Associate Manager

Job Title:

Department:

Location:

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Reports To:

Contact: deeksha.rajawat@pw.live

About Vidyapeeth:

Vidyapeeth is a fast-growing education services institution committed to providing high-quality learning and career pathways for students across India. Our Central Counselling team plays a vital role in guiding learners through their academic journeys and ensuring successful admissions and outcomes.

Role Overview:

Counselling Associate Manager

Key Responsibilities:

• Team Leadership:

  Manage, train, and motivate a team of student counsellors to achieve individual and team targets.

• Student Engagement:

  Oversee the entire counselling lifecycle – from inquiry handling to admission closure.

• Quality Assurance:

  Monitor and enhance the quality of counselling interactions through audits, feedback, and coaching.

• Performance Tracking:

  Analyze daily/weekly performance metrics and implement improvement plans as needed.

• Process Management:

  Standardize counselling processes, scripts, and follow-ups to ensure consistency and effectiveness.

• Escalation Handling:

  Manage high-stakes or escalated student cases with professionalism and empathy.

• Cross-Functional Coordination:

  Collaborate with admissions, academics, marketing, and tech teams to support student needs.

• Reporting:

  Maintain dashboards, generate performance reports, and present updates to senior leadership.

Requirements:

• Bachelor's degree required; Master’s in Psychology, Education, or Management preferred
• 4–6 years of counselling or inside sales experience (preferably in education or EdTech)
• 1–2 years of experience in team handling or managerial roles
• Strong verbal and written communication skills
• Ability to lead with empathy, drive performance, and manage change
• Familiarity with CRM tools and counselling workflow systems
• Data-driven decision-making skills

Key Skills:

• Student Counselling & Conversion
• Team Leadership & People Management
• CRM & Reporting
• Performance Analysis
• Empathy & Problem Solving
• Process Optimization
• Conflict Management

Why Join Vidyapeeth?

• Opportunity to make a real impact in students’ lives
• Dynamic and collaborative work culture
• Career growth in a rapidly scaling organization
• Work at the core of education innovation in India