Associate Manager- Operations

At Allstate, great things happen when you work together to protect families and their belongings from life's uncertainties. For over 90 years, our innovative drive has kept us ahead of our customers" evolving needs. From advocating for safety measures like seat belts and airbags to leading in pricing sophistication, telematics, and identity protection, we continue to make a difference. As a department leader, your role involves supporting, motivating, developing, and managing multiple team leaders with varying work processes and complexities. Drawing from your experience and industry best practices, you will contribute to functional strategy development and mentor other leaders. Your responsibilities include optimizing business results, controlling expenses, and maximizing the department's contributions to Allstate Corporation. Key Responsibilities: - Establish and maintain best practices for process implementation - Take ownership of division processes and outputs - Assess work requirements and recommend staffing - Lead by example, fostering a culture of trust and integrity - Manage key performance indicators for assigned functional areas - Provide training, feedback, and recognition for individual/team contributions - Lead complex projects involving multiple resources - Supervise front-line and virtual leaders, providing direction and monitoring performance - Analyze business unit results to ensure alignment with operational goals - Facilitate change management and integration of work streams within the organization Education: - Preferred: Bachelor's degree Experience: - Preferred: 5+ years Supervisory Responsibilities: - This role includes supervisory duties Education & Experience (in lieu): - Equivalent combination of education and experience may be considered Primary Skills: - Call Center Management - Coaching - Customer Experience Management - Performance Management - Relationship Building Shift Time: - Shift B (India) Recruiter Info: - Ms. Vibha Chaturvedi - Email: vaaa6@allstate.com About Allstate: Allstate Corporation is a leading publicly held insurance provider in the US, ranked No. 84 in the Fortune 500 list. With operations in the US, Canada, Northern Ireland, and India, Allstate India is a strategic business services arm of the corporation, offering expertise in various areas. Offices in Bengaluru and Pune support technology, innovation, accounting, policy administration, and more. For more information about Allstate India, visit [Allstate India Website](https://www.allstate.com/india).,