Associate Director-Information Systems

SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms.

Summary:

The Regional IT Director is responsible for the overall planning, implementation, and maintenance of IT infrastructure and systems across the assigned region. This role ensures the smooth operation of technology services, supports business objectives, and maintains a secure and efficient IT environment in alignment with global IT policies and practices. The Regional IT Director will lead a team of IT professionals and collaborate with other teams within the global corporate IT organization to deliver effective IT solutions and support users in his region.

The Regional IT Director – India/APAC will lead the strategic and operational management of IT services across the India and broader APAC region. This role is accountable for delivering robust, secure, and scalable technology solutions that align with global IT policies while addressing regional business needs. The incumbent will play a key leadership role within the global IT organization, fostering cross-functional collaboration with teams in Europe, the U.S., and other geographies to ensure cohesive service delivery and innovation.

The ideal candidate combines deep technical knowledge with strong business acumen and proven leadership capabilities in a geographically distributed, multicultural environment.

Essential Duties and Responsibilities:

Leadership & Management:

• Supervise, mentor, and develop a team of IT professionals within the region.
• Conduct performance reviews, set goals, and provide ongoing feedback to team members.
• Foster a positive and collaborative team environment, focusing on internal customer experience.
• Manage IT budgets and resources for the region.
• Delegate tasks effectively and monitor progress.
• Maintain a customer-centric and service-oriented culture across the IT functions
• Act as Change leader and advocate for Digital transformation initiatives

Infrastructure Management:

• Oversee installation, configuration, and maintenance of network infrastructure (LAN/WAN, Wi-Fi), servers, laptops, and other IT equipment and services within the region, adhering to corporate standards and in collaboration with the global IT infrastructure teams.
• Ensure the availability, reliability, and security of IT systems.
• Manage and troubleshoot network connectivity issues.
• Implement and maintain disaster recovery and business continuity plans as required.

Security & Compliance:

• Enforce corporate IT security standards and practices across the region. Implement and enforce IT security policies and procedures.
• Assist in the monitoring of network and endpoint security and response to security incidents.
• Ensure compliance with relevant corporate policies, regulations, and industry standards (e.g., HIPAA, PCI DSS).
• Manage user access and permissions, following corporate Identity and Access Management policies and procedures.

Project Management:

• Manage IT projects within the region, including planning, execution, and implementation.
• Develop project timelines and budgets.
• Drive alignment of regional projects with corporate IT roadmaps and digital transformation goals.Track project progress and report to management.

Vendor & Partner Management

• Manage relationships with local IT vendors, oversee contract execution performance.
• Assist the corporate purchasing team in negotiating contracts and service level agreements.

Communication & Collaboration:

• Communicate effectively with IT staff, end-users, and management.
• Partner with other organizations in the region to understand their IT needs and ensure appropriate solutions are provided.
• Work very closely as an integrated team with global IT management to provide regular updates on corporate and regional IT initiatives and issues, handle incident management in the scope of responsibility.

Continuous Improvement:

• Stay up-to-date with the latest IT trends and technologies.
• Identify opportunities to improve IT effectiveness and efficiency.
• Recommend and implement new technologies and solutions, working in collaboration with the corporate IT infrastructure teams to guarantee the delivery of standard solutions within a common operating model.

Total Experience Expected: 20-24 years

• Master’s degree in computer science, Information Systems, or a related field.
• Minimum of 10 years of proven experience in IT management, in a multi-national context (Europe, USA), with experience in a multi-site or regional scope.
• Excellent leadership, communication, and interpersonal skills, including in a multi-cultural environment.
• Strong experience in budgeting, resource and project management.
• Knowledge of relevant technologies and platforms (e.g., Windows, MacOS, Mobile devices, Office 365, Windows Server, Linux, storage, cloud computing, networking, cybersecurity). A prior operational experience in any of those area is required
• Relevant certifications (e.g., CompTIA Security+, MCSE, CCNA) are a plus.

Preferred Skills:

• Experience in the High Tech industry. Prior experience in Software Development or IT operations in a software product oriented organization would be a appreciated.
• Knowledge of ITIL or other IT service management frameworks.
• Experience with end user devices (laptops, mobile devices, related management tools) would be appreciated.

Experience with cloud computing platforms (e.g., AWS, Azure, GCP) would be a plus

Secondary Location: Noida Campus

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.