Associate Engineer- IT ETD Site Support

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

You will regularly work with Micron’s Business Units to ensure that solutions meet or exceed business requirements. You are expected to suggest, promote, and leverage published standards to minimize environmental complexity and ensure both regulatory and license compliance. You will also have opportunities to travel to other Micron sites, attend technology conferences, and participate in training programs.

As part of your responsibilities, you will be required to:

• Have 1-2 years of experience in maintaining essential IT operations, including operating systems, security tools, applications, servers, laptops, desktops, software, and hardware, while interacting with various Lab teams
• Provide 24/7 on-call support in rotational shifts
• Ensure SLA compliance for all tickets
• Follow up on escalated issues
• Classify incidents to support system uptime
• Collaborate with engineers to resolve or escalate issues
• Deliver technical support for issue resolution
• Communicate ticket status to engineers and managers
• Utilize the IT knowledge base and best practices
• Stay updated through technical articles
• Monitor systems to prevent downtime
• Improve support processes for recurring issues
• Provide day-to-day technology direction across Linux and Windows hosts in Lab, Data Center, and Cloud environments
• Troubleshoot operational issues, handle escalations, and resolve business partner issues in a timely manner with strong collaboration and attention to business priorities
• Maintain global collaboration with other Micron IT and Engineering teams
• Offer operational support, handle escalations, and execute projects
• Manage incident and problem resolution
• Identify scalable technologies to enhance support for engineering tools and services
• Continuously improve operations through routine monitoring of system performance metrics and proactive actions
• Review system logs, perform trend analysis, and manage configuration, incident, and problem processes
• Identify, design, and implement solutions for new and improved processes, providing a clear picture of possible outcomes
• Interact with the help desk and other teams to assist in troubleshooting, identify root causes, and provide technical support when needed
• Own and support continuous improvement plans for solution health and operational health

Technical Skills & Tools:

• Ansible, Kubernetes / OpenShift, RH Satellite, Zabbix
• Virtual Machines, Containers, Cloud (AWS / Azure / GCP)
• CI / CD (Jenkins)
• Ability to learn and use multiple utilities and tools that support operations monitoring and alerting
• Participate in and learn new solutions through condensed knowledge transfer session

Specific Responsibilities Include (but are not limited to):

• Continually improve operations through routine monitoring of system performance metrics and proactive actions.
• Review system log files, perform trend analysis, and manage configuration, incident, and problem management processes.
• Recommend and collaborate with Solution and Enterprise Architects on system or architectural changes to enhance performance, ensure high availability and scalability, or introduce innovative technologies.
• Ensure architectural consistency and provide technical direction through roadmap planning, knowledge management, and disaster recovery plan development and testing.
• Create comprehensive documentation for any environmental changes or innovative technology deployments, serving as reference architecture for the global operations team.

Education Requirements: -

• BTech in Computer Science, Electrical and Electronics Engineering or Any Specialization.
• CGPA Requirement -7.0

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_india@micron.com

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.

Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.