Natixis Corporate & Investment Banking (CIB) is the corporate and investment banking arm of Group BPCE, the second largest financial institution in France. Natixis Global Services India (NGSI) is a wholly owned subsidiary of Natixis SA and is fully integrated into Natixis CIB, serving as the new innovation and technology hub in the APAC region. As a center of expertise, NGSI focuses on delivering operational services such as Global Financing Operations, Global Market Operations, Information Technology, and other functions. The primary goal of NGSI is to support the Natixis CIB Asia Pacific client experience strategy and enhance operational efficiencies through innovative technological solutions while ensuring platform resiliency. The role entails various responsibilities and duties, including but not limited to: - Developing, implementing, and maintaining a robust model risk governance framework. - Enhancing model risk management policies, procedures, standards, and templates. - Conducting quality assurance assessments of APAC model validations against MRM policies and SR11-7. - Designing and implementing first level controls around model risk management processes. - Assisting in other model governance activities. - Collaborating with LOD1 on controls related to model development, implementation, and ongoing monitoring. - Facilitating internal audit, regulatory exams, and internal controls. - Maintaining awareness of regulatory developments and industry best practices. - Adhering to the MRM policy, procedures, and handbooks. The ideal candidate should possess the following qualifications: - A Master's Degree in Finance, Economics, Mathematics, Quantitative discipline, or Statistics. - Minimum of 5 years of experience in the banking industry with at least 3 years in Model Risk Management (model governance, model validation, model design, or quantitative). - Experience with Market Risk pricing and valuation models is preferred. - Proficiency in programming languages such as VBA XL, Python, and SAS. - Knowledge of banking and financial regulations in the MRM area, including familiarity with regulatory bodies like the Federal Reserve Bank and the Office of the Comptroller of the Currency Supervisory Letter 11-7. Knowledge of European and international regulations is a plus. - Strong organizational and analytical skills are essential. - Excellent written and verbal communication skills. - Ability to collaborate and work closely with business stakeholders at all levels of seniority. - Capability to thrive in a fast-paced environment and meet established deadline requirements. - Self-motivated with the ability to work independently. In summary, the role at Natixis Global Services India offers a challenging opportunity to contribute to the development and maintenance of a robust model risk governance framework within the dynamic environment of Natixis CIB Asia Pacific. The ideal candidate should possess the necessary qualifications, experience, and skills to excel in this role.,
Job Responsibilities: Origination and Marketing Begin taking origination and marketing responsibility for a select number of accounts within the Coverage portfolio Identify potential opportunities with these accounts and coordinate the development of product solutions to meet client needs in partnership with product partners Support Senior Bankers and Relationship Managers Prepare marketing material, account plans, strategy paper, client budget, client briefing memo, pitch books Visit / call clients with Relationship Managers / Senior Banker Prepare internal minute - call report, visit memo and update CRM and other internal systems Manage follow up action plan with client and product teams Providing commercial activity status to coordination (pipeline, cross sell, portfolio) Deal Execution Commercial loan execution Liaise with portfolio management, legal, risk to prepare draft (facility letter, loan agreement) Ad hoc negotiation on NATIXIS standard templates (with client, legal, credit, sales, senior banker, potentially operation) Assist product partners in deal execution Monitor Credit Perform fundamental credit analysis in order to propose a credit rating and support the exposure request Perform credit due diligence Communicate with credit risk and portfolio management department to better anticipate risk issues Client Onboarding Liaise with client service team and the client for KYC and new client onboarding process Portfolio Management Update client monitoring system Maintain updated commercial activity status for coordination (pipeline, cross sell, portfolio) Revolving facilities management: monitoring utilization, interaction with client to optimize utilization Operations Management Be the primary contact of clients on behalf of GBO for bilateral and syndicated deals Prepare, review, and manage all necessary documentation related to client transactions, including term sheets, agreements, and compliance documents, ensuring accuracy and completeness. Serve as the primary point of contact for internal stakeholders (e.g., legal, compliance, finance, operations) throughout the transaction process, facilitating effective communication and collaboration. Identify and implement process improvements in alignment with the APAC region and with HO to enhance operational efficiency and effectiveness within the coverage team, streamlining workflows and reducing turnaround times. Manage the onboarding process for new clients, ensuring all operational requirements are met and providing a seamless transition for new business relationships. Monitor and track operational performance metrics related to coverage activities, providing insights and reports to management for continuous improvement. Ensure all policies and standard operating procedures are up to date, drive modification/update as needed, and place for approval as per defined process. Assist Middle Office and Back-Office of Financing & Trade Finance Operations including client communication, updating systems for booking transactions, monitoring transactions and proving inputs for mandatory returns to regulators and Natixis head offices. Review all financial transactions, agreements, and contracts to help identifying potential gaps with internal policies and regulatory requirements. Preparation of the 2 GBO Regulatory Reporting “Report on sustainable and sustainability linked lending” and “Cross Border Transfer – swift transfer from/to India from/to overseas” Review DEM (extracted from LIQ booking system) contents consistency with deal documentation. Perform relevant Financing Ops CPN 1.2 controls for GIFT Safekeep, retain and handle the original legal documentation/ letter maintenance Contribute to LIQ User Acceptance Tests for various IT projects and system upgrades. Support APAC offices for preparation of various operational & periodical reports Skills Required : Degree holder in Business Administration or related disciplines with 5-7 years relevant experience. Substantial knowledge and exposure in corporate and investment banking. Result-oriented with good business acumen. Analytical with strong negotiation and presentation skills. Reports to : Chief Executive Officer (CEO) & Head -IFSC Banking Unit (IBU), Natixis IBU Head of Coverage, India Responsibility split: Client Coverage for India & Operations Management of the branch split 80:20
Job Responsibilities: Origination and Marketing Begin taking origination and marketing responsibility for a select number of accounts within the Coverage portfolio Identify potential opportunities with these accounts and coordinate the development of product solutions to meet client needs in partnership with product partners Support Senior Bankers and Relationship Managers Prepare marketing material, account plans, strategy paper, client budget, client briefing memo, pitch books Visit / call clients with Relationship Managers / Senior Banker Prepare internal minute - call report, visit memo and update CRM and other internal systems Manage follow up action plan with client and product teams Providing commercial activity status to coordination (pipeline, cross sell, portfolio) Deal Execution Commercial loan execution Liaise with portfolio management, legal, risk to prepare draft (facility letter, loan agreement) Ad hoc negotiation on NATIXIS standard templates (with client, legal, credit, sales, senior banker, potentially operation) Assist product partners in deal execution Monitor Credit Perform fundamental credit analysis in order to propose a credit rating and support the exposure request Perform credit due diligence Communicate with credit risk and portfolio management department to better anticipate risk issues Client Onboarding Liaise with client service team and the client for KYC and new client onboarding process Portfolio Management Update client monitoring system Maintain updated commercial activity status for coordination (pipeline, cross sell, portfolio) Revolving facilities management: monitoring utilization, interaction with client to optimize utilization Operations Management Be the primary contact of clients on behalf of GBO for bilateral and syndicated deals Prepare, review, and manage all necessary documentation related to client transactions, including term sheets, agreements, and compliance documents, ensuring accuracy and completeness. Serve as the primary point of contact for internal stakeholders (e.g., legal, compliance, finance, operations) throughout the transaction process, facilitating effective communication and collaboration. Identify and implement process improvements in alignment with the APAC region and with HO to enhance operational efficiency and effectiveness within the coverage team, streamlining workflows and reducing turnaround times. Manage the onboarding process for new clients, ensuring all operational requirements are met and providing a seamless transition for new business relationships. Monitor and track operational performance metrics related to coverage activities, providing insights and reports to management for continuous improvement. Ensure all policies and standard operating procedures are up to date, drive modification/update as needed, and place for approval as per defined process. Assist Middle Office and Back-Office of Financing & Trade Finance Operations including client communication, updating systems for booking transactions, monitoring transactions and proving inputs for mandatory returns to regulators and Natixis head offices. Review all financial transactions, agreements, and contracts to help identifying potential gaps with internal policies and regulatory requirements. Preparation of the 2 GBO Regulatory Reporting “Report on sustainable and sustainability linked lending” and “Cross Border Transfer – swift transfer from/to India from/to overseas” Review DEM (extracted from LIQ booking system) contents consistency with deal documentation. Perform relevant Financing Ops CPN 1.2 controls for GIFT Safekeep, retain and handle the original legal documentation/ letter maintenance Contribute to LIQ User Acceptance Tests for various IT projects and system upgrades. Support APAC offices for preparation of various operational & periodical reports Skills Required : Degree holder in Business Administration or related disciplines with 5-7 years relevant experience. Substantial knowledge and exposure in corporate and investment banking. Result-oriented with good business acumen. Analytical with strong negotiation and presentation skills. Reports to : Chief Executive Officer (CEO) & Head -IFSC Banking Unit (IBU), Natixis IBU Head of Coverage, India Responsibility split: Client Coverage for India & Operations Management of the branch split 80:20 -Disclaimer- Diversity, equity and inclusivity shape our workplace culture. As an equal opportunity employer, we uphold fair treatment for all employees and applicants, regardless of gender, race, family status, disability, or any other factor. We continuously analyze workforce data to mitigate bias and enhance recruitment practices, fostering an environment where every individual can excel.
You will be responsible for developing and maintaining web applications using front-end and back-end technologies. Collaborating with cross-functional teams will be crucial in designing, developing, and maintaining software solutions. You should have experience working with global teams across different time zones and be comfortable with Agile methodology. Identifying and addressing technical debt and performance issues in existing applications will also be part of your role. Additionally, contributing to the overall architecture and design of the software system, mentoring junior developers, and troubleshooting and debugging issues across the full stack of the application are key responsibilities. Writing modular, testable, and maintainable code using best practices in Angular development is essential. Your technical skill requirements include a minimum of 8 years of relevant experience in Core Java, Spring IOC, Boot, and Security. Proficiency in front-end technologies such as Angular or React.js, Typescript, CSS, JavaScript, and modern JavaScript frameworks is necessary. Experience with SQL and NoSQL database systems like MySQL, MongoDB, or PostgreSQL, familiarity with version control systems like Git, knowledge of RESTful APIs and asynchronous request handling, hands-on experience in microservices architecture, and good knowledge of multithreading are also required. Familiarity with testing frameworks, a strong understanding of UI/UX principles and responsive design, and knowledge of other back-end technologies like Python or Node.js are considered advantageous. To qualify for this role, you should have a Master's degree in Computer Science or Software Engineering and a minimum of 8+ years of experience in software development. A good understanding of the Software Development life cycle and production support challenges, IT security, and strong communication skills are essential. Being highly autonomous and proactive will be beneficial in this role. Natixis Corporate & Investment Banking (CIB) is the corporate and investment banking arm of Group BPCE, the second largest financial institution in France. Natixis Global Services India (NGSI) is a wholly owned subsidiary of Natixis SA and is fully integrated into Natixis CIB. NGSI serves as Natixis CIB APAC's new innovation and technology hub and center of expertise, delivering operational services including Global Financing Operations, Global Market Operations, Information Technology, and other functions. NGSI supports the Natixis CIB Asia Pacific client experience strategy by focusing on innovative technological solutions to increase operational efficiencies and build resiliency. Collaboration with Natixis Services in India enhances capabilities as a Lab to identify and implement emerging technology trends and innovative solutions.,
Associate - MO – Equity Derivatives at Natixis Services in India We are proud to be one of the youngest global financial services firms operating in India, with a dynamic team of over 300 employees. Here, our talented team reimagines operational efficiencies and client experiences while cultivating an unmatched workplace culture that champions collaboration, creativity, and continuous growth. Join Us in Redefining the BFSI Landscape: We're looking for a talented Associate - MO – Equity Derivatives who can bring their unique skills to our team. Key Qualities We're Seeking Communicate effectively with clarity. Collaborate well within a team to achieve goals. Solve problems creatively and efficiently. Adapt to change and stay flexible in new situations. Demonstrate a strong work ethic and professionalism. Key Responsibilities As an Associate - MO – Equity Derivatives at Natixis, your responsibilities will include: Ensuring the proper recording of structured and exotic transactions related to equity derivatives and issuances. Documenting operating procedures and ensuring compliance with internal policies. Analyzing new products in collaboration with other bank departments, including Front Office and support functions. Identifying solutions to enhance the efficiency and robustness of existing processes. Controlling, affirming, issuing, and reconciling performance payments resulting from equity derivatives with counterparties. Required Skills To be a great fit for this role, you should have: In-depth expertise in equity derivative products and their associated processes. Strong analytical skills with the ability to synthesize complex information and provide actionable insights. Excellent interpersonal skills and a customer service orientation, fostering effective relationships across teams. Familiarity with the SOPHIS software package is a plus. A high level of attention to detail and rigor in executing tasks, ensuring accuracy and accountability. Experience Minimum of 5 years of overall experience in the banking or financial sector, specifically in Trade Support, Middle Office, or Back Office roles. Proven experience in managing equity derivatives and related operational processes. Experience in documentation and operational procedure development. Why You’ll Love Working Here: Our Business: Driving Success Together! We are dedicated to creating valuable solutions that help our bank grow and serve our clients better. Here’s how we do it: Delivering Results Quickly and Effectively: We aim to do things right the first time so that we can achieve better results faster than others in our industry. Embracing New Technology: We stay updated with the latest technology trends to innovate and improve our services. This helps our bank grow while also reducing risks and enhancing the experience for our clients. Supporting Our Employees: We focus on creating a healthy, inclusive, and competitive work environment. This ensures that our employees are challenged and engaged in their work. Building Strong Partnerships: We connect with talented people in India and build strong business relationships. We represent Natixis and Groupe BPCE in India, blending local knowledge with global expertise. Our Culture: A Place Where You Belong We’re all about creating a lively and nurturing workplace, and diversity is key to our strength. Our employee policies and benefits are top of the industry. Enjoy 24/7 mental health support to ensure you have access to help whenever you need it. Our LGBT+ inclusion program is robust, offering apprenticeships, competitive compensation, and tailored learning paths. And the results speak for themselves: a remarkable 92% employee engagement score and a voluntary attrition rate of just 4.83%, well below the industry average! Are You Ready to Join Us? If you’re excited about this opportunity and feel that you could be the perfect fit, we’d love to hear from you! Our Pledge to Equity Diversity, equity, and inclusivity shape our workplace culture. As an equal opportunity employer, we uphold fair treatment for all employees and applicants, regardless of gender, race, family status, disability, or any other factor. We continuously analyze workforce data to mitigate bias and enhance recruitment practices, fostering an environment where every individual can excel.
AVP - Release Manager at Natixis Services in India We are proud to be one of the youngest global financial services firms operating in India, with a dynamic team of over 300 employees. Here, our talented team reimagines operational efficiencies and client experiences while cultivating an unmatched workplace culture that champions collaboration, creativity, and continuous growth. Join Us in Redefining the BFSI Landscape : We're looking for a talented AVP - Release Manager who can bring their unique skills to our team. Key Qualities We're Seeking Communicate effectively with clarity. Collaborate well within a team to achieve goals. Solve problems creatively and efficiently. Adapt to change and stay flexible in new situations. Demonstrate a strong work ethic and professionalism. Key Responsibilities As an AVP - Release Manager at Natixis, your responsibilities will include: Collaborating with development, QA, and operations teams to plan release schedules and resource allocation. Creating and maintaining release plans, including timelines, milestones, and deliverables. Organizing and facilitating release meetings, ensuring all stakeholders are aligned on objectives and schedules. Ensuring the availability of the correct application versions in each environment and managing the availability of all environments (PROD, Pre-PROD & HML) for testing. Analyzing release impacts on existing systems and functionality within the Odessa platform, identifying potential risks and issues, and collaborating with technical teams to mitigate them. Developing and executing strategies to ensure that releases meet quality standards and do not introduce new issues. Maintaining clear and detailed documentation related to release processes, including release notes, change logs, and issue tracking. Monitoring system performance and user feedback post-release to address any unforeseen issues and conducting post-mortem meetings to discuss successes and areas for improvement. Acting as a liaison between technical and non-technical teams, ensuring clear communication of release status and requirements. Overseeing the end-to-end release cycle of Odessa, ensuring all steps are followed and documented appropriately. Required Skills To be a great fit for this role, you should have: Strong experience in release management within an IT environment. Proficiency with change management processes and tools. Excellent organizational and project management skills. Strong analytical skills to assess impacts and risks associated with releases. Exceptional verbal and written communication skills to interact effectively with stakeholders at various levels. Experience 8 to 11 years of overall experience in IT and release management. Significant experience specifically managing or working with release processes, ideally within the financial services sector or related technology. Why You’ll Love Working Here: Our Business: Driving Success Together! We are dedicated to creating valuable solutions that help our bank grow and serve our clients better. Here’s how we do it: Delivering Results Quickly and Effectively: We aim to do things right the first time so that we can achieve better results faster than others in our industry. Embracing New Technology: We stay updated with the latest technology trends to innovate and improve our services. This helps our bank grow while also reducing risks and enhancing the experience for our clients. Supporting Our Employees: We focus on creating a healthy, inclusive, and competitive work environment. This ensures that our employees are challenged and engaged in their work. Building Strong Partnerships: We connect with talented people in India and build strong business relationships. We represent Natixis and Groupe BPCE in India, blending local knowledge with global expertise. Our Culture: A Place Where You Belong We’re all about creating a lively and nurturing workplace, and diversity is key to our strength. Our employee policies and benefits are top of the industry. Enjoy 24/7 mental health support to ensure you have access to help whenever you need it. Our LGBT+ inclusion program is robust, offering apprenticeships, competitive compensation, and tailored learning paths. And the results speak for themselves: a remarkable 92% employee engagement score and a voluntary attrition rate of just 4.83%, well below the industry average! Are You Ready to Join Us? If you’re excited about this opportunity and feel that you could be the perfect fit, we’d love to hear from you! Let’s redefine the BFSI landscape together! Our Pledge to Equity Diversity, equity, and inclusivity shape our workplace culture. As an equal opportunity employer, we uphold fair treatment for all employees and applicants, regardless of gender, race, family status, disability, or any other factor. We continuously analyze workforce data to mitigate bias and enhance recruitment practices, fostering an environment where every individual can excel.
AVP - Software Architect at Natixis Services in India We are proud to be one of the youngest global financial services firms operating in India, with a dynamic team of over 300 employees. Here, our talented team reimagines operational efficiencies and client experiences while cultivating an unmatched workplace culture that champions collaboration, creativity, and continuous growth. Join Us in Redefining the BFSI Landscape: We're looking for a talented AVP - Software Architect who can bring their unique skills to our team. Key Qualities We're Seeking Communicate effectively with clarity. Collaborate well within a team to achieve goals. Solve problems creatively and efficiently. Adapt to change and stay flexible in new situations. Demonstrate a strong work ethic and professionalism. Key Responsibilities As an AVP - Software Architect at Natixis, your responsibilities will include: Collaborating with various stakeholders to clarify business needs and detect dependencies, impediments, and potential risks. Capturing functional and non-functional requirements and designing technical solutions leveraging the Spring Framework along with REST Architecture. Ensuring the overall quality and fit of the technical solution in addition to the overall performance of the application stack. Overseeing the progress of the development team to ensure consistency with the initial design, development principles, and deadlines. Providing technical guidance and coaching to developers and engineers through efficient code reviews. Required Skills To be a great fit for this role, you should have: Strong expertise in system design and architecture, with the ability to develop high-level designs and architectural blueprints. Proven experience in establishing and enforcing coding standards, architectural patterns, and best practices across development teams. Excellent stakeholder collaboration skills, capable of translating business requirements into effective technical solutions. Technical leadership and mentorship abilities, fostering a culture of continuous learning and improvement. Deep understanding of non-functional requirements focusing on scalability, performance, and security. Experience 12+ years of overall experience in the IT industry, specifically in technical architecture. 10+ years of experience in the infrastructure domain with a focus on technical architecture and cloud-oriented solutions. Proven experience managing or working with JAVA and React JS frameworks. Strong experience in API architecture, Event Driven Architecture, and DevOps practices using tools like Terraform. Experience in analyzing new requirements, designing technical architecture, and implementing effective solutions. Why You’ll Love Working Here: Our Business: Driving Success Together! We are dedicated to creating valuable solutions that help our bank grow and serve our clients better. Here’s how we do it: Delivering Results Quickly and Effectively: We aim to do things right the first time so that we can achieve better results faster than others in our industry. Embracing New Technology: We stay updated with the latest technology trends to innovate and improve our services. This helps our bank grow while also reducing risks and enhancing the experience for our clients. Supporting Our Employees: We focus on creating a healthy, inclusive, and competitive work environment. This ensures that our employees are challenged and engaged in their work. Building Strong Partnerships: We connect with talented people in India and build strong business relationships. We represent Natixis and Groupe BPCE in India, blending local knowledge with global expertise. Our Culture: A Place Where You Belong We’re all about creating a lively and nurturing workplace, and diversity is key to our strength. Our employee policies and benefits are top of the industry. Enjoy 24/7 mental health support to ensure you have access to help whenever you need it. Our LGBT+ inclusion program is robust, offering apprenticeships, competitive compensation, and tailored learning paths. And the results speak for themselves: a remarkable 92% employee engagement score and a voluntary attrition rate of just 4.83%, well below the industry average! Are You Ready to Join Us? If you’re excited about this opportunity and feel that you could be the perfect fit, we’d love to hear from you! Let’s redefine the BFSI landscape together! Our Pledge to Equity Diversity, equity, and inclusivity shape our workplace culture. As an equal opportunity employer, we uphold fair treatment for all employees and applicants, regardless of gender, race, family status, disability, or any other factor. We continuously analyze workforce data to mitigate bias and enhance recruitment practices, fostering an environment where every individual can excel.
Associate - Asset and Liability Management at Natixis Services in India We are proud to be one of the youngest global financial services firms operating in India, with a dynamic team of over 300 employees. Here, our talented team reimagines operational efficiencies and client experiences while cultivating an unmatched workplace culture that champions collaboration, creativity, and continuous growth. Join Us in Redefining the BFSI Landscape: We're looking for a talented Associate - Asset and Liability Management who can bring their unique skills to our team. Key Qualities We're Seeking Communicate effectively with clarity. Collaborate well within a team to achieve goals. Solve problems creatively and efficiently. Adapt to change and stay flexible in new situations. Demonstrate a strong work ethic and professionalism. Key Responsibilities As an Associate - Asset and Liability Management at Natixis, your responsibilities will include: Maintaining existing Power BI reports and creating new dashboards as required, utilizing various data sources. Participating in the preparation of quarterly ALCO meetings, coordinating with various APAC entities, including Accounting, Treasury, Compliance, Risks, and business lines. Steering the management of prudential regulatory liquidity ratios, ensuring compliance with both local and global requirements. Conducting ad-hoc data analysis on the balance sheet and synthesizing insights to support decision-making. Updating local liquidity policies and procedures in alignment with Head Office directives. Required Skills To be a great fit for this role, you should have: Strong analytical and numerical skills with the ability to synthesize complex data into meaningful reports for liquidity monitoring. Excellent oral and written communication skills, capable of presenting information clearly and effectively. Knowledge of the CIB balance sheet and regulatory ratios to support informed decision-making. Proficiency in Microsoft Office and Power BI; familiarity with Alteryx is a plus. Self-motivated team player characteristics with strong interpersonal skills and a customer service orientation. Experience A minimum of 5 years of overall experience in the banking or financial sector, specifically in Asset and Liability Management, financial analysis, or related fields. Experience working with Power BI, MS Office, and conducting data analysis; familiarity with programming languages such as VBA, DAX, and SQL is advantageous. Proven ability to work with large datasets and various data sources to derive actionable insights. Why You’ll Love Working Here: Our Business: Driving Success Together! We are dedicated to creating valuable solutions that help our bank grow and serve our clients better. Here’s how we do it: Delivering Results Quickly and Effectively: We aim to do things right the first time so that we can achieve better results faster than others in our industry. Embracing New Technology: We stay updated with the latest technology trends to innovate and improve our services. This helps our bank grow while also reducing risks and enhancing the experience for our clients. Supporting Our Employees: We focus on creating a healthy, inclusive, and competitive work environment. This ensures that our employees are challenged and engaged in their work. Building Strong Partnerships: We connect with talented people in India and build strong business relationships. We represent Natixis and Groupe BPCE in India, blending local knowledge with global expertise. Our Culture: A Place Where You Belong We’re all about creating a lively and nurturing workplace, and diversity is key to our strength. Our employee policies and benefits are top of the industry. Enjoy 24/7 mental health support to ensure you have access to help whenever you need it. Our LGBT+ inclusion program is robust, offering apprenticeships, competitive compensation, and tailored learning paths. And the results speak for themselves: a remarkable 92% employee engagement score and a voluntary attrition rate of just 4.83%, well below the industry average! Are You Ready to Join Us? If you’re excited about this opportunity and feel that you could be the perfect fit, we’d love to hear from you! Our Pledge to Equity Diversity, equity, and inclusivity shape our workplace culture. As an equal opportunity employer, we uphold fair treatment for all employees and applicants, regardless of gender, race, family status, disability, or any other factor. We continuously analyze workforce data to mitigate bias and enhance recruitment practices, fostering an environment where every individual can excel.
Associate - Odessa Application Management at Natixis Services in India We are proud to be one of the youngest global financial services firms operating in India, with a dynamic team of over 300 employees. Here, our talented team reimagines operational efficiencies and client experiences while cultivating an unmatched workplace culture that champions collaboration, creativity, and continuous growth. Join Us in Redefining the BFSI Landscape: We're looking for a talented Odessa Application Management Associate who can bring their unique skills to our team. Key Qualities We're Seeking Communicate effectively with clarity. Collaborate well within a team to achieve goals. Solve problems creatively and efficiently. Adapt to change and stay flexible in new situations. Demonstrate a strong work ethic and professionalism. Key Responsibilities As an Odessa Application Management Associate at Natixis, your responsibilities will include: Serving as the first point of contact for internal and external users seeking technical assistance via email, forms, or telephone. Diagnosing and resolving basic technical issues related to Odessa, Platform Tools, and API/network connectivity. Performing configuration changes in Odessa to meet user requirements. Escalating complex issues to higher-level support teams or Odessa when necessary, ensuring proper documentation of the escalation process. Maintaining accurate records of user interactions and technical issues in the ticketing system. Providing timely follow-up with users to ensure their issues are resolved to their satisfaction. Assisting with user account management, including password resets and access permissions. Contributing to the development and maintenance of knowledge base articles and documentation for common issues and solutions. Participating in training sessions and workshops to enhance technical and customer service skills. Collaborating with team members to improve support processes and enhance the overall user experience. Required Skills To be a great fit for this role, you should have: Previous experience in a customer service or technical support role. Knowledge of Odessa and its functionalities. Strong problem-solving skills and the ability to work independently. Excellent verbal and written communication skills. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. A customer-oriented mindset with a desire to help others. Experience A minimum of 6 to 9 years of overall experience. Specific experience managing or working with Odessa or similar platforms. Why You’ll Love Working Here: Our Business: Driving Success Together! We are dedicated to creating valuable solutions that help our bank grow and serve our clients better. Here’s how we do it: Delivering Results Quickly and Effectively: We aim to do things right the first time so that we can achieve better results faster than others in our industry. Embracing New Technology: We stay updated with the latest technology trends to innovate and improve our services. This helps our bank grow while also reducing risks and enhancing the experience for our clients. Supporting Our Employees: We focus on creating a healthy, inclusive, and competitive work environment. This ensures that our employees are challenged and engaged in their work. Building Strong Partnerships: We connect with talented people in India and build strong business relationships. We represent Natixis and Groupe BPCE in India, blending local knowledge with global expertise. Our Culture: A Place Where You Belong We’re all about creating a lively and nurturing workplace, and diversity is key to our strength. Our employee policies and benefits are top of the industry. Enjoy 24/7 mental health support to ensure you have access to help whenever you need it. Our LGBT+ inclusion program is robust, offering apprenticeships, competitive compensation, and tailored learning paths. And the results speak for themselves: a remarkable 92% employee engagement score and a voluntary attrition rate of just 4.83%, well below the industry average! Are You Ready to Join Us? If you’re excited about this opportunity and feel that you could be the perfect fit, we’d love to hear from you! Let’s redefine the BFSI landscape together! Our Pledge to Equity Diversity, equity, and inclusivity shape our workplace culture. As an equal opportunity employer, we uphold fair treatment for all employees and applicants, regardless of gender, race, family status, disability, or any other factor. We continuously analyze workforce data to mitigate bias and enhance recruitment practices, fostering an environment where every individual can excel.