VP - Head of Global Market Operations

HEAD OF GLOBAL MARKET OPERATIONS BACK OFFICE INDIA

AT NATIXIS SERVICES IN INDIA

We are proud to be one of the youngest global financial services firms operating in India, with a dynamic team of over 300 employees. Here, our talented team reimagines operational efficiencies and client experiences while cultivating an unmatched workplace culture that champions collaboration, creativity, and continuous growth.

Join Us in Redefining the BFSI Landscape:

The Global Markets Operations (GMO) Back Office India is in charge of supervising the production of different teams in an efficient and sound way and manage projects around his/her scope.

In her/his day to day, the candidate will communicate with Regional Head of Back office, Head office managers, compliance, operational risk, Middle and Front office (sales, traders and Business managers), IT, HR, COO Project Team and GMO Project Team.

The team is composed of different sub teams on all Global Markets Business lines that work on both derivatives and securities.

There are many projects and New Products impacting her/his scope which require a critical thinking and ability to adapt to changing environment.

Key Qualities We're Seeking

• Communicate effectively with clarity.
• Collaborate well within a team to achieve goals.
• Solve problems creatively and efficiently.
• Adapt to change and stay flexible in new situations.
• Demonstrate a strong work ethic and professionalism.

Key Responsibilities

As an Head of Global Market Operations Back Office India at Natixis, your responsibilities will include:

• Control daily the KRI by ensuring proper escalation level and quality of comments in the tools
• Ensure a zero delay on all internal and external audit as long as any regulatory requirement
• Improve efficiency of the team by doing regular sit in with minutes and adjusting the documents in place to tracks unitary time of every process and create synergies between her/his teams
• Set up the governance meetings, ie daily meeting with the sub teams, weekly meeting with her/his team leader and weekly meeting with offshore managers
• Propose and deliver efficiency gains by streamlining or automating processing
• Maintain knowledge to a high level by reviewing the skill matrix and propose action plan to improve knowledge sharing
• Manage wisely holidays to avoid end of year packs
• Report and monitor the capacity management of the teams and raise early warning to her/his management
• Declare incidents, client complaints and follow related action plans
• Change mindset of the team by influencing them to challenge process and have a risk-based approach (team member should raise her/him early warning whether capacity, FO request or behavior to ensure proper segregation of duties, or risky process)
• Improve her/his team leader skillsets for them to monitor production indicators and allocation of tasks within the team
• Regularly assess the quality of the teams with offshore managers (Head Office and Regional Head of Back Office) to keep trust and follow action plan if any.
• Maintain and develop documentation (SOP/Procedures) according to Natixis Standard

Required Skills

To be a great fit for this role, you should have:

• Good cross-asset products and operational process knowledge
• Excellent communication skills
• Organized with strong attention to details
• Self-motivated and is comfortable working in autonomy
• Teamwork player and strong Leadership
• Knowledge of Murex or Summit is a plus

Experience

• At least 15 years’ experience in banking industry with previous management role

Why You’ll Love Working Here:

Our Business: Driving Success Together!

We are dedicated to creating valuable solutions that help our bank grow and serve our clients better.

Here’s how we do it:

Delivering Results Quickly and Effectively:

We aim to do things right the first time so that we can achieve better

results faster than others in our industry.

Embracing New Technology

We stay updated with the latest technology trend to innovate and improve

our services. This helps our bank grow while also reducing risks and enhancing

the experience for our clients.

Supporting Our Employees

We focus on creating a healthy, inclusive, and competitive work environment.

This ensures that our employees are challenged and engaged in their work.

Building Strong Partnerships

We represent Natixis and Groupe BPCE in India, blending local knowledge with

global expertise.

Our Culture: A Place Where You Belong

We’re all about creating a lively and nurturing workplace, and diversity is key to our strength.

• Our employee policies and benefits are top of the industry.
• Enjoy 24/7 mental health support to ensure you have access to help whenever you need it.
• Our LGBT+ inclusion program is robust, offering apprenticeships, competitive compensation, and tailored learning paths.
• And the results speak for themselves: a remarkable 92% employee engagement score and a voluntary attrition rate of just 4.83%, well below the industry average!

Are You Ready to Join Us?

Our Pledge to Equity

Diversity, equity, and inclusivity shape our workplace culture. As an equal opportunity employer, we uphold fair treatment for all employees and applicants, regardless of gender, race, family status, disability, or any other factor. We continuously analyze workforce data to mitigate bias and enhance recruitment practices, fostering an environment where every individual can excel.