Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in Bengaluru
>
UST Global
>
Associate II - Cloud Infrastructure Services

Associate II - Cloud Infrastructure Services

UST Global

2 - 3 years

0 Lacs

Bengaluru

Posted:4 months ago| Platform: GlassDoor logo

Apply

Skills Required

service troubleshooting compliance routing schedule timeline training itil resolve report communication networking network server virtualization installation support software patch storage backup database data management antivirus monitoring ip ntfs linux query analysis technology audit excel word design agility

Work Mode

On-site

Job Type

Part Time

Job Description

2 - 3 Years

1 Opening

Bangalore

Role description

Role Proficiency:

Follow/update runbook/SOP to monitor track and co-ordinate to closure/service requests

Outcomes:

1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes 3) Mentor new team members in understanding customer infrastructure and processes

Measures of Outcomes:

1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets – OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements

Outputs Expected:

Monitoring:

Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere.

Adhere to ITIL best practices

Runbook Reference:

Follow runbook for troubleshooting
record troubleshooting steps and provide inputs for runbook changes.

Use KB/SOP to resolve tickets
update KB/SOP with new findings

Tickets Backlog:

Follow up on tickets based on agreed timelines
manage ticket backlogs/last activity as per defined process

Collaboration:

Collaborate with different towers of delivery for ticket resolution (within SLA)
document learnings for self-reference.

Actively participate in team/organization-wide initiatives.

Collaborate with other team members for timely resolution of tickets.

Assist new team members to understand the customer environment.

Process Adherence:

Thorough understanding of organization and customer defined process.

Consult with mentor when in doubt.

Adherence to defined processes.

Adhere to organization’ s policies and business conduct.

Training:

On time completion of all mandatory training requirements of organization and customer.

Provide on floor training and one-on-one mentorship for new joiners.

Performance Management:

Update FAST Goals in NorthStar
track report and seek continues feedback from peers and manager.

Skill Examples:

Strong interpersonal and communication skills (Written verbal and email etiquette) to interact with different teams and customers.

Analytical ability to understand a larger picture of customer issues.

Ability to follow SOP documents and escalate the s with in the SLA defined.

Networking: a. Basic Network commands for troubleshooting Desktop/Laptop connectivity issues

Server:a. Strong skills in most operating system commands/utilities basic understanding of virtualization server and client OS installation workgroup and domain knowledgeb. Support tasks like OS installation and basic user level commands and local user/group managementc. Software installation and Basic patch installation

Storage & Backup:a. Ability to monitor any Enterprise Storage and backup Solutionsb. Skilled in Storage and backup Monitoringc. Skilled in ticketing tools

Database:a. Create or modify queries in order to suit business requirementsb. Data modelling skills; distinguish between OLTP and Data warehouse applicationsc. Storage hardware storage management techniques software used for managing the storaged. Tweak tables making them use less space as possible

End User Computing:a. Confident in handling end user calls/Ticketing toolsb. AD managementc. Antivirus Management

Strong troubleshooting skills

Knowledge Examples:

1) ITIL Framework

2) Monitoring knowledge with various infrastructure tools 3) Fair understanding of customer infrastructure ability to co-relate failures4) Networking:a. Understanding of IP addressingb. Moderate knowledge in Network show commands across routers switches Firewalls Load balancersc. Should have basic knowledge in High CPU High Bandwidth usage reasonsd. Basics in Port-Channels and ether channelse. Basic understanding of ticketing tools such as Service-now OR Remedy5) Server:a. Familiarity with the basic OS administrative tools and how to locate them analyse event logs/sys logs etc.b. File system (FAT NTFS etc) and partitioning knowledgec. Basic understanding of system processes/services and user process6) Storage & Backup:a. Good Knowledge in Storage and Backup technologyb. Strong Knowledge in Backup and Recovery Operationsc. Good Knowledge Tape Libraries Backup Appliances Virtual tape Libraries7) Monitoring:a. Good understanding of Networking conceptsb. Basic knowledge of infrastructure componentsc. Knowledge in handling and monitoringd. Familiar with Linux and Windows commands8) Database:a. Very fluent in Structured query languageb. Knowledge of database background processesc. Knowledge of 3-Tier client server architectures and Web services9) End User Computing:a. Knowledge on Office 365b. Basic Network knowledge10) Quality Analysis:a. Exposure to technology/processes as per audit requirements b. Working knowledge of MS Excel Word PPT Outlook etc.s

Additional Comments:

So is for 283086 JOHN SATISH - FTE Extension

Skills

Networking,Network Management,Network Infrastructure

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

More Jobs at UST Global

Lead I - TR

Coimbatore

5.0 - 7.0 yrs

Salary: Not disclosed

Lead I - Software Engineering (Adobe Marketo Engineer)

Cochin

5.0 - 5.0 yrs

INR 4 - 7 Lacs

Lead I - Software Engineering - AS400

Thiruvananthapuram

5.0 - 7.0 yrs

INR 5 - 7 Lacs

Lead I - Software Testing (Performance Test / Jmeter)

Thiruvananthapuram

5.0 - 7.0 yrs

INR 5 - 8 Lacs

Scrum Master I

Pune, Maharashtra

9.0 - 9.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

UST Global

Information Technology Services

Oxnard

Login to

Please Verify Your Phone or Email

Confirm Action

Associate II - Cloud Infrastructure Services