Job
Description
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description A department leadership position that supports, motivates, develops and manages multiple team leaders with accountability for varying work processes and levels of complexity. Utilize previous experience, knowledge and industry best practices to assist in the development of functional strategy and the development of other leaders. This includes direct reporting relationships to achieve optimum business results, expense control, while maximizing the departments contributions to the Allstate Corporation. Key Responsibilities Builds and maintains best practices for the successful implementation of processes and leverages opportunities to share knowledge/best practices across the operation Assumes ownership role and takes responsibility for division processes and outputs Measures work requirements, employee potential, and recommends staffing Serves as a role model, creating an environment of trust, openness, and integrity through creative problem solving, enabling and empowering others to maximize their potential Manage key performance indicators for assigned functional areas for delivery and accountability to expectations 10 Provides training and performance feedback, encourages adaptation to changing business objectives, recognizes individual/team contributions and encourages celebration of accomplishments Leads complex projects requiring the coordination of multiple resources Manages multiple front-line leaders, including virtual leaders, by providing appropriate direction, monitoring employee and division/department performance and implementing action plans Directs ongoing leadership, work, measurement and analysis of the business units results to ensure alignment and contribution to the operation’s goals and business objectives Works with change management and integration of various work streams within the organization Education 4 year Bachelors Degree (Preferred) Experience 5 or more years of experience (Preferred) Supervisory Responsibilities This job has supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Call Center Management, Coaching, Customer Experience Management, Performance Management (PM), Relationship Building Shift Time Shift B (India) Recruiter Info Ms. Vibha Chaturvedi vaaa6@allstate.com About Allstate Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here. Show more Show less
