Assistant Vice President Operations

About SmartQ:

We go many miles beyond the F&B industry into capturing hearts and making a real difference by resolving the root cause of the business problem. At the core we strive to understand our clients' requirements through the display of empathy and provide solutions with an analytical mind that are both scalable and sustainable.

In less than a decade we have made significant strides, streamlining cafeteria operations across the globe across multiple industries through our cutting-edge technology. Armed with a global presence across 17 countries, we believe in the principle of serving our clients and the ultimate users wholeheartedly. We are relentless at solving the key insight of “how do we make people feel the best every day!”

On the macro, we are built on 4 key pillars-great people, great food, great experience, and greater good. These pillars keep us firmly grounded to our work culture that resonates with humility and hard work, which shows in the projection of our growth trajectory.

Are you passionate about managing and nurturing relationships with key clients/customers of a business?

As a Assistant Vice President Operations at SmartQ, your primary goal will be to ensure client satisfaction, retention, and growth of the business. Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role. In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest. If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence.

Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!

Roles and responsibilities:

• Lead the company’s dynamic food service and develop/maintain relationships with food service institutions at all levels.
• Manage an individual expense account within budget guidelines.
• Maintain ongoing relationships with customers and drive conversations to inform them about new developments in the company’s products.
• Develop quotes and proposals.
• Negotiate by phone, email, and in person. Must be comfortable with legal documents.
• Attend client meetings, food committee meetings, and other events related to clients.
• Maintain effective, professional relationships with customers, vendors, and fellow employees.
• Administer unit operations in accordance with the standards required by SmartQ, and handle contract specifications and statutory regulations.
• Responsible for the overall resourceful management of the unit, providing great quality food services and healthy partner management.
• Responsible for monitoring and ensuring food services to agreed standards and specifications.
• Ensure economic and efficient utilization of resources including utility, people, and technology.
• Analyze and help on-site/off-site partners manage effectively.
• Communicate regularly with clients to stay updated on operational activities and happenings.
• Action plans are completed following client satisfaction surveys and audits.
• Ensure all products are correctly priced in line with client agreement and specifications.
• Complete manpower schedule within the budget. Adjust labor schedule in line with sales.
• Ensure site adherence to safety standards as per SLA.

Qualifications

• Experience in food industry required.
• Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions.
• The ability to handle pressure and meet deadlines.
• Flexible and willing to take on any tasks to support team efforts.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Sound knowledge and experience in working with food, technology, and leveraging people.
• Results-oriented, be accountable, and hold accountable.
• Proven experience in managing successful teams in a similar environment.
• Basic Food Hygiene certificate and knowledge of HSEQ standards.
• Excellent financial and application acumen.
• Self-motivated, agile, and able to adapt to a changing environment.
• Overall 8+years experience with a minimum 5 years in a similar role.
• Graduate/Diploma in Hotel Management discipline.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.