Associate Director

Role Summary: Associate Director, RPO Operations

Allegis Global Solutions

1. Leadership & Strategic Oversight

• Lead overall service delivery for large accounts (20–40 team members).
• Provide strategic direction for client success and recruitment operations.
• Design and implement new teams for new RPO engagements.
• Support Director, RPO Operations in driving KPIs and account performance.
• Understand and manage account P&L and workload distribution.

2. Stakeholder & Client Management

• Build and maintain strong relationships with internal and external stakeholders.
• Communicate process changes, service enhancements, and new initiatives.
• Represent the AGS brand and ensure client satisfaction across all touchpoints.

3. Recruitment Operations & Delivery

• Oversee end-to-end recruitment delivery across onsite and offshore teams
• Ensure compliance with the ‘AGS Way’ and contractual recruitment processes.
• Monitor SLAs, mandatory activity stages, and team responsibilities.
• Analyze recruitment data to forecast volumes, trends, and risks.

4. Talent Pool & Sourcing Strategy

• Develop and manage Talent Pool frameworks by job segmentation.
• Define sourcing strategies and engagement plans for each role type.

5. Vendor & Partner Management

• Manage relationships with third-party vendors (agencies, background checks, advertising).
• Oversee service delivery against contractual terms and support proposal management.

6. Team Management & Development

• Recruit, onboard, and train new team members.
• Optimize team performance through KPIs, mentoring, and development plans.
• Conduct performance reviews and manage continuous improvement.
• Handle workload planning, volume forecasting, leave management, and team resourcing.

Regards,

AGS Recruitment Team