Assistant Vice President Operations

Job Title

Assistant Vice President Operations

Department / Division

Commercial Property Operations and Facility Management

Reporting To

Sr. Vice President & Head – Commercial Assets Operations and Property Management

Direct Report Positions

N/A

External Interface

• Property Management Partner Companies

• Contractors / Vendors

• Local Authorities for Statutory & Operational Compliance

Minimum Qualification

• Bachelor’s Degree from a premier institute

• MBA / Masters / PGDM

Minimum Experience

13–17 Years of relevant experience in Real Estate, Property / Facilities Management/ experience in luxury 5-star hotel operations is preferred.

Special Skills / Attributes

• Strategic thinking and decision making

• Strong leadership and team management skills

• Customer-oriented mindset

• Knowledge of multi-locational property management and facility operations

• Ability to implement cost optimization and best practices

• Excellent communication and relationship-building skills

Overall Purpose / Objective of the Job

• Accountable for drafting and implementing processes, policies, systems, and formats for multi-locational property management to create efficient commercial office spaces.

• Reduce occupancy costs by maintaining processes that yield tangible results across all Phoenix Commercial Offices.

• Monitor operations and provide strategic planning for standardized, integrated facility management.

• Plan and formalize annual operating plans covering Asset Management, Housekeeping, Security, Safety, Engineering, Utility Management, Indoor Air Quality, Customer Relationship Management, Water & Waste Management, and other administrative requirements.

Key Responsibilities

• Manage multi-locational property operations across 4 cities.

• Assist Sr. VP in drafting, implementing, and monitoring SOPs, policies, RFPs, and budgets.

• Identify and implement industry best practices across all facilities.

• Support Site Leads in running commercial properties efficiently and cost-effectively.

• Enhance tenant satisfaction through effective team deliverables.

• Formulate MEP operations plans and SOPs for mixed-use commercial developments.

• Evaluate and manage Property Management Partner companies.

• Plan regular reviews with PM companies to improve sites.

• Support Site Managers with statutory and operational compliance.

• Assist Site Leads in crisis management and BCP implementation.

• Conduct technical and performance audits and provide feedback.

• Ensure alignment with strategic direction and monitor performance.

• Prepare and share MIS reports weekly, monthly, and quarterly.

• Quarterly site visits and audits to implement improvements.

Behaviour & Leadership

• Entrepreneurial Spirit: proactive, energetic, and resilient.

• Customer Focus: understands customer needs, builds end-to-end customer-centric processes.

• Empowering & Developing: aligns roles, provides feedback, coaching, mentoring, and develops a diverse team.

• Collaborative Relationships: builds internal and external networks, resolves conflicts, and fosters teamwork.

• Personal Effectiveness: sets stretch targets, monitors individual & team performance.

• Decision Making: capable of tough decisions, drives continuous improvement.

• Relationship Building: promotes collaborative relationships with all stakeholders.

• Communication: listens effectively and leads by example.