.
• Contributing to the development and maintenance of knowledge base articles and documentation for common issues and solutions.
• Participating in training sessions and workshops to enhance technical and customer service skills.
• Collaborating with team members to improve support processes and enhance the overall user experience.

Required Skills

To be a great fit for this role, you should have:

• Previous experience in a customer service or technical support role.
• Knowledge of Odessa and its functionalities.
• Strong problem-solving skills and the ability to work independently.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• A customer-oriented mindset with a desire to help others.

Experience

• A minimum of 6 to 9 years of overall experience.
• Specific experience managing or working with Odessa or similar platforms.

Why You’ll Love Working Here:

Our Business: Driving Success Together!

We are dedicated to creating valuable solutions that help our bank grow and serve our clients better. Here’s how we do it:

Delivering Results Quickly and Effectively:

Embracing New Technology:

Supporting Our Employees:

Building Strong Partnerships:

Our Culture: A Place Where You Belong

We’re all about creating a lively and nurturing workplace, and diversity is key to our strength.

• Our employee policies and benefits are top of the industry.
• Enjoy 24/7 mental health support to ensure you have access to help whenever you need it.
• Our LGBT+ inclusion program is robust, offering apprenticeships, competitive compensation, and tailored learning paths.
• And the results speak for themselves: a remarkable 92% employee engagement score and a voluntary attrition rate of just 4.83%, well below the industry average!

Are You Ready to Join Us? If you’re excited about this opportunity and feel that you could be the perfect fit, we’d love to hear from you!

Let’s redefine the BFSI landscape together!

Our Pledge to Equity

Diversity, equity, and inclusivity shape our workplace culture. As an equal opportunity employer, we uphold fair treatment for all employees and applicants, regardless of gender, race, family status, disability, or any other factor. We continuously analyze workforce data to mitigate bias and enhance recruitment practices, fostering an environment where every individual can excel.